Release Notes - June 17, 2025

Front Desk Operators/Center Managers

To ensure data security and comply with PCI DSS 4.0, Zenoti now blocks users from entering credit card numbers in the guest notes field. Zenoti can now automatically detect and prevent any credit card number formats—whether entered manually or through data imports—from being saved in guest notes. Zenoti has added smart validations using card pattern checks to stop sensitive card data from being stored.

Business Owners, Guests

Zenoti Webstore now supports deep links for couple services. A deep link is a URL that takes guests directly to a specific service or booking flow—instead of starting from the homepage. When guests click on a deep link for a couple service, the Webstore now opens in Couple Booking mode, capturing information for both guests.

Previously, deep links opened a booking flow that only supported appointments for one guest (self). With this enhancement, guests can now book as self, couple, group, or family, even when using a direct deep link.

Learn more: For more information, refer to the Admin tasks for deep linking article.

Feature Released: May 20, 2025

Administrators, Business Owners

We’re excited to announce the release of Key Insights Analytics—a major enhancement to the HyperConnect module that redefines how businesses identify and act on opportunities for growth. 

Traditionally, uncovering customer behavior required hours of manually reviewing call recordings or combing through fragmented data. Key Insights Analytics delivers real-time, actionable insights from your customer conversations, enabling you to make data-informed decisions that drive revenue and improve service quality.

Learn more: For more information, refer to the Key Insights Anlaytics article.

Feature Released: May 27, 2025

Administrators, Business Owners

The AI-Generated Review Summary in HyperConnect transforms how you engage with customer feedback—making sentiment analysis faster, more intuitive, and deeply actionable. 

Traditionally, sifting through hundreds of reviews to spot trends or pinpoint recurring themes was a time-consuming task. With this new capability, AI does the heavy lifting for you by automatically scanning reviews and generating an interactive word cloud of key terms and topics.

How it Works: 

The word cloud dynamically highlights the most commonly used words and phrases from customer reviews. Each term reflects a recurring sentiment or theme—whether it’s praise for a specific service, concerns about wait times, or frequent mentions of staff performance. With just a click, you can:

Why It Matters: 

Whether you're a frontline manager or part of the corporate team, the AI-generated summary accelerates your ability to identify strengths and areas for improvement. It helps you stay ahead of service issues, recognize staff excellence, and fine-tune customer experience strategies—all in less time.

Learn more: For more information, refer to the AI-Generated Review Summary article.

HyperConnect now includes Phone Tree, an Interactive Voice Response (IVR) feature that helps your business handle incoming calls more efficiently. Phone Tree acts as your always-on virtual assistant, available 24/7 to guide callers and reduce wait times. Instead of putting customers on hold or missing calls, Phone Tree helps callers reach the right person or service quickly using keypad inputs or voice commands. This frees your staff to focus on high-priority conversations.

What can Phone Tree do? 

With Phone Tree, guests can:

Phone Tree helps eliminate long hold times and missed calls by ensuring every caller is promptly welcomed, guided, and supported.  It creates a smooth, efficient experience from the moment the call begins.

Learn more: For more information, refer to the Phone tree article.

Business Owners

To simplify reporting and drive consistency, we are initiating the structured deprecation of V1 reports. Coexistence of V1 and V2 reports has resulted in duplication, inconsistent definitions, and confusion. V2 reports offer advanced flexibility, greater accuracy, and alignment with modern reporting standards.

Effective June 30, 2025, only a limited, approved list of V1 reports will remain active. All other V1 reports will be phased out in accordance with our deprecation timeline.

Next steps

Start using V2 equivalent reports where available. For help with migration or related concerns, contact your Zenoti representative or CSM.

Business Owners, Administrators

We’re excited to unveil Zenoti Labs—a dedicated space within your Zenoti platform where you can discover and explore our Innovation Features designed to elevate your business.

Positioned under Configuration, Zenoti Labs will be available by default to all Business Owners and Admins.

What is Zenoti Labs?

