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- Release Notes - June 16, 2026
Release Notes - June 16, 2026
We’ve enhanced the structure of our release notes to better serve your needs. Updates are now categorized under clear headings based on Add-ons, Core Product, Product Edition, Personas, and Modules.
This new format ensures you can quickly find updates most relevant to your role, understand the value each change delivers, and seamlessly adopt new features or enhanced workflows.
This Release Notes contains the following sections:
Announcements: Key updates and important information related to the release.
New Features: Newly introduced functionalities designed to enhance the product experience.
Enhancements: Improvements made to existing features for better usability and performance. Categorized features as Core Product, Product Editions, and Add-ons.
Additional Resources: Links to supporting materials such as guides, training, and documentation. This also includes references to the release notes for the patches included in this update.
The following table provides a consolidated list of new features, announcements, and updates included in this release. Use this section to quickly scan all major changes before exploring detailed descriptions in the following sections.
Type | New Feature/Enhancement |
|---|---|
New Features | |
Enhancements |
|
New Features
Module: Memberships
Zenoti now includes a new report — Membership Tries, that gives you a detailed view of every collection attempt made against recurring membership invoices. Each row in the report represents a single try, so you can see exactly what happened at each attempt: when it was made, which payment method was used, whether it succeeded or failed, and why.
The report helps you answer questions like: which invoices have had multiple failed attempts, what are the most common decline reasons, how many automatic retry attempts remain for a pending invoice, and how long invoices have been sitting unpaid.
Note
This report reconciles with the Membership Payments report.
How to use:
At the organization or center level, click the Reports icon.
Search for and select the Membership Tries report.
Use the available filters to narrow results.
Click Refresh to view the data.
Learn more: For more information, refer to the Membership Tries Report article.
Membership cancellation rules can now be defined once as a reusable template and applied across any number of memberships, instead of being configured on each membership in isolation. Every modification to a template creates a new immutable version. Memberships sold under one version of a template continue to honor those rules for their entire lifetime, even after the template is later updated for new sales — giving operations and finance teams a clean audit trail of which policy applied to which guest. When a guest cancels, every financial component is generated as its own invoice or credit note for full reconcilability, and new role-level permissions let admins control who can apply overrides at the time of cancellation.
Note
This feature is also available on ZMA.
Learn more: For more information, refer to the Set up Membership Cancellation Templates article.
Module: Fitness
Center Managers, Front Desk Staff
Businesses can now duplicate an existing class schedule and apply it to a new date range without rebuilding the setup from scratch. Studio managers save hours of repeated configuration work when extending the same schedule into a new cycle.
Business Scenario: When the same schedule needs to run for the next quarter or year, staff can copy an existing schedule instead of rebuilding it from scratch.
How to Use:
From the Active Sessions column:
At the center level, click the Fitness icon and navigate to Classes.
In the Active Sessions column, click the class value to view its active schedules.
Click the Copy icon next to the schedule to duplicate.
Enter the Start date and End date.
Click Copy Schedule.
From the Schedule tab:
At the center level, click the Fitness icon and navigate to Classes.
Search and select the required class.
On the Schedule tab, locate the schedule to duplicate and click the Copy icon.
Enter the Start date and End date.
Click Copy Schedule.
Note
The start and end dates default to one day after the copied schedule's end date. Localization text added through the Translation page is carried over.
Learn More: Refer to the Copy a Class Schedulearticle.
Enhancements
Core Features
Module: Appointment
This enhancement adds a visual notification flag to the Waitlist icon in the Appointment Book, helping front desk staff quickly identify pending waitlisted items without having to remember to manually open and check the waitlist. The red notification flag displays the total number of waitlisted items that require attention.
Note
This is available only on the latest version of Waitlist.
How to use:
Open the Appointment book.
Locate the Waitlist icon.
View the count of waitlisted items displayed on the red flag.
Businesses with large provider teams can now display provider profile photos across the Appointment Book, MyZen, and ZMA, making it easier for front desk staff and guests to quickly identify providers visually. This enhancement improves scheduling accuracy, reduces confusion caused by similar provider names, and helps teams manage rotating or cross-location staff more efficiently.
How to use:
At the organization level, navigate to Configuration > Appointments > Personalization > Interface.
Turn on the Show provider picture in the provider section of the Appointment Book toggle.
Click Save.
Turn on the same toggle at the center level as well.
This enhancement applies across ZMA and MyZen.
Note
The organization-level setting appears only when the Redesigned Appointment Book is enabled for your organization.
