Guest Feedback reports (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
Business owners and center managers can use this report to track the ratings given by guests during a date range. The Feedback v2 Details is a tabular report, whereas the Avg .Feedback v2 and Feedback v2 Summary are graphical reports.
Feedback v2 Details report
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Feedback V2 - Feedback Details report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Column | Description |
|---|---|
Invoice Number | Invoice on which the guest left feedback |
Guest | Guest who left feedback |
Service Date | Date on which the service was perofmed |
Rating | Rating the guest gave based on the five-star rating system; 5 being the best and 1 being the lowest rating |
Guest Comments | Comments left by the guest |
Micro Feedback | Visits aspects on which the guest gave feedback |
Therapists | Provider who attended on the guest |
Services | Services that were booked by the guest |
Category | Category to which the service belong |
Sub Category | Subcategory to which the service belong |
First Visit | Guest visited the center for the first time |
Member | Guest has an active membership |
Source | Channel from where the appointments were booked |
Avg. Feedback v2 report
Business owners can use this report to view a graph of the average rating given by all guests during a date range. A continuous rating trend of 3 and above indicates that the business is doing well and can do better.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Feedback - Avg. Feedback by Day report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
Feedback v2 Summary report
Business owners can use this report to view a graph of guest feedback during a date range. A continuous rating trend of 3 and above indicates that the business is doing well and can do better.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Feedback - Feedback Summary report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.