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- Release Notes - July 07, 2026
Release Notes - July 07, 2026
This document describes the new features and enhancements delivered in this release. Updates are organized by module for ease of access and to cover the changes relevant to a specific role or workflow.
Each update appears as a separate entry. An entry may include the affected roles, a description of the change, a business scenario, the steps to configure or use the feature, and links to detailed documentation. The elements included depend on the nature and scope of each update.
Module: Analytics
Business owners/Center managers
The Business Snapshot widget on the Admin Dashboard now reflects the week start day set in your organization's configuration.
When you select Week as the period in the Business Snapshot, the date range label and the underlying data now use your organization's configured week start day as the start day.
How to Use:
At the organization or center level, from the main menu, click Admin.
From the duration drop-down list, select Week.
Review the dates and the data rendered.
Module: Fitness
Business Owner, Center Manager, Administrator
Businesses can now waive late cancellation and no-show fees for students who are auto-promoted from the waitlist into a class close to its start time. The waiver is applied automatically, without front-desk action. Students with regular class booking, or who are moved from the waitlist manually, continue to follow standard cancellation and no-show fee rules.
Business Scenario: A studio runs early-morning classes that fill up the night before. A waitlisted student auto-promoted to a 6 AM class at midnight may not see the notification in time and end up marked as a no-show. With a waiver window of 8 hours, the late cancellation or no-show fee is waived automatically for any auto-promotion that lands within 8 hours of class start.
How to Use:
At the organization level, navigate to Configuration.
Go to Fitness > General setup > Cancellation rules.
Turn on Waive late cancellation and no-show fees only for students automatically moved from the waitlist.
In the sub-setting, enter the number of hours before class start within which the move must occur for the waiver to apply.
Click Save.
Both settings are off by default. The hours must be greater than zero and support one decimal place (for example, 1.5 for 90 minutes).
Learn more: For more information, refer to the Manage Sessions on Roster article.
Center Manager/Front Desk Operator/Guests
Zenoti now supports class bookings on the Kiosk after a class has started. Centers can enable the Kiosk to accept late bookings, allowing guests to book and check in on their own until the class ends.
Business Scenario: A member arrives after a class has begun and books into the session at the Kiosk independently. The class roster updates immediately, and front desk staff are free to assist other guests.
How to Use:
At the center level, click the Fitness icon.
Navigate to Center Settings > Essentials > Kiosk.
Turn on Allow booking a class after class start.
Click Save.
The Kiosk continues to honor the configured check-in window for auto sign-in. Guests who book within the window are signed in automatically, while those outside the window are booked in Registered status and signed in by the front desk. Front desk staff can register or check in guests for a class at any time, regardless of this setting.
Note
This feature is disabled by default. The new kiosk must also be enabled for the center. Contact your Zenoti representative to enable the new kiosk.
Learn more: For more information, refer to the Set up Kiosk check-in for class package holders article.
Front Desk Operator, Business Owner/Center Manager
The Calendar View for classes now has improved display elements to help front desk staff manage class sessions with ease. These enhancements include:
Adjustable calendar view: Class and session details adjust to the width of the calendar. A narrower width fits more sessions on the screen. A wider width shows more detail for each class, such as the full class name and instructor information.
Dedicated icons: Distinct icons identify recurring classes, free classes, and substitution requests and acceptances.
Utilization information: A utilization bar and label appear for each session. Recurring sessions show 90D Utilization, based on the last 90 days. Single sessions show Session Utilization, based on that session alone.
Room filter: Includes a new room filter to show classes by room assignment.
How to Use:
At the center level, go to Fitness > Classes > Calendar View.
Use the Width and Height controls at the bottom to set the visibility of class details.
Click the Room filter. Search for a room, or select All, Unassigned, or one or more rooms.
Click the Utilization filter. Select one or more utilization ranges.
The room and utilization filters work with the Instructor and Class filters. The filters stay applied across week navigation.
Learn more: For more information, refer to the Calendar view for Class Schedules article.