Zenoti Labs showcases early-access Innovation Features—fresh ideas crafted through internal R&D, now ready for you to explore. It’s your opportunity to:

The upcoming Innovation Features, designed to enhance your experience, will be communicated very soon—stay tuned for exciting updates.

Start exploring today. Be a pioneer in shaping tomorrow’s Zenoti platform!

Learn More: For more information, refer to the Zenoti labs configurations article.

Front Desk Operator/Service Provider

If a session timed out during a task such as booking or payment, Zenoti immediately prompted for a PIN. After entering the PIN, users were redirected to the Queue page and any in-progress data was lost. This caused workflow disruptions and forced users to re-enter information from the beginning.

With this update, Zenoti now prompts the PIN only when the user takes an action after the session times out, not immediately.

Key updates:

For more information, refer to the Use PIN mode article.

Business Owners/Center Manager

This feature allows businesses to configure prompts that confirm a guest’s allergy test results before a service begins. It helps ensure services are delivered safely and in compliance with health standards, especially for treatments that may not suit all guests.

Some services, such as facials with active ingredients, may not be suitable for all skin types. With this enhancement, Zenoti prompts guests or front desk staff to confirm relevant health details during booking. This helps reduce service risks, builds guest trust, and improves the overall experience.

How to use:

For more information, refer to the Configure allergy test article.

Front Desk Operator/Service Provider

This enhancement helps front-desk staff assign the right services to the right providers. For business owners or managers it also simplifies annual provider performance reviews. As a front-desk operator, you can now print provider-specific service lists that include pricing and duration details. This saves time for managers during evaluations.

Additionally, you can access internal employee notes, including service preferences and restrictions. This visibility ensures bookings align with each provider’s capabilities and preferences. It reduces errors and enhances the overall guest experience.

How-to use:

For more information, refer to View and print employee details and Create employee articles.

Front Desk Operator/Service Provider

As a front desk operator, you can now view and print up to 1,000 upcoming appointments for a guest. Previously limited to just five appointments and individual printouts, this enhanced functionality streamlines appointment management and improves efficiency.

This feature allows you to:

How-to use:

For more information, refer to the View a guest's appointment history article.

Front Desk Operator/Service Provider

Front desk staff and service providers can now see why an appointment was canceled, missed, or deleted—right from the Appointments tab of a guest’s profile.

This gives context that businesses can use to better understand guest behavior, reduce no-shows, and have more meaningful follow-up or rebooking conversations.

How-to use:

Front Desk Operator/Service Provider

To support businesses that rely on visual room cues during scheduling, Zenoti has added a room color capsule to the redesigned Appointment Book. This capsule appears on the appointment block, making it easier to identify room assignments at a glance. The enhancement helps centers transition smoothly to the new interface without losing key visual indicators.

For more information, refer to the Customize appointment blocks article.

Business Owners/Center Manager

The New Register now prevents tip payouts from exceeding a stylist’s tips earned on the same day. This enhancement helps staff avoid overpayments by automatically checking how much the stylist has already received. It compares the new payout amount with the total tips earned for the day. This reduces errors, simplifies end-of-day operations, and builds trust in how payouts are handled.

In busy salons, multiple team members manage registers and process end-of-day payouts. Emily, a stylist earns $120 in tips during her shift. Midway through the day, a manager processes an $80 tip payout for her. Later, another team member attempts to pay out $60 more, unaware of the earlier transaction. This update blocks such overpayments by validating the cumulative payouts against her actual earned tips. It safeguards businesses from financial errors and promotes operational transparency.

For more information, refer to the New Register Management article.

Administrators/ Business Owners/Center Manager

To prevent unintended double discounts, Zenoti now supports the ability to block certain payment methods when invoice-level discounts are applied. This allows you to prevent the use of gift cards when their price is lower than their value.

Similarly, you can restrict specific custom payment methods such as EMI from being used when a manual discount, campaign, voucher, or coupon is applied. If a discount is applied after selecting a restricted payment method (or vice versa), Zenoti prevents the action and displays an error message.

