Refund a membership
On the guest profile, click the Memberships tab.
You can see the list of recurring and non-recurring memberships; you can filter this list.
Click the name of the membership you want to refund.
Next to the membership charge you want to refund, click the refund icon.
On the Refund Invoice page, in the Refund Amount box, enter the amount that you want to refund.
Next to the name of the membership, select the check box.
In the alert that appears, in the Comments box, enter the reason for the refund.
If the guest wants to discontinue the membership after the refund, select the Close membership check box.
Click Save to close the alert.
Click Select Refund Mode.
On the Payment Methods page, select the Refund amount can be split across one or more below option.
Based on the payment type you want to use, enter the amount in the corresponding box in the Paid Amount column.
Note
The business must have the email template configured.
Click Refund
Points to consider
If you do not see the Refund icon button, talk to your manager.
For integrated credit processing, you need not enter card details, as Zenoti automatically refunds the amount to the card from which the amount was received. However, if the payment was made through a debit card, you will receive an alert to swipe the debit card, after which, Zenoti completes the refund process. The refund invoice opens with the payment type details, showing the refund amount as a negative number.