Both settings are off by default.
Learn More: For more information, refer to the Show Provider Pictures in the Appointment Book article.
Guests often request more than one service in a single waitlist or turn-away entry, and may be open to multiple therapists. Earlier, the Waitlist Report and Turn-Away Report did not surface every service or therapist captured during scheduling, which forced reporting users to switch back to the Appointment Book to see the full picture.
With this enhancement, both reports mirror the multi-service and multi-therapist flow in the Appointment Book scheduler. The Service column lists every requested service (including add-ons) and the Therapist column lists every requested therapist, each shown comma-separated.
How to use:
At the organization or center level, navigate to Reports.
Open either the Waitlist report or the Turn-Away report.
Apply your preferred date range, center, and other filters.
Click Refresh to run the report.
Review the Service and Therapist columns. Multiple services (with add-ons) and multiple therapists appear comma-separated within each row.
Learn More: For more information, refer to the Turnaways Report and Waitlist Report articles.
This enhancement brings the Equipment tab to the Appointment book. Toggling into Equipment view replaces the provider rows/columns with rows for each piece of equipment, listed alongside its total quantity. Appointments scheduled on that equipment appear in the same time grid, so front desk teams can see capacity at a glance and book without leaving the page.
Navigate to the Appointment Book.
Click the Equipment icon in the toolbar. The provider rows are replaced with one row for each piece of equipment, each showing its total quantity.
Use the category, appointment, forms, and sort filters in the toolbar to narrow the list when needed.
Review appointments mapped against each piece of equipment and time slot. Switch back to the provider view at any time by clicking the provider toggle icon.
Note
This view does not support any actions except filtering.
Learn More: For more information, refer to the Equipment View in Appointment Book article.
The waitlist experience has been improved with smarter scheduling options, more reliable notifications, and the ability to securely collect card details at the point of confirmation, reducing no-shows and giving businesses greater control over their booking flow.
What's New:
Preferred days of the week: When adding a guest to the waitlist, staff can now select the guest's preferred days of the week within a chosen date range and time window. This makes it easier to match guests to slots that fit their availability without back-and-forth communication. A minimum of two date range days must be selected for the preferred days option to appear.
More reliable notifications: Guests on the waitlist now receive more timely and accurate notifications when a slot becomes available, with duplicate or unnecessary alerts eliminated. When a cancellation opens up an appointment slot, guests on the waitlist are now notified faster. Guests who have already confirmed an appointment no longer receive repeat notifications, reducing confusion and improving the overall waitlist experience.
Card collection at waitlist confirmation: Guests can now securely add a card on file when confirming a waitlist appointment, via both automatic and manual confirmation notifications. The card collection flow opens in a new page and includes security measures to protect guest payment information.
For more information, refer to the Add guest to waitlist, and Reprocess or reschedule services while booking, articles.
Module: WebPOS
Businesses operating in Spain are required to collect guest identification before closing invoices above a defined threshold. Previously, businesses collected this data using custom form fields, which led to inconsistencies across check-in, checkout, reports, and receipts. Zenoti now handles this automatically across all these touchpoints.
The feature auto-enables when the organization country is set to Spain and requires no additional onboarding step.
How-to use:
At the organization level, click Configuration.
In the Point of Sale section, switch on Collect guest identification for Spain compliance if it is not already enabled.
Set the Minimum invoice amount that requires guest identification (€). The default is €400. Change this as required.
The Sales Accrual Report and Sales Cash Report now include Country of Residence and ID Number columns by default when Spain Compliance is enabled. These columns match what appears on printed and emailed receipts.
For more information, refer to the Collect Guest Identification for Spain Compliance article.
Front desk staff can now record cashback given to guests when a check payment exceeds the invoice amount. This ensures accurate payment records and seamless reconciliation at End of Day.
A Cashback Amount field is now available at checkout when the payment method is set to Check. Enter the cashback amount given to the guest. Zenoti records the full check amount received and the cashback issued separately, with the net settlement reflecting the invoice total.
Note: Cashback for check payments is supported across reporting, register management, and Mobile POS, consistent with existing cashback functionality for card payments.
For more information, refer to the Payment options article.
Open invoices from online or external sources can now be excluded from the register closure check, ensuring that End of Day operations are not disrupted by invoices that in-store staff cannot action. This gives businesses greater control over how register closure is enforced across different sales channels.
