Enable guest-specific service duration for your business
This feature enables your service providers and front desk staff to modify an existing service to accommodate guest requests.
Required roles: Owner or Administrator
Required permissions: Appointment Book > Add/Edit guest-specific duration, Delete guest-specific duration
Step 1: Enable the guest-specific service duration at the organizational level
At the organization level, click on the Configurations icon.
Search and enable the Allow guest-specific adjustments to service duration setting from the Guests section.
Click Save.
Step 2: Allow a role to manage guest-specific adjustments
At the organization level, click on the Configurations icon.
Search and enable the Security roles setting from the Security option.
Select the required role from the Security roles page, and navigate to the Permissions tab.
Under the Appointment book category, select the Add/Edit guest-specific duration and Delete guest-specific duration role permissions.
Click Save.
Step 3: Mark the service to be customizable
At the organization level, click on the Master data icon and select Services.
On the Manage Services page, search for and select the required service to be modified.
On the Edit service page, select the Service duration and price is customizable for a guest checkbox.
Click Save.
Reset guest-specific service duration
Resetting guest-specific service duration is irreversible. This means that you will not be able to retrieve the old duration adjustments. However, you can recreate the duration adjustment from scratch.
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click on the Configurations icon.
Search and enable the Allow guest-specific adjustments to service duration setting from the Guests section.
To modify all guest-specific price adjustments to the original durations, click Reset.
The Reset button is only visible when the Allow guest-specific adjustments to service duration setting is enabled.
Click Save.