How-to use:

For more information, refer to the Block discounts for this custom payment and Allow custom payments articles.

Administrators/ Business Owners/Center Manager

To empower businesses to adhere to financial compliance requirements, Zenoti now allows administrators to set a daily cash payment limit. The Limit daily cash payments per guest and invoice setting limits the total cash a guest can pay per invoice and across all invoices on the same day.

Any attempt to exceed the configured limit is automatically blocked. This ensures accurate transaction monitoring and enhances regulatory compliance.

Business scenario:

A guest visits a salon and pays ₹1.5 lakh in cash for a premium service package in the morning. Later that day, the same guest returns to purchase an additional package worth another ₹1.5 lakh.

Since the organization has a daily cash payment limit of ₹2,00,000 lakh enabled, Zenoti automatically flags the second transaction and prevents it from being processed. However, the guest may return the following day to make the purchase. This helps the business stay compliant with regulatory guidelines and avoid exceeding daily cash handling thresholds.

How to use:

For more information, refer to the Limit daily cash payments article.

Administrators/ Business Owners/Center Manager

Previously, when guests exchanged products, regardless of whether the new item was of the same or greater value, Zenoti automatically issued a Prepaid Card (PPC) for the refund value. This led to confusion and incorrect balances, especially when no refund was truly due.

With this enhancement, Zenoti only generates a PPC when there’s an actual refund due that is, when the replacement product costs less than the original item. This ensures more accurate and logical handling of refunds.

Business scenario:

Guest exchanges Product A ($20) for Product B ($25).

The original product is refunded correctly. The guest pays $5 for the price difference. No prepaid card is created.

Guest exchanges Product A ($20) for Product B ($15).

The guest receives a $5 balance via a prepaid card.

Zenoti automatically adds a Custom payment method internally to balance the invoice, ensuring the refund and exchange process remains seamless.

For more information, refer to the Exchange a product article.

Administrators/ Business Owners/Center Manager

Previously, when businesses processed cash transactions across multiple shifts, it was challenging to monitor real-time cash flow, identify discrepancies, and maintain accountability. This often resulted in errors, gaps in recordkeeping, and end-of-day reconciliation issues.

The enhanced Register Management feature solves this by introducing a structured, intuitive workflow that ensures accurate cash handling from start to finish each day.

Key improvements:

For more information, refer to the New Register Management article.

Administrators/ Business Owners/Center Manager

To enhance compliance with financial regulations, Zenoti now prompts for Permanent Account Number (PAN) details while collecting payments for high-value invoices and not just while closing invoices.

What's new:

Previously, PAN details were requested only when invoices were closed. Now, when a guest’s invoice value exceeds the set threshold, Zenoti will:

How-to use:

For more information, refer to the Sales - Accrual report (v2) and Sales-Cash report (v2), articles.

Front Desk Operator/Service Provider

Previously, redeeming deposit-based prepaid cards (PPC) during group appointments required staff to click each invoice, locate the deposit PPC number, manually copy and paste it into the PPC section, and then apply it. This was an error-prone and time-consuming process, especially for businesses handling group bookings frequently.

Zenoti has now simplified this workflow with automatic identification and redemption of deposit-based prepaid cards directly from the group invoice screen.

When a group invoice includes guests who have deposit-based prepaid balances, a pop-up appears automatically, indicating the available prepaid card balance for each guest. Staff can click Redeem to apply the balance with no further manual steps required. This promotes faster checkouts for group appointments.

If multiple guests in the group have prepaid balances:

Business Owners/Center Manager

As a business owner, you can now give your Kiosk a clean, neutral look with the new theme option that uses a flat background without gradients. This update allows businesses to present a more subtle and elegant check-in experience that better aligns with minimalistic or premium brand aesthetics.

Many businesses prefer a simple and refined interface, especially in settings like spas, clinics, or luxury salons. The neutral theme supports this by removing strong colors or gradient backgrounds, helping create a calming and professional first impression at check-in.

