Supported Headphones for HyperConnect
A recurring customer challenge is choosing compatible headsets—especially understanding which ones work out of the box and which require additional hardware (like adapters).
This document summarizes tested and recommended headsets, outlines adapter requirements, and provides guidance for customer-facing teams to ensure smooth onboarding and setup.
Category | Key takeaway |
|---|---|
Wired headsets | Most wired RJ9 or USB headsets plug directly into Yealink phones and require no additional hardware. |
Wireless headsets | Almost all enterprise-grade wireless headsets (Plantronics, Jabra, Sennheiser) require a Yealink EHS (Electronic Hook Switch) adapter for full call control. |
Consumer Bluetooth headsets | Devices like Apple AirPods or Beats are not supported or certified by Yealink and often fail to maintain stable call audio. |
Recommended Headsets (No Additional Hardware Required)
Manufacturer | Model | Connection Type | Adapter Needed | Notes |
|---|---|---|---|---|
Yealink | YHS33 / YHS34 / YHS36 | Wired (RJ9) | None | Official Yealink wired headsets; plug-and-play. |
Plantronics (Poly) | SupraPlus HW251 / HW261 / HW251N / HW261N | Wired (RJ9) | None | Proven compatibility; direct connect. |
Blackwire 3220 / 5220 | Wired (USB) | None | For phones with USB port (e.g., T54W, T57W). | |
Jabra | GN2120 NC-AP / GN2000 / BIZ 2300 / BIZ 2400 | Wired (RJ9/QD) | None | Direct connect via QD or RJ9 cable. |
Sennheiser (EPOS) | SC230 / SC260 / SC630 / SC660 | Wired (RJ9) | None | Reliable audio, widely used with Yealink phones. |
Recommended Headsets (Require Additional Hardware)
Manufacturer | Model | Connection Type | Adapter Required | Notes |
|---|---|---|---|---|
Plantronics (Poly) | CS500 Series (510 / 520 / 530 / 540) | Wireless (DECT) | ✅ EHS36 | For answer/end control and audio routing. |
Savi 700 Series (710 / 720 / 740 / 745) | Wireless (DECT) | ✅ EHS36 | Full call control supported with adapter. | |
Jabra | PRO 920 / 925 / 9450 / 9460 / 9470 | Wireless (DECT) | ✅ EHS36 | Base connects via EHS to Yealink phone. |
Engage 65 / 75 | Wireless (DECT) | ✅ EHS36 or EHS60 | For USB-enabled models; check firmware. | |
Sennheiser (EPOS) | DW Pro1 / Pro2 / SD Pro1 / SD Office | Wireless (DECT) | ✅ EHS36 | Reliable pairing with adapter; enterprise use. |
Yealink | WH62 / WH66 | Wireless (DECT/USB) | ⚠️ EHS60 for legacy models only | Direct USB support on newer T5 series phones. |
Not Supported / Consumer Devices
Brand | Example | Status | Notes |
|---|---|---|---|
Apple | AirPods, AirPods Pro | ⚠️ Not certified | May connect via Bluetooth dongle on select phones but not reliable for call control. |
Samsung / Beats / Bose | Galaxy Buds, Beats Fit Pro, Bose QC Earbuds | ⚠️ Not certified | Use consumer Bluetooth profiles; not tested by Yealink. |
Generic Bluetooth devices | — | ⚠️ Not supported | Typically lack EHS signaling and call control integration. |
Adapter Reference Table
Yealink Phone Model | Supported EHS Adapter |
|---|---|
T40 / T41 / T42 / T46 Series | EHS36 |
T53 / T54 / T56 / T57W | EHS60 |
T58A / VP59 | EHS60 |
Guidance for Sales, Support and Implementation Teams
Scenario | Recommendation | Action |
|---|---|---|
Customer asks which headset to buy | Recommend from Sections 3–4 | Share list |
Customer already has a wireless headset | Verify model and phone → confirm if EHS needed | Use table above |
Customer reports call control not working | Confirm EHS adapter presence and firmware | Provide adapter setup guide |
Customer using AirPods or consumer headset | Clarify non-support and suggest wired option | Escalate only if critical |
If a business is using only softphones (no physical Yealink or desk phone devices), they can continue using any Bluetooth or wired headset that’s compatible with their computer. The same headset they currently use for video meetings or VoIP calls (e.g., Zoom, Teams) will work seamlessly for HyperConnect voice calls as well