Under Appointment and Queue Management > Notifications and Alerts > Employee Alerts, you can now select which external invoice sources are included when validating open invoices at register closure:
External Webstore
External CMA
Client App
API direct
By default, all sources are selected. To exclude open invoices from a specific source, clear the corresponding checkbox. If an open invoice contains items from more than one source, it is always included in the closure check.
For more information, refer to the Managing Open Invoices During Register Closure in Zenoti article.
Module: Queue
Administrators can now control PIN mode behavior at the role level, determining which staff are automatically placed into PIN mode and who can exit it. This gives businesses greater control over front desk security without disrupting workflows for roles that do not require it.
The Honor default PIN Lock on entering appointment book setting determines whether a user is automatically placed into PIN mode when entering the front desk, based on the center-level setting. When disabled for a role, users under that role are not subject to automatic PIN mode, regardless of inactivity.
Note: If a user logged in with a username and password, and the user currently in PIN mode, both must have this permission disabled to prevent automatic PIN mode from triggering. If either has it enabled, PIN mode applies.
The Allow exiting PIN mode setting determines whether a user can see and use the Exit PIN mode option in the front desk. Users under roles where this is disabled cannot manually exit PIN mode in the Appointment Book or Queue View.
Both permissions are enabled by default for all roles, so existing behavior is preserved. Administrators can adjust these per role under Security Role > Permissions > Queue & Pin.
For more information, refer to the Configure PIN login for your employees article.
Module: Kiosk
This release includes several Kiosk enhancements that improve the guest booking experience, simplify Kiosk configuration, and streamline defaults for new Kiosk customers.
What's New:
Quick Book in the new Kiosk: Guests can now quickly rebook a previous visit directly from the Kiosk, with the same services, provider, and add-ons pre-filled. Guests can also make edits to services, add-ons, or provider selection before confirming, without starting the booking from scratch.
Cart visibility in the service catalog: When a guest adds or edits services during the booking flow, the services already in their cart appear at the top of the service catalog. This allows guests to quickly review their selections without navigating away.
Auto-enable new Kiosk: Turning on Enable Kiosk mode now automatically turns on Enable new Kiosk as well. Each setting can still be turned off independently.
For more information, refer to Book appointments on New Kiosk, and Quick Book on New Kiosk articles.
Module: MyZen
This enhancement enables service providers to view their Bought product % on their MyZen application. It is the percentage of service invoices where the employee also upsold at least one product. This metric reflects cross-selling effectiveness.
Note
This metric is turned off by default.
How to use:
On your Zenoti web application, navigate to Employee mobile apps at the organization level.
Navigate to MyZen > Configure employee metrics.
Turn on the Bought product % toggle.
Open MyZen and navigate to the Performance section.
Review the new metric.
Learn More: For more information, refer to the Configure Performance Metrics on MyZen article.
This enhancement improves commission visibility and performance in the myZen app. Commission data is now automatically calculated through the previous day the first time an employee opens the Earnings screen each day, ensuring faster access to up-to-date earnings information. Employees can also manually refresh earnings to include invoices closed earlier the same day.
How to use:
Open the MyZen app and go to My Money > Earnings.
View the Calculated up to date and time below the earnings summary.
Tap Refresh now to include commissions from invoices closed earlier today.
Wait for the refresh to complete. The timestamp updates automatically.
Learn More: For more information, refer to the View Commissions Metrics for a Pay Period article.
Module: Memberships
When you freeze a membership and set the billing cycle to skip, Zenoti now calculates and applies a pro-rated charge or refund at the time of unfreeze. This ensures members are billed accurately for only the days their membership was active and businesses can recover revenues.
The financial adjustment is determined by when the freeze began and ended relative to the billing cycle:
If the member was frozen during a paid billing cycle, a refund is applied for the frozen duration.
If the member was frozen during an unpaid cycle, a pro-rated charge is applied for the active days from unfreeze to the next billing date.
If the freeze spans both a paid and an unpaid cycle, the net amount is calculated and the difference is either charged or refunded accordingly.
When a member initiates a membership freeze on the Webstore and the pro-rating setting is enabled, they now see an informational message which sets the right expectation with the member before they confirm the freeze.
Note
This feature is also available on ZMA.
Learn more: For more information, refer to the Freeze memberships article.
The Membership Payments report has been enhanced with new columns, grouping options, and filters to help operations teams analyze outstanding dues by age and understand the reasons behind payment declines. A new Invoice Age Bucket column categorizes invoices into ageing brackets, and the report can now be grouped by this bucket to give a clean dues breakdown. A new multi-select Decline Reason filter (with in-dropdown search) lets you isolate invoices by specific failure reason. A new Total Tries column completes the picture and aligns the report with the new Membership Recurring Invoice Tries report.
