Calculate Commission for Redemptions on Cancellation and No-Show Fee Invoices
This article explains the Calculate commission for redemptions on cancellation and no-show fee invoices setting. The setting ensures that commissions are calculated correctly on cancellation and no-show fee revenue for redemptions such as Package, Membership, Prepaid Card, and Gift Card.
Overview
When enabled, it ensures that commissions are accurately calculated for all redemption types (Package, Membership, Prepaid Card, Gift Card). It also ensured that campaign logic does not result in duplicate commission calculations. This functionality is crucial for businesses looking to streamline payroll and maintain accurate commission reports tied to cancellation/no-show events.
Key terms
FSR (Free Service Revenue): A commission model where employees are rewarded based on the services provided, including redemptions.
Redemptions: Services paid for using Packages, Memberships, Prepaid Cards, or Gift Cards.
Cancellation/No-show Fee: A fee charged to the guest when they cancel or do not show up for an appointment.
Campaign: A promotional discount applied to services or invoices.
Prerequisites
Before enabling the setting:
Ensure your organization is using FSR commission logic.
Define commission types for cancellation and no-show scenarios at the service level (Flat value or % of fee).
Verify that payroll configurations are in place for redemptions and service commissions.
At the center level, navigate to Configuration > Employee > Commissions.
Scroll down to locate and turn on the Calculate commission for redemptions on cancellation and no-show fee invoices toggle.
Click Save.
When the Calculate commission for redemptions on cancellation and no-show fee invoices setting is enabled, Zenoti awards commissions on cancellation and no-show invoices that include redemptions such as Packages, Memberships, Prepaid Cards, and Gift Cards. If a campaign is applied to the cancellation or no-show invoice, Zenoti intelligently ignores the campaign adjustment to prevent double commission payouts, ensuring that commissions are calculated only once based on the original price. Additionally, if the commission type is set as a percentage of the cancellation fee, Zenoti correctly applies the percentage to the collected fee amount. All relevant commission and revenue values are accurately reflected in the payroll report, ensuring consistency and transparency for staff compensation.
Considerations
The setting is available only at the organization level. It cannot be configured at the center level.
If the setting is disabled, commissions will not be awarded even if revenue is recorded.
Requires proper configuration of service-level commission types for cancellation/no-show logic to apply.