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Package Liability report (v1)

Important

This is a legacy report. Businesses that have signed up with Zenoti after April 2022 do not have access to this report.

Package liability for a center is the balance worth of services the center is liable to guests.

Center managers can use this report to view the liability balance after sale, redemption, refund, and expiry of packages across centers in the organization during the date range.

The report is generated based on the package sale date. If the Enable redemptions on Open packages organization-level setting is enabled, you will see the Packages filtered by filter with two options: 

  • Sale Date: Packages that are fully paid and invoices are closed

    Example: A $100 package was sold on January 1, 2023. The package was fully paid on the same day and the invoice was closed. On any day, the center is liable to provide $100 worth of services to the guest.

  • Payment Date: Packages that are partially paid and invoices are either open or closed

    Example: A $100 package was sold on January 1, 2023. The guest made three partial payments but did not redeem any of the services of the package during the three days. The center's liability on each day is as follows,

    Day 1: Guest paid $20; Center's liability is $20

    Day 2: Guest paid $30; Center's liability is $50 ($20+$30), which is the sum of payments made to date

    Day 3: Guest paid $50; Center's liability is $100 ($20+$30+$50, as full payment is recognized

Points to consider
  • If the package is bought in one center and payment is done at another center, this report considers only the balance in the center where the package was sold and not in the center where the payment was made.

  • If the package has initial recognition configured, this report deducts the initial recognition from the amount paid by the guest and then shows only the balance amount.

  • If the open invoice contains a product and a package, Zenoti does not apportion the paid amount to both package and product in this report. First, the payment is given to the product and the remaining amount is taken for the package.

  1. At the organization or center level, click the Reports icon.

  2. On the Reports page, search for and select the Packages Liability report.

  3. If the report has many columns, scroll horizontally to the right or left to view all columns.

  4. To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.

  5. Click Refresh.

Column

Description

Center

Center in which the package was sold

Opening Balance

Balance liability carried forward from the previous accounting period

If Payment Date is the filter

Opening Balance = Amount paid for packages – Redemptions as on the starting date of the date range

Note

Zenoti considers both open and closed invoices in this calculation.

If Sale Date is the filter 

Opening Balance = Price of the package – Value of Initial Recognition as on the starting date of the date range

Note

Zenoti considers only closed invoices in this calculation.

Sales

Total credit amount generated from the sold packages

If Payment Date is the filter

Sales = Sum of payments made for packages during the duration - Amount of total recognition in that period

Note

Zenoti considers both open and closed invoices in this calculation.

If Sale Date is the filter

Sales = Value of packages sold - Value of initial recognition

Note

Zenoti considers only closed invoices in this calculation.

Redemptions

Value of liability redeemed

Note

Redemptions are shown in the center where guests bought the package.

Note

Zenoti considers both open and closed invoices in this calculation.

Expirations

Value of liability expired

The expired value contributes towards revenue.

Note

Zenoti considers both open and closed invoices in this calculation.

Refunded

Value of liability refunded

Closing Balance

Balance amount of packages carried forward to the next accounting period

If Payment Date is the filter

Closing Balance = Opening Balance + Sales – Redemptions + Expirations + Refunds as on the last date of the date range

If Sale Date is the filter

Closing Balance = Opening Balance + Sales – Redemptions + Expirations as on the last date of the date range