Front Desk Operator/Guests
Zenoti now supports check-in for class package holders on the new kiosk. A class package holder is a guest who holds an active package with class credits or benefits but no membership. The guest checks in with their guest code, then books a class or checks in to a class they already booked. The classes or services displayed on the kiosk depend on the package benefits and the kiosk settings for the center.
Business Scenario: A fitness studio sells class packages to guests who are not members. These guests visit regularly to attend the classes their package covers. Instead of verifying their eligibility at the front desk on every visit for a package-based class, the guest checks in on the new Kiosk with their guest code.
Note
This feature is disabled by default. The new kiosk must also be enabled for the center. Contact your Zenoti representative to enable the new kiosk.
Learn more: For more information, refer to the Set up Kiosk check-in for class package holders article.
Front Desk Staff, Center Managers
Front desk staff can now waive a no-show fee when marking a student as no-show, without a separate refund or manual discount. A new No Show (Waive Fee) action on the roster records the absence and voids the fee in one step, so the student's payment shows as No Dues while the session still counts as a no-show in attendance and reports.
Business Scenario: When a member misses a class for a genuine reason, such as a medical emergency or a transport delay, the front desk can record the no-show and waive the fee in the same action, instead of charging the member and reversing it later.
How to Use:
At the center level, click the Fitness icon and navigate to Classes.
Open the Roster for the relevant class session.
For the student, open the three-dot menu.
Select No Show (Waive Fee).
Note
The No Show (Waive Fee) action is available only to staff with Waive No Show Fee permission. The waiver applies while the no-show fee invoice is still open. Once that invoice is paid and closed, the standard refund flow is applicable.
Learn more: For more information, refer to the Waive a no-show fee article
Module: Kiosk
Guests
Guests using the Kiosk now see the correct price and duration for a service based on their profile attributes, such as hair length or gender, before they confirm their booking. This ensures that the price and appointment duration shown on the Kiosk match what appears in the appointment book, eliminating the need for front desk staff to adjust invoices or reschedule overrun appointments.
Front Desk Operator / Service Provider
The Kiosk app now supports Mirror Mode, that keeps the kiosk screen active in the app while a front desk operator (FDO) initiates and completes the checkout flow from a separate device, such as a PC, system, or another iPad or tablet with mirroring enabled. This creates a seamless, uninterrupted guest experience. Admins can also now select the cash register for checkout directly from the Kiosk Admin Settings screen, consolidating key configuration options in one place.
How to Use:
Enable Mirror Mode
Open the Kiosk app and navigate to Admin Settings.
Locate the Mirror mode setting.
Switch on the Mirror mode toggle to activate mirroring.
Click Save & exit settings. The kiosk screen stays active in the Kiosk app. When an FDO initiates the checkout flow from another enabled device, the kiosk mirrors the active session in real time.
Select a Cash Register
Open the Kiosk app and navigate to Admin Settings, locate the Cash register setting.
Select the cash register from the dropdown that the Kiosk should use for checkout.
Click Save & exit settings to apply the configuration.
Front Desk Operator / Service Provider
Logged-in users can now switch centers directly from the Kiosk app without logging out. The Configuration page, accessible from the three-dot menu, displays all centers the user has access to. Center selection can also be configured as a searchable text field based on a core setting, making it easier to find the right center in multi-location businesses.
How to Use:
On the Kiosk app, tap the three-dot menu.
Enter your account name in the Admin Mode Verification dialog and tap Verify and Proceed.
On the Config page, select your center from the Centre selection dropdown. If the searchable field is enabled via a core setting, type to search for a center by name.
Tap Save & restart app to apply the changes.
Module: Lead Management
Administrator, Center Manager
When a potential customer reaches out via WhatsApp on a HyperConnect number, Zenoti now automatically creates a lead for that contact — as long as they are not already a guest in your system. This brings WhatsApp in line with how Zenoti already handles inbound calls and SMS, ensuring every new inquiry is captured and your team can follow up without manually creating leads. The WhatsApp message that triggered the lead is also recorded in the lead timeline for full context.