Business Scenario: An operations director runs the Membership Payments report at month-end and groups by Invoice Age bucket. She sees $48K in 90+ day dues — far higher than the $32K she expected. She drills in, applies the Decline Reason filter for “Insufficient funds”, and isolates 142 invoices that have been retried 4 or more times without success. She hands the list to the retention team for personal outreach instead of more automated retries. The aged dues drop to $19K within two weeks.
How to use:
From the Reports menu, search and select the Membership Payments report.
Apply the new Decline Reason filter (multi-select, searchable) and/or the Total Tries filter to narrow the view.
Group by Invoice Age bucket to see outstanding dues summarized by ageing tier.
Cross-validate with the Membership Tries report using the matching Total Tries column and Try Number filter.
Learn more: For more information, refer to the Memberships Payment report (v2) article.
Module: Reports
Multiple financial reports now consider these three memberships revenue-recognition values: Initial Revenue Recognition (IRR), Monthly Revenue Recognition (MRR), and Service Credit Revenue (SCR). With this update, IRR, MRR, and SCR appear as three new columns across the affected reports, and calculation of redemptions, sales, and collections now includes these values configured in the membership master. This is not enabled by default and is controlled by a new org-level setting.
Calculation changes are effective across the following reports: Sales Accrual, Sales Tax, Sales Cash, Collections, Accounting Summary, Salon Summary, Master Center Metrics, Master Employee Metrics, Business KPI, Cross Center Settlement, Royalty.
New columns appear in Sales Accrual, Sales Tax, and Sales Cash reports.
Module: Employee
Center managers can now create, edit, and delete blockouts — periods of employee unavailability such as breaks, training, or leave — directly on the Schedule Page. The Schedule Page and the Appointment Book stay in sync, so changes made in one place show up in the other right away. A new toggle on the Schedule Page lets center managers show or hide blockouts, and Copy Forward now includes blockouts along with the schedule. The same permissions, recurring patterns, and time rules apply, and these blockouts show up in the existing blockout reports.
A center manager building employee schedules previously had to switch between the Schedule Page and the Appointment Book to add or edit blockouts — for example, scheduling a break, blocking time for training, or marking a leave day. Now that blockouts are available on the Schedule Page too, center managers can handle schedules and blockouts in one place, with the same rules as before.
How to use:
At the center level, navigate to Configuration > Employee > Employee attendance > Schedule.
Enable the Switch to the new scheduling experience toggle.
Enable the Allow blockout times from schedule page toggle.
Once enabled, blockouts can be created, edited, and deleted directly from the Schedule Page.
Customers can now book appointments by selecting an employee Level (such as Junior Stylist, Senior Stylist, or Master Stylist) rather than picking a specific provider or accepting the Any option. This is particularly useful for first-time customers and for institutes where students perform services and the same provider may not be available for repeat visits. Org admins enable the feature, create Levels at the organization level, associate each Level with the relevant centers, and assign a single Level to each employee in the employee profile. After a customer selects a service, the available Levels appear with a price range calculated from the employees in each Level using the existing pricing hierarchy: employee custom price → job-level price → master service price. When the customer selects a Level and a time slot, the system automatically assigns an available employee from that Level. Level-based booking is available in Online Booking, the Customer Mobile App, and the Webstore.
A first-time customer booking a haircut at a stylist institute previously had to either pick a specific stylist by name (without context on their expertise) or accept the Any option (without knowing who would serve them). Both options reduced booking confidence and conversion. With Level-based booking, the customer sees Junior, Senior, and Master Stylist options with price ranges, picks the Level that matches their expectation and budget, and is assigned an available employee at that Level — no need to know individual stylist names.
How to use:
At the organization level, navigate to Employee in Configuration .
Under Essentials, enable Enable levels for employees toggle.
Navigate to Employee module > Levels and click Create Level. Enter the Level Name, Level Code, Description (optional), and Display Order (optional).
In the Centers tab, associate the Level with the centers where it should be available.
In an employee profile, go to General tab > Job Association and select a Level for the employee.
The Level appears as an option for customers booking that service in Online Booking, the Customer Mobile App, and the Webstore. The price shown is the range across employees assigned to the Level, using the existing pricing hierarchy.
