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Sales - Accrual report (v2)

Disclaimer

This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.

This article explains how to use the Sales Accrual Report V2 in Zenoti to analyze revenue based on accrual accounting.

Overview

The Sales Accrual Report V2 in Zenoti provides a comprehensive view of your business's financial activity using the accrual-based accounting method. It records sales when a transaction occurs, regardless of when the payment is received. This allows accountants and business managers to gain a clearer understanding of actual revenue generated during a selected time period, including pending payments.

The report includes both closed and open invoices, treating pending amounts as valid sales. This makes it especially useful for forecasting, financial audits, and performance evaluations.

To view the Sales Accrual report, follow these steps:

  1. At the organization or center level, click Reports.

  2. Click Financials > Sales and click Sales Accrual.

  3. Scroll horizontally to the right or left to view all columns.

  4. To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.

  5. Click Refresh.

    If you generate the report for over a year, click the Email button. Large reports may take longer to load, so choosing this option lets you access the report from your email instead of waiting on the screen.

Filters available

You can use a variety of filters in the Sales Accrual report to view specific sales data:

  • Date: Select the date range you want to filter the data by. Use the Custom option to choose a specific start and end date/time. This allows you to view data for your desired time period.

  • Centers: Select the center for which you want to view financial data.

  • Zone/Location Group: Filter by zones or location groups if location groups are configured for the organization for at least one zone. Location groups will only be shown if the Enable Location groups setting is enabled. If the Zone/Location group filter is not visible, it means it is not enabled for your account. Please contact your Zenoti Customer Success Manager to enable this feature.

  • Business Unit: Filters by the unit associated with each item. Select Not Specified for unassigned items.

  • Sold By: Select the employees who made the sale. This lists all the employees who have a role assigned in the current center, and their start date is within the selected report duration. Transactions that do not contain Sold By information are excluded from the results when using this filter. To include such transactions, use the Not specified option.

  • Item Type: Select from Services, Products, Packages, Memberships, Gift Cards, or Prepaid Cards.

  • Item Category: Select category associated with the selected item type. Transactions that do not have a defined Item Category will be excluded when using this filter. To include such transactions, select the Not specified option.

  • Item Sub-category: Select sub-category corresponding to the selected item type and category. Transactions that do not have a defined Item Sub-category will be excluded when using this filter. To include such transactions, select the Not specified option.

  • Payment Type: Filter by types like Cash, Card, Check, or Custom options.

Use filters and notes

To analyze sales during a specific timeframe:

  1. From the Date filter, select Custom, then choose the desired date and time range.

  2. To see the total number of specific items or services sold during that period, group the data by the Item Name column.

To track service bookings within a selected period:

  1. From the Item Type list, choose Services.

  2. Group by the Item Name column to view detailed service data.

Note

The optional columns can accommodate up to 100 characters.

Column Name

Short Description

Details and Examples 

Sale Date

Date on which the sale occurred.

Date on which the business transaction or sale activity occurred.

Invoice#

Unique number generated for the transaction.

A unique number generated for the appointment or point of sale transaction.

Guest Name

Name of the guest on the invoice.

Full name of the guest linked to the transaction.

Guest Code

System-generated unique identifier assigned to a guest.

A unique identifier assigned to the guest.

Center Name

Center where the transaction was done.

Name of the center where the business activity was performed.

Item Name

Name of the item sold.

Name of the product or service that was sold to the guest on the invoice.

Item Code

Unique code assigned to the item.

Unique identifier assigned to the item for transaction reference purposes.

Qty

Number of items sold on the invoice.

Number of items sold on the invoice.

Sales (Exc. Tax)

Total item value excluding tax and after applying discounts.

The total sale amount for the transaction, excluding tax amounts.

If a liability like a membership or package is used as apayment type, its redemption value may also be considered.

Tax

Tax applied to the item based on applicable tax rules.

The tax charged to the guest based on applicable regional or item-level tax rules for the sale.

Sales (Inc. Tax)

Total item value including tax.

The total sale amount for the transaction, inclusive of applicable tax. 

If the guest paid using a liability that was already taxed, the system will not add tax again.

Redeemed

Amount redeemed by the guest using a liability such as memberships, packages, or gift cards.

