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Custom payouts to Zenoti Wallet

The custom payouts feature allows you to make ad-hoc payments directly to your employees' Zenoti Wallet. These could be payments towards payroll adjustments, gas allowance, per diem, and others.

After you initiate the payment, the consolidated amount is debited from your bank account and your employee receives the credit in 2-3 working days. If the payment fails, you can reinitiate the payout after you ensure your account has sufficient funds.

Only users in roles with the Manage Custom Payouts permission can make payouts to employees.

Role permissions to make custom payouts to Zenoti Wallet

Required roles: Any role with access to the Administrator mode.

Required permissions: Manage Custom Payouts

Make custom payouts to employees

  1. At the center level, click the Configuration icon.

  2. Search for Custom payouts, and select Custom payouts from Payments.

  3. Use the search box to search for the employee to make the payout to, and click Add.

    If you want to make payouts to multiple employees, repeat this for each employee.

    Tip

    If you want to make multiple payouts to the same employee, click the CopyIcon.jpgicon.

  4. Enter the required details such as payment type and amount to pay.

    Important

    The payment amount cannot exceed $1000.

  5. Click Proceed.

    Important

    Ensure that your bank account has sufficient funds before you initiate the payment.

  6. Click Initiate payment.

    If your funding account has enough balance to carry out the payout, the payout will go through as expected, the amount will be debited from your bank account, and your  will receive the credit in 2-3 working days.

    Otherwise, you will see a pop-up informing you about insufficient funds at this step. If you wish to make a custom payout, you must follow the instructions on the screen and add funds to your funding account.

The payout to the employee can take up to 2 business days. 

Hide or remove a custom payment from the POS screen

If you are no longer accepting a certain type of custom payment and you want to delete or deactivate it so that your front desk can no longer accept that custom payment, you must do the following:

  1. At the organization level, click the Configuration icon.

  2. Search for and select Custom payments from the Payments section.

  3. Click the custom payment that you wish to remove.

  4. Clear the Active checkbox and click Save.

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