Note
The Level field is optional — employees without a Level can be booked by name or via the Any option. Each employee can be assigned a single Level. The center-level Levels page is view-only; all Level creation and editing happens at the organization level. Display order falls back to alphabetical if not set.
Module: Inventory
Zenoti now supports AI Inventory, a center-level dashboard that recommends what to reorder, how much, and from which vendor. Inventory managers can review items at risk of stockout — flagged as Critical, Warning, or Healthy — generate Draft purchase orders for multiple vendors in one step, and see the reasoning behind each recommendation. The dashboard treats retail and consumable products separately, using sales history for retail and a mix of past consumption and booked appointments for consumables. Weekly digest emails and critical stockout alerts surface items that need attention.
A center manager reviewing inventory for the week ahead needs to know which products are trending toward stockout, how much to reorder, and which vendor to use. This previously required pulling multiple reports and calculating quantities offline. AI Inventory consolidates everything into one prioritized view with vendor selection built in.
How to use:
At the center level, click the Inventory icon and select AI Inventory.
Complete the onboarding wizard to set the default lead time, safety stock days, and coverage days.
Once configured, the dashboard shows a prioritized list of items below the reorder point. Select items and click Prepare Order to choose a vendor allocation strategy and generate Draft purchase orders.
Note
AI Inventory is available at the center level for centers that raise purchase orders in Zenoti and log deliveries. Centers without an active PO workflow can view the dashboard and export a restock summary, but vendor selection and one-click PO generation are not available. Multi-center roll-up across an organization will be available in a future release.
Product Edition
Module: Online Booking
Businesses can now decide whether a service's visit frequency interval applies only to the same service or to all services. When all services option is selected, a guest who books a service cannot book any other service within that service's defined interval. On Webstore and CMA, when a chosen slot violates the rule, the guest sees a clear alert and the calendar refreshes in place to show only valid dates and times.
A salon offers Service A (10-day interval), Service B (14-day interval), and Service C (28-day interval). Previously, a guest who booked Service A could still book Service B or C within those 10 days, forcing front-desk staff to cancel and reschedule appointments that were booked too close together.
With All services enabled on Service A, once a guest books it, the system blocks booking any service within the 10-day window. The guest is informed why their selected time is not available and is shown the next compliant slots, reducing manual rescheduling and supporting safe self-serve booking.
How to use:
Before you begin: The Visit frequency applies to setting must be enabled in the Service Master for the selected service.
The guest selects one or more services and proceeds to the calendar.
The guest picks a date and time, then logs in or identifies themselves.
After logging in, the system recalculates all services in the cart against the guest's existing appointments and the other services in the cart.
If there is no conflict, booking proceeds as usual with no alert.
If a conflict is found, the guest stays on the same calendar page and sees an alert explaining that the selected time isn't available due to visit frequency rules. The calendar refreshes to show only compliant dates and times.
The guest selects a valid slot and confirms the new time.
Module: Fitness
Business Owner, Center Manager
Zenoti enables businesses to control how far a member can book classes or amenities in advance, based on the membership. The configured rules apply to the same window across the Webstore and the Zenoti Mobile App. On the Webstore and the Zenoti Mobile App, Zenoti enforces the rules strictly. A member can book only within the configured window. At the front desk, Zenoti displays an alert when a booking exceeds the window. Front desk staff can override the window and complete the booking from the appointment book or roster view after confirming the prompt. If a member does not match any configured rule, the booking window defaults to the value set on the class or amenity.
A rule pairs with a set of memberships with a set of classes or amenities. It also sets up an advance booking window in days.
Business Scenario: A member-only club wants to give resident members a longer booking window for tennis courts than associate members. With Advanced Booking, residents get seven days, and associates get four days. Each window is enforced automatically across all booking channels.
Note
Membership can be part of only one rule. If a member holds multiple memberships, the least restrictive rule applies. Membership rules take precedence over class-level booking windows. Staff can override the window from the appointment book or roster view with a confirmation prompt.
Learn More: Refer to the Advanced booking article.
Center Managers, Front Desk Staff
Businesses can now view a full week of class sessions on a single calendar grid. The new Calendar View tab on the Classes page lays out every scheduled session by day and hour. Each session tile shows the class name, instructor, session time, and utilization for the last three months.
Business Scenario: Studio managers oversee recurring classes scheduled across six to twelve months. They need to assess class performance, identify peak time slots, and flag slots that consistently underperform. The Calendar View consolidates this information into a single grid, with utilization data at the session level.