Amount redeemed by the guest using a liability such as memberships, packages, or gift cards.

Collected

The total amount received from the guest using all payment methods, including cash, card, check, or custom-defined modes.

The total amount received from the guest using all payment methods, including cash, card, check, or custom-defined modes.

Due

Unpaid balance amount yet to be received from the guest.

The remaining balance that is yet to be received from the guest for the transaction.

Due = Sales (Inc.Tax) - Collected

Invoice Date

Date the invoice was created.

The date when the invoice was created in the system. This may differ from the sale date depending on when the transaction was recorded.

Receipt #

Receipt number issued when payment for the invoice was completed.

A unique number generated by Zenoti when the invoice was closed after full payment.

For open invoices, the receipt number is zero.

Item Category

The primary category to which the item belongs, such as Service, Product, or Gift card.

The primary category to which the item belongs, such as Service, Product, or Gift card. 

If the item does not have a category defined, it will be marked as 'Not Defined'.

Item Sub Category

Specific subcategory of the item within its category.

A more specific subcategory to which the item belongs. 

This is only applicable to services and products.

Business Unit

Business unit associated with the sale.

Business unit to which the item or transaction belongs.

Item Type

Type of item sold such as Service, Product, Package, Membership, Gift Card, or Prepaid Card.

Type of the item sold in the transaction. Can include types such as Service, Product, Package, Membership, Gift Card, or Prepaid Card.

Discount Name

Name of the discount such as Manual discount, Price adjusted, or Waive off.

The display name or type of the discount that was applied to the item in the invoice. 

Type of discount:

Price adjusted: Sale price is manually adjusted on the invoice

Manual Discount : Discount is manually entered in the Discount field on the POS screen

Waive Off : Membership is waived off

Discount

Discount amount applied on the item that may include discounts from membership and package redemptions.

The total discount amount applied on the invoice. This includes discounts from memberships and package redemptions.

Taxable Redemption

Amount paid for an item using a liability such as a gift card, membership, or prepaid package, that was originally purchased without tax. 

Amount paid for an item using a liability such as a gift card, membership, or prepaid package, that was originally purchased without tax.Tax is applied at the time of redemption.

Non-Taxable Redemption

Amount paid for an item by using a liability that was already taxed at the time of purchase.

Amount paid for an item by using a liability that was already taxed at the time of purchase. No additional tax is applied at redemption.

Sales (Exc Redemption)

Sales value excluding redeemed amounts and taxes.

Total amount payable by the guest excluding any amounts redeemed using liability and taxes

Sales(Exc. Redemption) = Sales(Exc. Tax) - Taxable Redemption - Non Taxable Redemption

Payment Type

Payment method used by the guest.

The payment method used by the guest to pay for the item

Sale Type

Type of transaction such as whether the item was sold, refunded, auto-charged through a membership, or charged as a fee.

The type of transaction that took place. 

It shows whether the item was sold, refunded, auto-charged through a membership, or charged as a fee.

Sale types:

Sale: Item is sold

Refund: A returned transaction, paid back using a prepaid card or refund method

Recurring: An automatic payment triggered by a recurring membership or subscription

Fees: A charge applied for policy-based reasons such as no-show, cancellations, shipping, or membership freezes

Room

Room where the service was performed.

Name of the room where the service was performed.

This is only applicable to services.

Equipment

Equipment used during the service.

Name of the equipment used to perform the service.

This is only applicable to services.

Closed By

Employee who closed the invoice.

Name of the employee who most recently closed the invoice

If an invoice is reopened and closed again, this fieldis updated with the new employee's name.

Invoice closed date

Date when the invoice was last closed.

The date when the invoice was last closed in the system.

If an invoice is reopened and closed again, this field is updated with the new date.

Provider

Employee who performed the service.

Name of the employee who performed the service.

This is only applicable to services.

Sold By

Employee credited with the sale.

Name of the employee who made the sale.

If the commissions are split, you can see multiple employee names separated by a comma.

Invoice Created By

Employee who created the invoice.

Name of the employee who created or generated the invoice in the system.

Invoice Status

Current status of the invoice such as Open, Pending, or Closed.

Current status of the invoice such as Open, Pending, or Closed.

Invoice Notes

Notes or comments added by staff for the invoice.

