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Tips, SSG and cashback

Enable Tips

Enable collecting tips from guests at the POS.

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enable tips under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable collecting tips, turn off this toggle. This can be enabled at the center level as well.

Enter a label for tips

Set a custom label for tips to be displayed at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enter a label for tips under Financials from the POS section.

  3. In the Enter a label for tips field, enter the label you want to display for tips at the POS.

  4. Click Save.

This can be enabled at the center level as well.

Retain Tips amount despite invoice adjustments in the invoice

Enable retaining the tips amount even when adjustments are made to the invoice. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Retain Tips amount despite invoice adjustments in the invoice under Payments and invoices from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable retaining tips amount on invoice adjustments, turn off this toggle.

Allow partial payments with insufficient gift card balance

Enable guests to use their gift card balance for partial payments when the balance is insufficient to cover the full invoice amount. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Allow partial payments with insufficient gift card balance under Payments and invoices from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable partial payments with insufficient gift card balance, turn off this toggle.

Note: It is recommended to also enable Retain Tips amount despite invoice adjustments in the invoice alongside this setting. 

Enable cashback for group invoices

Enable guests in a group invoice to withdraw cash from centers on payments made using offline credit card. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enable cashback for group invoices under Payments and invoices from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable cashback for group invoices, turn off this toggle.

Note: The cashback amount is charged to the guest's credit card, deducted from register cash, and has no impact on the center's financials.

Enter a label for cashback

Set a custom label for cashback to be displayed at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enter a label for cashback under Payments and invoices from the POS section.

  3. In the Enter a label for cashback field, enter the label you want to display for cashback at the POS.

  4. Click Save.

Allow overpaid amount to be recorded as Tips on cash payments

Enable recording overpaid amounts as tips on cash payments. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Allow overpaid amount to be recorded as Tips on cash payments under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable recording overpaid amounts as tips on cash payments, turn off this toggle.

Block collection of Tips using cash as the payment method

Block the collection of tips using cash as the payment method. When enabled, tips can still be collected using other payment types. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Block collection of Tips using cash as the payment method under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To allow collecting tips using cash, turn off this toggle.

Enable splitting tips

Enable splitting tips among employees at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Enable splitting tips under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable splitting tips among employees, turn off this toggle.

Set default state for skip tips prompt to mirroring

Enable the default state of the skip tips prompt to mirror the previous selection made at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Set default state for skip tips prompt to mirroring under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable mirroring for the skip tips prompt default state, turn off this toggle.

Collect Support Staff Gratuity

Enable collecting gratuity for support staff who assist service providers. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Collect Support Staff Gratuity under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable collecting support staff gratuity, turn off this toggle.

Enter a label for Support Staff Gratuity

Set a custom label for support staff gratuity to be displayed at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enter a label for Support Staff Gratuity under Financials from the POS section.

  3. In the Enter a label for Support Staff Gratuity field, enter the label you want to display for support staff gratuity at the POS.

  4. Click Save.

This can be enabled at the center level as well.

Consider discounted price for Support Staff Gratuity

Enable calculating support staff gratuity based on the discounted price of services. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Consider discounted price for Support Staff Gratuity under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable calculating support staff gratuity on discounted price, turn off this toggle.

Define Support Staff Gratuity Component

Define how support staff gratuity is split among components such as therapists and the center. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Define Support Staff Gratuity Component under Financials from the POS section.

  3. Click Add component.

  4. Enter the Component Name and the Percentage for each component.

  5. Select Yes or No under Provider Split to indicate whether the component amount should be split among providers.

  6. Click Save.

When a component is selected to be split between providers, the amount corresponding to that component is split among providers using a weighted ratio of the service price.

Make manager authorization mandatory to adjust Support Staff Gratuity

Enable mandatory manager authorization when adjusting support staff gratuity at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Make manager authorization mandatory to adjust Support Staff Gratuity under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable mandatory manager authorization for adjusting support staff gratuity, turn off this toggle. This can be enabled at the center level as well.

Enable cashback

Enable cashback for guests at the POS. Required roles: Any role with access to the Administrator mode. Required permissions: None

  1. At the organizational level, click the Configurations icon.

  2. Search for and select Enable cashback under Financials from the POS section.

  3. Enable this setting.

  4. Click Save.

To disable cashback, turn off this toggle. This can be enabled at the center level as well.

Configure suggested tips in Point of Sale

You can configure suggested tips field in Point of Sale to make it easier for guests to add tips during checkout. After setting the tips, system calculates and displays the suggested tip amount in Point of Sale. The suggested tip is calculated only on the invoice total for services and disregards any discounts and taxes.

For example, if you set up 20% as the suggested tip, it will calculate and display 20% of the customer's invoice total in the Tip field in Point of Sale.

Required roles: Any role with access to the Administrator mode

Required permissions: None

  1. At the center level, click the Configurations icon.

  2. Search for and select Suggested tips.

  3. Enter the percentage amount.

  4. Click Save.

Retain tips or gratuity amounts on invoices

Retain tips and gratuity amount in Point of Sale even after you have made changes to the invoice, such as, changing the payment method, adding services or other items for sale.

Required roles: Any role with access to the Administrator mode

Required permissions: None

  1. At the organization level, click the Configuration icon.

  2. Search for and select Retain gratuity amount despite invoice adjustments in the invoice from the POS section.

  3. Enable this setting.

  4. Click Save.

If you don't want to retain the tip amount on invoice changes, turn off this toggle.

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