How to Use:
To view the weekly class schedule:
At the center level, click the Fitness icon and navigate to Classes.
Select the Calendar view tab.
Use the date selector to choose a week. Click This Week to return to the current week.
Apply the Instructor, Class, or Utilization filters as needed.
Click Clear Filters to reset. Hover over a session tile to view the full class name, instructor, time, capacity, and utilization percentage.
Note
The week starts on the day set in Start of Week under Business Details. Cancelled sessions appear in grey with the class abbreviation struck through. The footer shows total sessions, guests, week-level utilization %, top class, and top instructor for the selected week.
Learn More: Refer to the Calendar view for Class Schedules article.
Business Owner, Center Manager, Administrator
Businesses can now view detailed breakdowns of sales, collections, processing fees, and deposits across all four sections of the Billing, Collections, and Deposits report. Key columns in each section are expandable. Click a column header to view the additional data. For example, the Total Collections column in the Collections Overview expands to show a breakdown by Payment Type, Invoice Component, or Sale Period.
Sales Overview: Total Sales, Direct Bank Collections, Collections, Processing Fee, and Deposits are expandable, revealing tax and fee components, direct debit and card splits, and channel-level fee and deposit amounts.
Collections Overview: Total Collections are expandable by Payment Type, Invoice Component, or Sale Period. Refunds are now embedded in Total Collections. Disputes have been renamed to Deductions to reflect chargebacks and related items.
Deposits Overview: Net Deposits are expandable by Sale Date or Transaction Type, showing Automatic and Manual splits. A new Gross Deposits column shows the total before refunds and deductions are subtracted.
Business scenario: Finance teams reconciling end-of-period bank statements previously had no way to distinguish direct debit amounts from card amounts within a single report view. The expanded columns eliminate the need for manual cross-referencing with payment processor statements by surfacing the direct debit and card split inline.
Learn more: For more information, refer to the Billing, Collections, and Deposits report article.
Add-On Product
Module: HyperConnect
Front desk agents can now compose a message in HyperConnect and queue it to send at a specific future date and time. Scheduled messages stay fully editable and cancellable right up to the moment they send. They appear inline in the conversation thread as light-blue cards stamped with the scheduled send time, so any agent covering the conversation can see what is planned. Multiple messages can be stacked in the same thread, making it possible to sequence a confirmation, a prep instruction, and a day-of reminder from a single booking interaction.
Business scenario
Front desk teams in beauty and wellness work in shifts. The closing receptionist on Saturday who wants to follow up with a guest on Monday morning has no reliable way to ensure that message goes out. The same gap exists across every time-sensitive communication a front desk manages: pre-treatment prep instructions that need to land 24 to 48 hours before an appointment, post-service aftercare check-ins timed to clinical recovery windows, and birthday and anniversary messages that should go out at the right moment regardless of who is on shift. When these communications go out depends on who remembers to send them, not on when the guest needs them. For multi-location operators, time zone differences compound the problem further. Schedule Message changes the timing of these communications from whenever someone has a free moment to exactly when they should arrive.
How to use:
Open a guest conversation in the HyperConnect inbox.
Click the clock icon in the message composer.
Use the calendar picker to select the send date and the time dropdown (in 30-minute intervals) to select the send time.
A live summary line confirms the exact scheduled send moment.
Type the message and click Submit.
The message is queued.
A banner above the composer shows the queued message with a pencil icon to edit and an X to cancel.
Scheduled messages appear in the conversation thread as light-blue cards stamped with the future send time.
Edit and cancel controls remain on each card until the message is sent.
Note:
The clock icon is visible only to agents with the Schedule Messages > Send permission.
Agents without the Edit / Delete permission cannot modify or cancel queued messages.
Confirm that center time zone settings in Zenoti are accurate before enabling, particularly for multi-location organizations.
Learn more: For more information, refer to the Schedule a Message to a Guest article.
HyperConnect now supports two new extension types alongside the existing individual Agent extension: Ring Group and Fixed Order. A Ring Group assigns a single 4-digit extension to a team of agents and rings all members simultaneously when that extension is dialed. A Fixed Order group rings members sequentially in a priority order defined by the administrator, so the first responder is always the same person until they become unavailable.
Both group types appear everywhere a regular extension does: in transfer menus, phone tree routing destinations, and the call directory. Both types support employees and physical phone devices as members.
How to use:
In HyperConnect, go to Call Extensions and click +Associate extension.
Choose the extension type: Agent (individual), Ring Group, or Fixed Order.
