Supported Headphones for HyperConnect
This article explains the compatible headset options for HyperConnect and provides detailed guidance for selecting the right wired, wireless, or Bluetooth devices. It includes adapter requirements, recommended models, limitations, and support guidance for sales and implementation teams.
Overview
Choosing the correct headset is critical for optimal call quality and full call control in HyperConnect. This guide helps teams understand which models are plug-and-play, which need adapters (like Yealink's EHS series), and which consumer headsets are not officially supported.
Key Terms
RJ9: Connector type for many wired headsets.
USB Headset: Headsets that connect via USB port.
DECT: Wireless communication technology used in enterprise-grade headsets.
EHS Adapter: Electronic Hook Switch adapter required for wireless headset call control.
Prerequisites
Use of Yealink phones or softphones with HyperConnect.
Admin or IT personnel should verify firmware and port availability.
Category | Key takeaway |
|---|---|
Wired headsets | Most wired RJ9 or USB headsets plug directly into Yealink phones and require no additional hardware. |
Wireless headsets | Almost all enterprise-grade wireless headsets (Plantronics, Jabra, Sennheiser) require a Yealink EHS (Electronic Hook Switch) adapter for full call control. |
Consumer Bluetooth headsets | Devices like Apple AirPods or Beats are not supported or certified by Yealink and often fail to maintain stable call audio. |
Recommended Wired Headsets (No Additional Hardware Required)
Manufacturer | Model | Connection Type | Adapter Needed | Notes |
|---|---|---|---|---|
Yealink | YHS33 / YHS34 / YHS36 | Wired (RJ9) | None | Official Yealink wired headsets; plug-and-play. |
Plantronics (Poly) | SupraPlus HW251 / HW261 / HW251N / HW261N | Wired (RJ9) | None | Proven compatibility; direct connect. |
Blackwire 3220 / 5220 | Wired (USB) | None | Use with USB-equipped phones (Example: T54W, T57W). | |
Jabra | GN2120 NC-AP / GN2000 / BIZ 2300 / BIZ 2400 | Wired (RJ9/QD) | None | Connect via QD or RJ9 cable. |
Sennheiser (EPOS) | SC230 / SC260 / SC630 / SC660 | Wired (RJ9) | None | Reliable audio, widely used with Yealink phones. |
Recommended Wireless Headsets (Require Additional Hardware)
Manufacturer | Model | Connection Type | Adapter Required | Notes |
|---|---|---|---|---|
Plantronics (Poly) | CS500 Series (510 / 520 / 530 / 540) | Wireless (DECT) | ✅ EHS36 | For answer/end control and audio routing. |
Savi 700 Series (710 / 720 / 740 / 745) | Wireless (DECT) | ✅ EHS36 | Full call control supported with adapter. | |
Jabra | PRO 920 / 925 / 9450 / 9460 / 9470 | Wireless (DECT) | ✅ EHS36 | Base connects via EHS to Yealink phone. |
Engage 65 / 75 | Wireless (DECT) | ✅ EHS36 or EHS60 | For USB-enabled models; check firmware. | |
Sennheiser (EPOS) | DW Pro1 / Pro2 / SD Pro1 / SD Office | Wireless (DECT) | ✅ EHS36 | Reliable pairing with adapter; enterprise use. |
Yealink | WH62 / WH66 | Wireless (DECT/USB) | ⚠️ EHS60 for legacy models only | Direct USB support on newer T5 series phones. |
Not Supported / Consumer Devices
Brand | Example | Status | Notes |
|---|---|---|---|
Apple | AirPods, AirPods Pro | ⚠️ Not certified | May connect via Bluetooth dongle on select phones but not reliable for call control. |
Samsung / Beats / Bose | Galaxy Buds, Beats Fit Pro, Bose QC Earbuds | ⚠️ Not certified | Use consumer Bluetooth profiles; not tested by Yealink. |
Generic Bluetooth devices | — | ⚠️ Not supported | Typically lack EHS signaling and call control integration. |
Adapter Reference Table
Yealink Phone Model | Supported EHS Adapter |
|---|---|
T40 / T41 / T42 / T46 Series | EHS36 |
T53 / T54 / T56 / T57W | EHS60 |
T58A / VP59 | EHS60 |
Limitations
Consumer Bluetooth headsets are not officially supported.
Call control features (answer/end) require proper EHS adapter.
Adapter compatibility may depend on firmware version.