Suggestions or comments about the guest or transaction added by the front-desk staff for the invoice

Referral Source

Source from which the guest was referred.

The method or platform through which the guest was referred to the business. It is selected by the front-desk staff while creating the guest profile.

Referred By

Name of the existing guest who made the referral.

Name of the existing guest who referred this new guest.

Member

Indicates if the guest has an active membership with a Yes or No.

Indicates if the guest has an active membership with a Yes or No.

First Visit

Indicates if the appointment was the guest’s first visit with a Yes or No.

Indicates if the appointment was the guest’s first visit with a Yes or No.

Base Invoice#

For refund transactions this is the invoice number of the original sale. For other sale types, this field is blank.

For refund transactions this is the invoice number of the original sale. For other sale types, this field is blank.

Invoice Source

Channel through which the item was purchased.

The channel through which the item or service was purchased.

Price

Original list price of the item before discounts.

List price of the item before any discounts are applied.

Vendor

Supplier from whom the product was procured.

The vendor linked to the product at the center level. This is not related to purchase orders.

The field shows only when Item Type is set to Product. If another Item Type is selected, it shows NA. If multiple vendors are associated to the product, it shows Multiple. If there are no vendors associated, it will display Not Specified..

Brand

Brand name of the product sold.

The brand associated to the product sold.

Service Shop cost

Internal cost incurred to deliver the service.

Predefined cost set for a service in the General tab when the service is created.

The value shown for shop cost in reports is based on the shop cost recorded at the time of appointment creation.

For day packages, the shop cost is split across each service in the package 

Calculation: (Service Price / Total Service Price of Day Package) * Shop Cost Defined at Day Package Level.

In payroll, shop costs are calculated at the end of the pay period. 

However, in this report, shop costs are recorded at the time of appointment creation. As a result, shop costs in the report may not match those in payroll.

Additionally, in payroll, employee shop costs take precedence over service shop costs. Therefore, shop costs in this report may not exactly match payroll and should be used only for estimating expenses.

The shop cost of a service or item on an invoice updates dynamically whenever the quantity changes, until the invoice is closed.

For example, in an invoice, if the shop cost of service S1 is $5 per unit and the quantity is updated to 2, the report will display an updated shop cost of $10.

Gender

Gender of the guest receiving the service.

The gender identity of the guest as recorded during profile creation.

Nationality

Nationality of the guest.

The country of citizenship of the guest.

Bundle name

Name of the bundle that has a collection of products and services.

Name of the bundle that has a collection of products and services. 

If you do not see this column, contact your Zenoti Customer Success Manager.

Note

During package creation, if the Recognize Revenue field under the Services tab is cleared, then the sale value will be zero.

Sales-Accrual report vs Collections report

The Sales Accrual Report is based on the sale date, whereas the Collections Report is based on the payment date. Additionally, the Sales Accrual Report displays the sales of each item on an invoice, while the Collections Report shows the payments applied to an invoice.

The table below outlines the columns used in both reports and highlights scenarios where comparisons between them are valid or not applicable.

Sales - Accrual report

Collections report

Comparable When

Not Comparable When

Reason

Column: Sales (Inc. Tax)

Column: Amount Paid

Not Applicable

Sale date is not equal to payment date

Sales-Accrual is based on the sale date and collections are based on the payment date.

Column: Collected

Filter: No specific filter

Column: Amount Paid

Filter: Payment type

Options: Cash, Card, Check, Custom

Sale date equal to full payment date

Sale date is not equal to full payment date

Amount Paid is based on the payment date, whereas Collected is based on the total amount collected for an item till the current date.

Column: Redeemed

Filter: No specific filter

Column: Amount Paid

Filter: Payment Type

Options: Gift Card, Prepaid Card, Membership, Packages, Loyalty Points

Sale date equal to full redemption date

Sale date is not equal to full redemption date

Amount Paid is based on the payment date or redemption date, whereas Redeemed is based on the total amount redeemed for an item till the current date.

Shop cost values may differ from payroll as they are recorded at appointment creation. Payroll captures updated values and may prioritize employee-level shop costs over service-level ones.

Note

  • Optional columns support up to 100 characters.

  • Some fields appear only under specific filter settings or based on configuration (for example, Vendor, Bundle Name).