How to Use:
At the center level, navigate to Lead Management.
Click the navigation panel.
Navigate to Lead settings > Lead configuration.
Turn on the HyperConnect toggle from the Manage sources tab.
Click Save.
When a new contact sends a WhatsApp message to your HyperConnect number, Zenoti automatically creates a lead with the source set to HyperConnect WhatsApp.
Open the lead to view the original WhatsApp message in the lead timeline.
Administrator, Center Manager
This enhancement allows form owners to define what happens after a prospect submits a Lead Capture form. Prospects can be automatically redirected to a booking page, membership purchase flow, webstore, or any other URL.
How to Use:
At the organization level, navigate to Lead Management > Navigation panel.
Click Forms.
Select any form to open the form builder.
Navigate to Branding > Advanced and locate the Post-submission section.
Select Redirect to a URL and enter the destination URL.
Choose the redirect experience:
Show thank-you, then redirect — shows a thank-you message with a countdown, then redirects automatically.
Redirect instantly— takes the prospect directly to the destination upon submission.
Thank-you with a Continue button — redirects only when the prospect clicks Continue.
Click Save draft.
Module: Memberships
Business owners/Center managers
The service equality (SEQ) template now allows multiplier values up to 100, in increments of 0.5. A search box has been added to help you quickly find and select the multiplier value you need.
How to Use:
At the organization level, click the Configurations icon.
Search for and select the Service equality templates setting in the Memberships section.
While adding services, choose the multiplying factor and the service you want to allow guests to avail.
Business Owner/Center Manager, Marketing Manager
Businesses can now share a private membership with a group of people using a single invite link. You generate one link from the membership's Catalog tab and share it wherever your audience is, such as email, social channels, or a university mailing list. Anyone who opens the link can sign up on the Webstore, while the membership stays hidden from the public catalog.
A private membership invite earlier reached only the one guest it was created for. A single group link now reaches an entire audience at once.
Business Scenario: A fitness business offers a student-only membership for a partner university. The membership must stay off the public Webstore, but every eligible student should be able to sign up on their own. One group invite link covers the whole cohort, with no individual invite per student.
How to Use:
At the organization level, navigate to Master Data > Memberships.
Select the private membership you want to share.
Go to the Catalog tab.
Turn on Enable Group Invite Link for Private Membership.
Click Save.
Next to Private Membership, click Generate Link.
In the Copy Link window, click Copy.
Share the copied link across your preferred channels.
Note
The link works only while Show In Catalog, Private Membership, and Enable Group Invite Link for Private Membership are enabled, and at least one center is selected on the Centers tab. If any setting is disabled or no center is selected, the link stops working for everyone who has it.
Learn More: Refer to the Share a private membership link with a group article.
Module: WebPOS
Administrators
Custom payments marked as financial are now posted to the compliance portal. Custom payments marked as non-financial are excluded, as they have no financial implication. This prevents non-monetary transactions from being incorrectly reported to the portal.
How-to use:
Navigate to Payments > Custom payments > Allow custom payments.
Select the custom payment.
Ensure each custom payment type is correctly marked as Financial or Non-Financial.
Invoices with financial custom payments are posted to the compliance portal as before. Invoices with non-financial custom payments are not posted.
Module: Zenoti Integrated Payroll
Business Owner, Center Manager
You can now link a single center to multiple business entities (FEINs), allowing different legal businesses to operate from the same location.
Key points:
Preferred business selection: When a center is linked to multiple businesses, assign a preferred business to each employee to ensure payroll is processed through the correct entity. This can be set during setup or when creating a payroll draft.
Pre-configure payroll before onboarding: Set an employee's employment type and payroll inclusion status before they begin onboarding; no need to wait.
Per-business payroll settings: The same employee can have different employment types and payroll inclusion settings across businesses at the same center. Changes to one business do not affect another.
Single-business centers are unaffected. No action required.
Learn more: For more information, refer to the Employment type change after Payroll Run article