For a Ring Group: enter a group name, add employees and/or physical phone devices as members, assign a 4-digit extension number, and save.
All members ring simultaneously when this extension is dialed.
For a Fixed Order group: enter a group name, add employees in the exact priority order they should ring, assign a 4-digit extension number, and save.
Members ring sequentially; if the first does not answer within the timeout, the next rings.
The group extension is now available in phone tree routing, agent transfer dropdowns, and the call directory.
Note: For Fixed Order groups, review the per-member ring timeout with your Zenoti administrator, as the default may need adjustment for clinical or escalation workflows.
Learn more: For more information, refer to the Manage Group Extensions in Call Extensions article.
Front-desk staff can now transfer a live call to any other center in the organization directly from HyperConnect, including to a specific agent, Ring Group, or Fixed Order group at that center, without dropping the call. A third transfer option, “Transfer call to a location,” is now available alongside the existing transfer call to an agent and to external number options. All cross-center transfers are logged in the conversation thread on both the originating and receiving center, providing a full audit trail of every handoff.
For multi-location operators, the most common inbound call problem is a guest calling the wrong center. The receptionist takes down the information, reads out the correct number, and asks the guest to call back. A significant portion of those guests do not call back. Franchise systems where guests are loyal to the brand face this constantly. Cross-center call transfer makes a warm handoff possible at scale. The receiving agent sees exactly where the call came from, who transferred it, and the guest’s prior conversation history, so they pick up with full context instead of starting cold.
How to use:
On a live inbound call, click the Transfer icon in the call control bar.
From the three transfer options, select Transfer call to a location.
In the side panel, find the destination center.
Click the center to expand its directory and view individual agents, Ring Groups, and Fixed Order groups.
Click Transfer call to center to ring the center’s main line, or click Transfer next to a specific agent or group to send the call directly there.
The call connects at the destination.
The receiving agent sees the call in their HyperConnect inbox with full transfer context: original guest number, source center, transferring agent name, and prior conversation history.
Note: Center directories and extensions must be kept current for transfers to connect correctly. If a center does not appear in the directory, contact your Zenoti administrator.
Learn more: For more information, refer to the Transfer a Live Call to Another Center article.
Two new nodes are now available in the HyperConnect Phone Tree builder: Direct Dial Extension and End Call.
The Direct Dial Extension node lets callers enter an extension number on their phone keypad to connect directly to an individual agent, Ring Group, or Fixed Order group, bypassing the IVR menu entirely. It includes three branch transitions (Connected call ended, Invalid, and Missed call) that wire into the rest of the phone tree, with Voicemail as a natural fallback for unanswered direct-dial attempts. For example: A medspa patient whose post-procedure instructions include a direct extension for her nurse coordinator should be able to dial it and connect in seconds.
The End Call node provides a clean, intentional exit point for any IVR branch. Placed after a closing audio message, it terminates the call the moment the audio finishes. The node is a leaf with no outgoing transitions and requires no configuration beyond placement. For example: An after-hours announcement, a self-service hours message, a compliance disclosure, all of these have a logical endpoint, but without an End Call node the call either loops back to the main menu or times out after dead air, End Call makes that reliable.
Both nodes appear in the node picker alongside Welcome greeting, Play audio, Menu, Transfer call, Voicemail, Send message, Operational schedule, Conditional Routing, Add in queue, and Call percentage.
How to use:
Setting up Direct Dial Extension:
In the Phone Tree builder, select Direct Dial Extension from the node picker and place it after the Trigger (Incoming call) node.
Name the node, upload a prompt audio file, and configure the loop count, ring duration, and call recording preference.
Wire up the three branches: Connected call ended, Invalid, and Missed call (connect Missed call to a Voicemail node).
Save and publish the flow.
Setting up End Call:
In the Phone Tree builder, place a Play audio node with your closing message at the point where the call should terminate.
From the node picker, select End Call.
Save and publish the flow.
Learn more: For more information, refer to the Direct Dial Extension Widget and End Call Widget articles.
The redesigned Booking Wizard is now embedded inside HyperConnect. Front-desk staff can open it directly from any guest conversation, call, message, or voicemail without switching to a separate application. The guest’s profile loads automatically. It supports Single booking, Family booking, Surprise booking, and Couples booking.
A three-column layout shows guest context on the left, the service catalog with live provider availability percentages in the middle, and a visual time picker on the right. A 5-minute slot reservation countdown on the Review screen prevents double-bookings while the agent confirms details.
