Set Time to Stop Waitlist Notifications
As an admin, you can use the Send waitlist notifications with a lead time of X mins setting to define a threshold time for sending waitlist notifications to guests. This setting ensures that notifications are only sent within the specified time frame before an appointment slot starts.
Setting a notification cutoff time minimizes last-minute disruptions, ensures timely confirmations, and reduces no-shows. Guests receive notifications with adequate time to respond comfortably, improving scheduling efficiency and resource management.
For example, if this setting is configured to 30 minutes, guests will receive waitlist notifications only up to 30 minutes before the appointment slot.
To enable this setting, follow these steps:
At the center level, click Configuration.
Search for and select Toolbar, from the Personalization section under Appointment and Queue Management.
Enter the time in the field against the Send waitlist notifications with a lead time of X mins setting.
Enter the desired duration in minutes.
Click Save.
To disable the setting, toggle off Send waitlist notifications with a lead time of X mins.
Notification limits per guest
In addition to the lead time setting, the system automatically applies the following per-guest notification limits. These do not require separate configuration:
Minimum gap of T minutes between notifications for the same slot to the same guest.
Maximum of 3 notifications per slot per guest.
Maximum of 20 notifications per guest per day.
These limits apply automatically and do not require separate configuration.
A center-level setting is available to prevent a second notification for the same provider and time slot from being sent to a guest before their first notification has expired. This is intended for centers where internal appointment rescheduling is known to trigger unintended repeat notifications for guests who selected "Any provider." This setting is disabled by default.