For more information, refer to Customize theme for new Kiosk article.

Front Desk Operator/Service Provider/ Guests

Guests can now check out independently at the kiosk without waiting at the front desk. As soon as their main services are completed, they can begin to checkout using their phone number or email ID.

Guests can:

For more information, refer to the Guest check-out in new kiosk article.

Front Desk Operator/Service Provider

Previously, time scaling for add-ons wasn’t supported at check-in using Employee V2. This led to appointment conflicts or incorrect service durations. With this enhancement, Zenoti now adjusts the appointment duration dynamically based on the selected add-ons during Kiosk check-in.

Guests can now choose service add-ons that complement their primary service and tap Confirm Add-ons:

For more information, refer to the Guest check-in using new Kiosk article.

Business Owners, Center Managers

You can now process payroll for multiple centers—including those under different business entities—in one streamlined workflow. No more running payroll center by center. With ZIP, multi-center businesses gain a faster, more accurate, and fully compliant payroll experience.

Key benefits:

How to use

Note: This feature is currently in Beta. To enable it, email payrolloperations@zenoti.com.

For more information, refer to the Run Payroll Using Zenoti Integrated Payroll article.

Administrators, Business Owners

Organizations now have granular control over who can add forms dynamically, what forms can be added, and their availability across centers—enhancing operational precision, reducing form clutter, and enabling center-specific customization.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Set up dynamic forms article.

Administrators, Business Owners, Service Providers

The Forms Review report now offers deeper visibility and improved tracking of form activity, making it easier to monitor compliance and streamline reviews.

You can now identify forms that haven’t been filled ("Not Filled" status), filter by appointment status or job role, and track progress more accurately with enhanced Review Status values—including Flagged for Review and Review Skipped. These additions provide greater transparency into provider behavior and form handling across centers.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Forms Review report article.

Administrators, Business owners

Zenoti’s enhanced employee scheduling makes it easier to manage provider availability with precision. You can assign service providers to specific services, categories, or subcategories during defined time slots across different days. This helps optimize provider utilization and align provider availability with customer demand. 

This feature allows businesses to assign service providers to specific services or categories at set times. For example, Liz can be scheduled to offer Facials from 9 AM to 12 PM and Hair Services from 12:30 PM to 4 PM.

This feature is not enabled by default. Reach out to your CSM or Zenoti representative to enable this feature for your business.

How to Use:

POS, Appointment Book, Booking Wizard, CMA, and Webstore automatically filter providers based on the selected service or category and displays only valid time slots for both single and multi-service bookings. Front desk staff can override the time slot if needed to accommodate other services.

Learn More: For more information, refer to the Configure Employee Availability Using Service-Based Time Slots article,

Administrators, Business owners

Zenoti now supports restricting specific employees or designations from being booked online for certain services. This enhancement brings flexibility in managing provider visibility across online booking platforms like Webstore, CMA, and Smartbot. The enhancement helps ensure compliance with policies, improves staff scheduling accuracy, and enhances guest experience by showing only eligible providers for each service.

How to use:

Once this setting is enabled, complete the provider-specific setup at the center level:

Learn More: For more information, refer to the Configure CMA V3 template: Online Booking article.

Administrators, Business owners

This new feature lets organizations define custom thresholds to categorize check-ins as Early, On Time, or Late helping maintain consistent attendance tracking as per internal policies.

Business Scenario: A salon chain wants to enforce punctuality across locations; by setting attendance thresholds, managers can easily identify and address early, on-time, or late staff check-ins.

The Attendance Details Report now includes two new columns:

These columns appear only when using the View by Date filter.

For example, if the scheduled time is 9:00 AM with a 15-minute threshold:

If no check-in is recorded, the status shows Not Checked-in. If a center hasn’t set threshold rules, it shows Not Configured.

How to use:

Center level configurations:

This feature is not enabled by default. Reach out to your administrator to enable this feature.

Learn More: For more information, refer to the Standardize early and late check-ins using Attendance Threshold Rules article.