Key features:
Book single, family, surprise, or couples appointments from within HyperConnect
Guest profile pre-loaded from the active conversation
Live provider availability percentages for the selected date
Visual time picker with morning, afternoon, and evening filters
Quick Book Popular Appointments for one-click rebooking
5-minute slot reservation on the Review screen to prevent double-bookings
Contextual guest alerts (high-spender callouts, package-completion nudges)
Note: The New Booking Experience toggle allows front-desk staff to switch between the previous and new Booking Wizard during the transition period.
Learn more: For more information, refer to the Book Appointments Using the Booking Wizard in HyperConnect article.
HyperConnect now includes full voicemail functionality through two connected components. A Voicemail node in the Phone Tree builder routes missed calls to a configurable prompt and assigns recordings to specific agents by name. A dedicated Voice Mails inbox in the left navigation surfaces every received voicemail with an auto-generated transcript, sentiment score (Positive, Neutral, or Negative), and call category metadata. front-desk staff can filter the inbox by status, sentiment, category, or assignee, and forward any voicemail to a colleague with a contextual note. Voicemails also appear inline in the guest’s conversation thread. Real-time notification banners and unread badge counts alert assigned agents the moment a voicemail arrives.
How to use:
Setting up the Voicemail node:
Open the Phone Tree builder and place a Voicemail node. For example: Add a voicemail node on the Missed call branch after a Transfer Call (Ring all users)node.
Name the node, upload a prompt audio file (mp3, up to 10MB), and set the loop count.
Under voicemail target, select Specific agents and choose the employees who should receive voicemails through this node.
Save and publish the flow.
Managing voicemails:
When a voicemail arrives, assigned agents receive a real-time notification banner and an unread badge in the left navigation.
Open the Voice Mails from the left navigation to see the full inbox.
Filter by Status (Open / Resolved / Assigned), Call category, Sentiment, or assignee.
Click a voicemail to play the recording, read the transcript, and view the sentiment score.
To forward, click Forward, select a colleague (filterable by role), add an optional note, and send.
Learn more: For more information, refer to the Voicemail inbox article.
Module: Tips Payout
When the ACH submission deadline has passed, you can now fund payroll via wire transfer to retain your original payday and ensure employees are paid on time.
How to use:
Click Preview on the Payroll input screen. If the ACH deadline has passed, a prompt displays the missed deadline and offers wire funding.
Select Fund by Wire, review the wire details, and confirm your intent to send the wire.
Click Approve and view wiring instructions to view the wiring instructions. Initiate the transfer from your bank using these instructions.
Track the payroll status and wire details under the Transactions tab on your payroll dashboard.
Note: The Fund by Wire option appears on the payroll preview screen when the ACH submission deadline has passed.
Module: Lead Management
This enhancement allows users to create workflows using predefined templates instead of building workflows from scratch. Workflow templates help users get started quickly with minimal configuration, reducing setup time and simplifying onboarding. Users can choose from ready-to-use templates for common lead management scenarios and make minor edits before publishing the workflow.
How to use:
At the center level, navigate to Lead management > AI lead manager.
Open the navigation panel and go to Workflows.
Click the Workflows dropdown to create a workflow From scratch or From template.
Click Use template to proceed.
Once the template is loaded, choose the trigger type:
Lead created
Lead status changed
Stale lead
Optionally enable Filter leads to define conditions.
Click Save.
Click Publish to publish the workflow.
Module: Photo Manager
Service provider
Treatment Visualizer lets providers preview the likely outcomes for 20 popular medspa facial concerns directly during a consultation. By layering simulated stages of improvement onto a real photo of the guest, providers can show guests a clear side-by-side preview of what a treatment plan can achieve — without leaving the guest profile.
Key highlights:
Capture a photo of the guest with the device camera, or select an existing photo from the Patient gallery.
Simulate how the result looks at three stages — Early Improvement, Significant Improvement, and Optimal Result — for concerns such as Melasma.
Layer multiple concerns into a single round, and apply additional concerns onto either the original photo or the latest result.
Every generated round is saved automatically under a dedicated AI Visualizer category in the guest's gallery, separate from real guest photos.
This feature is not enabled by default. Reach out to your Zenoti Customer Success Manager (CSM) to enable Treatment Visualizer for your organization. The Zenoti team also supports you with concern configuration, workflow setup, and onboarding.
Note: Photo Manager must be enabled for your organization before you can use Treatment Visualizer.
Learn more: For more information, refer to the Treatment Visualizer article.