Manage Payroll Transactions – Zenoti Integrated Payroll

*Zenoti  transmits all ACH credits to Employee banks by 8:30am ET on payday. Most banks make these funds available immediately. However, some banks may not post funds to Employee bank accounts until later in the day. In these cases, the Employee should contact their bank for more details on posting schedules. 

Debits are submitted for processing on the day of the approval deadline, typically 60 minutes after the payroll is approved. Debits typically post to the Employer bank account between 12:00pm ET and 11:30pm ET on the day of the approval deadline. Debits sometimes fail. Zenoti typically receives notification of this failure between 12-72 business hours after processing. This means that some debits initially succeed, are marked as "paid", and are then updated to a "failed" status. This delayed timing is a feature of the ACH network and is out of Zenoti’s control.

Debits cannot be canceled, but failed debits can be retried in the Transactions tab in console. See more details on failed debits in our article - Handle Failed Funding in Zenoti Integrated Payroll.

Some business bank accounts have "debit blocks" on them for security. In this case, Zenoti needs specific authorization before it can debit funds. To avoid failed fundings (and delays to payroll), companies should whitelist the following ACH company ID:

Credits (for payroll items and contractor payments) are processed by Zenoti on the day before payday.

Cancel credits

ACH credits can be canceled until 1:00pm ET on the day before payday. Instant payment credits can be canceled until 8:00am ET on payday. Once canceled, they can be retried to a new Employee bank account, or refunded to the Employer. To cancel an eligible credit:

Reverse credits

ACH credits can be reversed in the Transactions tab in console up to 5 business days after payday. Instant payment credits cannot be reversed. Employers should communicate directly with the receiving party to arrange return of funds.

Reversing an ACH credit removes the funds from the Employee bank account and cannot be undone. To reverse an eligible credit:

Retry or Refund credits

A failed or canceled credit can be retried to a new bank account or to the original bank account. Credits can be retried immediately after they fail. They can also be refunded to funding account if payment is handled outside of Zenoti. For more information, refer to Handle failed employee payments after payroll is processed article.