Take payment for Amenities
Take Payment for an Amenity
When an amenity booking is ready for checkout, staff collect payment from the Amenities tab in the Appointment Book without leaving the scheduling view. Right-clicking a reservation opens a context menu with payment and management options. If the guest holds a membership or package with credits that apply to the amenity, Zenoti applies them automatically when the POS opens. The reservation changes color on the Appointment Book once the invoice is closed, giving staff a clear visual indication that checkout is complete.
To take payment:
In the Appointment Book, click the Amenities tab.
Right-click the reservation you want to check out.
Select Take Payment from the context menu. The POS opens with the amenity booking loaded.
If the guest has applicable membership or package credits, Zenoti applies them automatically. Review the applied credits before proceeding.
Select a payment method and collect payment.
Close the invoice by selecting Close and Print Receipt, Close and Email Receipt, or Close with No Receipt.
Once the invoice is closed, the reservation changes color on the Appointment Book to confirm that checkout is complete.
Split an Invoice
When multiple guests share an amenity booking, you can divide the invoice so each paying guest is billed separately. This is managed from the reservation details panel, which opens when you click on a reservation in the Appointment Book. By default, the primary guest who made the booking holds the full invoice amount. You add other guests and assign how the cost is divided before collecting payment.
To split an invoice:
In the Appointment Book, click the reservation to open the reservation details panel.
Click the Split Invoice icon in the panel.
The primary guest is listed with 100% of the invoice by default. Click Add to include another guest.
Search for the guest by name and specify their share of the amount.
Click Save.
Repeat for any additional guests.
Once the split is saved, a separate POS icon appears next to each paying guest in the panel. Click the POS icon for each guest to open their individual invoice and collect payment.