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Feedback report

You can use the Feedback report to analyze ratings and comments given by guests for the services availed during the specified period of time.

Navigate to the Reports tab.
Search for and open the report.
The Feedback report opens in a new tab.
Depending on the requirement, select the desired filters.
Note
You can view the report only for the centers you have access to.
Click Refresh.
The report is generated based on the selected filters.

Filters

Criteria	Options	Description
Dates	- Today - Yesterday - Last 7 Days - Last 14 Days - This Month - 2 Months - 3 Months - 6 Months - 1 Year - Custom	Lists the date on which the service was availed. Select Custom to select a date range. Note For custom dates, you can view data for a maximum date range of 6 months at a time. For example, if you wish to see data from January to August, first view data from January to June and then view data from July to August.
Centers	- All - List of centers	Lists the centers in which the service was availed.
Therapists	- All - List of all the providers	Lists the employees who have a role assigned in the current center and their start date is within the selected report duration.
Category	- All - List of service categories	Lists all the service categories.
Sub Category	- All - List of service subcategories	Lists all the service subcategories within the selected category.
Service	- All - List of all services	Lists all services.
Appointment Status	- All - Open - Closed - Cancelled - No Show - Checked -in - Confirmed	Lists the appointment statuses.

Column descriptions

Column	Description
Center Name	The name of the center in which the service was performed.
Invoice No Note This label can be different based on your organization set up.	The invoice for which the guest has provided the feedback. Note Click the invoice number to view the invoice details.
Guest Name	The name of the guest who provided the feedback.
Sale Date	The date on which the service was performed.
Rating	The rating the guest gave on her experience after visiting the center. Rating is based on a scale of 5; with 5 being the best rating and 1 being the lowest rating.
Guest Comments	The comments provided by the guest on the feedback.
Tags	The aspects on which the guest provided the feedback. For example, aspects can be the ambiance of your center, the attitude of the service provider, and the check-in and checkout process.
Appointment Status	The current status of the appointment. - All - Open - Closed - Cancelled - No Show - Checked -in - Confirmed
Invoice Status	The status of the invoice on which the guest gave the feedback.
Providers	The name of the provider or therapist who performed the service.
Service	The name of the services that the guest booked and provided feedback on.
Category	The category to which the product belongs. For example, in Zenoti your business may have a category such as Hair Care.
Sub-Category	The subcategory to which the product belongs. For example, in Zenoti under the Hair Care category, you may have a subcategory such as Hair Styling.
First Visit	Indicates whether this was the guest’s first visit.
Member	Indicates whether the guest has an active membership.
Source	The source from where the appointment was booked. The available options are: – Mobile-CMA (Customer Mobile App) – Kiosk for Kiosk – KioskWeb for Kiosk Webstore – Mobile for CMA (Customer Mobile App) – POS for Web POS screen – Online for Webstore – Zenoti for Web Appointment Book – Zenoti-Mobile for Mobile POS

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