Redesigned Kiosk for Enhanced Guest Check-In
Overview
Audience: This update impacts front desk operators or managers who oversee guest check-in processes.
Pain Points in the Current Experience:
The user experience lacked a modern design aesthetic.
The customization options to align with branding needs were limited.
The platforms' performance differed across devices and resolutions.
New Interface Summary: The redesigned Kiosk offers an enhanced, brand-aligned check-in experience with advanced usability features designed to improve guest interactions.
Existing Experience vs. New Experience
Existing Experience
The existing kiosk interface is outdated, challenging to customize for specific brands, and performs inconsistently across devices, impacting user experience.
New Experience
The redesigned Kiosk introduces:
Seamless Brand Integration: Tailor the kiosk to match your brand with customizable themes, color palettes, fonts, and shapes, ensuring cohesive, consistent branding.
Enhanced Marketing Opportunities: Highlight your promotions by displaying up to three marketing images on the launch screen and check-in confirmation screens.
Streamlined Guest Data Collection: Easily gather missing guest information, such as email addresses, phone numbers, forms, and marketing preferences, for a smoother check-in process.
Old Kiosk | New Kiosk |
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Key Functional Changes
Why This Change?
To address the limitations of the previous Kiosk interface and enhance the guest check-in experience.
How It Helps?
This enhancement provides a cohesive and professional appearance that aligns with the organization's brand. It also streamlines the check-in process by automating data collection and reducing manual errors.
Usability Improvements
The intuitive design simplifies navigation for guests during check-in and prompts guests to provide necessary information, improving data accuracy. It also allows businesses to tailor the interface to their specific branding needs.
FAQs
How do I switch to the new kiosk?
To switch to the new kiosk, click here.
What functionalities are not supported in the new Kiosk?
The new Kiosk does not support the following functions:
New bookings
Queue/Walk-in management
Self-checkout