Enable guest pass
In the Fitness businesses, you can allow guests to share their membership class or visit benefits with other guests through guest passes. The recipient guests can redeem these passes to avail of benefits such as attending a class or visiting the gym.
After you enable these settings, your business can issue guest passes from Zenoti Web (Roster view) and CMA.
Enable guest passes at the organization level
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click the Configurations icon.
Search for and select the Enable Guest Pass setting from the Memberships section.
To specify the maximum number of passes a guest can receive, enter a number in the Lifetime guest pass limit across all memberships and guests column.
Enable this setting.
Click Save.
Enable guest passes for online bookings
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click the Configurations icon and select the Online booking option.
Under the Online booking settings, select the CXV3 option.
Navigate to the General settings, and select the Membership option.
Enable the Enable Guest Pass setting.
Click Save.
Enable guest passes at the membership level
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click the Master data icon and select the Membership option.
On the General tab search for and select the required membership and navigate to the Benefits section.
Enable the Guest Pass setting.
For the Number per period field, specify the number of passes a member can use for every recurring cycle or billing cycle of the membership.
For example, if you enter 5 here and the membership has a monthly billing cycle, a member gets 5 passes every month that they can use to invite friends to classes.
In the Maximum Passes Allowed Across section, configure the lifetime settings for the number of passes you want to allow Per User or All Users.
For example, if you enter 10 guest passes per user, it means the member can invite the same friend a maximum of 10 times across memberships during the lifetime. This condition holds good even when the member gets new passes every month for their recurring memberships.
If you enter 8 guest passes across all users, it means that a guest can receive a maximum of 8 passes from across all members of that business. Businesses may use this setting to limit the same guest from using guest passes all the time.
Click Save.
Enable guest passes for visits
Required roles: Owner or Administrator
Required permissions: None
At the organization level, click the Master data icon and select the Membership option.
On the General tab search for and select the required membership and navigate to the Benefits section.
Enable the Guest Pass for Visits setting.
For the Number per period field, specify the number of passes a member can use for every recurring cycle or billing cycle of the membership.
For example, if you enter 5 here and the membership has a monthly billing cycle, a member gets 5 passes every month that they can use to invite friends to classes.
Specify the duration in which the guest must enter the studio or sign in after the member has logged in.
For example, if you set this duration as 60 minutes, your guest must be accompanied by you within an hour of your log-in time.
In the Maximum Passes Allowed Across section, configure the lifetime settings for the number of passes you want to allow Per User or All Users.
For example, if you enter 10 guest passes per user, it means the member can invite the same friend a maximum of 10 times across memberships during the lifetime. This condition holds good even when the member gets new passes every month for their recurring memberships.
If you enter 8 guest passes across all users, it means that a guest can receive a maximum of 8 passes from across all members of that business. Businesses may use this setting to limit the same guest from using guest passes all the time.
Click Save.