Zenoti Payments - Disputes report (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
Business owners can use this report to view the won, lost, and pending disputes during a date range.
At the end of each month, accountants can use this report to view the amount the business was charged and penalized for disputed transactions.
At the organization or center level, click the Reports icon.
Search and select the required report by entering the report name.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column | Description |
Invoice Number | Invoice on which the payment was made |
Receipt Number | Receipt after closing the invoice |
Guest | Guest who raised the dispute |
Invoice Date | Date on which the invoice was created |
Dispute Date | Date on which the dispute was received from the guest’s bank or the card-issuing authority |
Dispute Amount | Amount on the invoice that is in dispute |
Dispute Reason | Reason for the dispute |
Amount Chargedback | Amount charged to the business and credited to the card holder's account for the disputed transaction This amount is returned to the business's account if the dispute is won. |
Dispute Fee | If the business lost the dispute, you can see $15.0 charged by the card network to the business as a penalty. Otherwise, you will see a zero in this column. |
Dispute Status | Status of the dispute
|
Last Updated Date | Date on which the dispute was last updated |
Respond By | Date by which the center must respond to the dispute either by submitting evidence or by accepting the dispute If you fail to do so, you will not be able to submit evidence and make your case. Essentially you will lose the dispute. |
Submit Evidence | Click Submit Evidence and enter information to make a case that the payment is valid. |