Display Walk-in Appointments in Pink in the Queue View
This article explains how to enable and use the setting that displays walk-in appointments in pink within the Queue view. This allows front-desk staff to easily distinguish walk-ins from call-ahead appointments, even when the Reschedule queue based on resource availability setting is turned off.
Overview
The Queue view can visually distinguish between walk-in and call-ahead appointments only when the Reschedule queue based on resource availability setting is enabled. In such cases, walk-in appointments appear in pink, while call-ahead appointments appear in blue.
The Show walk-in appointments in pink color in the Queue view setting allows centers to view this color distinction even when Reschedule queue based on resource availability is disabled.
This enhancement helps front-desk staff quickly identify guests who are physically present (walk-ins) versus those who are scheduled (call-aheads), improving operational efficiency and reducing booking errors.
Prerequisites
The center must use Queue-based operations.
Admin-level access is required to modify center settings.
Considerations
The Show walk-in appointments in pink color in the Queue view setting is available only for centers that have the Queue view enabled.
When Reschedule queue based on resource availability is enabled, the Queue view already shows walk-ins in pink and call-aheads in blue.
Configure Walk-ins to Display in Pink
At the center level, click Configuration.
Navigate to Appointments and Queue Management > Queue > Display.
Switch on the Show walk-in appointments in pink color in the Queue view toggle.
Click Save.