Gift card refunds
Refund payment to a gift card
You can refund the amount only to the gift card that was used to make the payment on the invoice. For instance, if a guest used a gift card to pay for a service and then requests a refund, you can process the refund to the same gift card.
Read: Refunding a Gift Card Payment to learn the prerequisites and steps involved in processing a gift card refund.
Refund a gift card payment back to a guest's credit card
Go to Appointment Book, click the three vertical dots icon on the right-hand side corner, and then select Search Invoice No/Receipt No.
Select the search criteria from the drop-down list. You can choose to search via invoice number, receipt number, or online transaction number.
Enter the appropriate detail and click Search.
To view the entry, click Show.
Click the I want to list box, and then select Reopen.
The specified invoice has been reopened.
With the invoice open in the Point of Sale (POS) window, in the Collect Payment section, click the Transaction Details icon beside the added payment.
The Transaction Details window opens.
Type the Balance amount to be refunded, and then click Refund.
A message appears stating that the refund transaction has been completed successfully.
Click OK.
Refund gift card as a prepaid card
Go to Appointment Book, click the three vertical dots icon on the right-hand side corner, and then select Search Invoice No/Receipt No.
Select the search criteria from the drop-down list. You can choose to search via invoice number, receipt number, or online transaction number.
Enter the appropriate detail and click Search.
Click Show.
From the I want to menu, select Refund Invoice.
For closed invoices, you must reopen the invoice to add a refund.
Select the item to refund.
In the Refund Amount field, enter the amount to refund.
If there are many items in the invoice, enter the refund amount against each item selected.
Select the refund mode as Prepaid card.
Select the option Refund amount can be split across one or more below options and enter the refund amount in the Paid Amount field adjacent to the Gift card payment type.
Click Refund.
Verify the details and click Close & Print on the invoice.