Administrators, Business owners

This enhancement introduces a new payroll calculation option that helps businesses fairly compensate employees based on total earnings. In addition to the existing functionality of comparing hourly pay and service commissions, businesses can now also compare hourly pay against the combined total of service and product commissions—ensuring employees are paid the higher of the two.

How to use:

Learn More: For more information, refer to the Configure Payroll Controls article.

Administrators, Business owners

Businesses can define how long a service or add-on takes based on the selected provider’s speed or skill level—offering more accurate appointment durations and better utilization of provider availability. With this update, admins can now manage provider-specific durations for add-ons directly from Zenoti.

Business Scenario: This empowers organizations to customize and fine-tune their appointment durations across all offerings—ensuring optimized booking, reduced wait times, and enhanced operational efficiency.

How to use:

Learn More: For more information, refer to the Configure Provider-Specific Durations for Services and Add-ons article.

Administrators, Center Managers

Zenoti has expanded its Zapier integration by adding six new triggers to help automate room and employee blockout times—covering creation, update, and deletion events. With this update, organizations can automate more aspects of their operations, maintain synchronized schedules across systems, and improve responsiveness to changes.

Previously, Zapier users could only automate workflows using a limited set of triggers, such as employee creation or deletion. This made it challenging for businesses to handle schedule changes efficiently. The newly added triggers enable users to automate actions when blockout times are created, updated, or deleted for both rooms and employees. This supports use cases like calendar syncing, automated notifications, and real-time reporting.

This feature is enabled by default.

Learn More: For more information, refer to the Zapier Integration article.

Administrators, Inventory Managers

With this improvement, users can now choose whether they want to print barcodes for retail quantities, consumable quantities, or both. This flexibility ensures better resource usage and aligns with operational preferences.

The retail consumable option can be availed only from the Purchase Order (PO) screen.  

How to use:

Learn More: For more information, refer to the Print Barcode Labels article.

Administrators, Inventory Managers

This enhancement provides better financial visibility and analytical flexibility in the Inventory Adjustment log. A new Transaction Cost column automatically calculates the cost of each adjustment, while additional fields for Product Category and Product Sub-category enable more precise filtering. Users can now group data by multiple fields such as Adjusted By or Reason, and view footer totals for transaction costs, streamlining inventory reporting and reconciliation.

How to use:

Learn More: For more information, refer to the Adjust Stocks Using Inventory Adjustments article.

Administrators, Guests, Front-Desk Operators

You can now reduce cart abandonment and boost revenue with automated reminders for series packages in the Webstore. When a customer adds a series package to their cart but does not complete the purchase within 60 minutes, Zenoti sends a one-time reminder email nudging them to finish their transaction.

These reminders help recover potentially lost sales and keep customers engaged by offering a seamless way to return to their cart.

How to use:

Learn more: For more information, refer to the Abandoned Cart Checkout Reminder article.

Administrators, Guests

You can now offer your guests a more personalized and intuitive booking experience with the new provider-based booking flow. This flexibility lets you customize the booking journey, starting from center selection, followed by provider, service, and time slot, so guests can book based on which providers they want to see, not just what they want to book.

This is ideal for businesses that emphasize provider choice and want to showcase their team’s specialties. It enhances guest satisfaction and makes booking and promoting Providers (with deeplink for the provider that can be sent via Messages or added to the website) easier.

How to use:

For Webstore:

For CMA:

Learn more: For more information, refer to the Book an appointment using the provider-based booking flow article.

Administrators, Guests, Front-Desk Operators

Businesses can now display bundles in the Quickbook section of both the Customer Mobile App (CMA) and the Webstore. Bundles are pre-packaged combinations of services or products offered at a discounted price. If a guest has previously booked a bundle, it will now appear in their Quickbook suggestions, alongside their regular services. This makes it easier for guests to repeat past bundle bookings with their preferred provider and center, improving convenience and driving repeat sales.

By making these bundles clearly visible, simple to select, and transparently priced, businesses can increase average order values, improve customer engagement, and offer greater convenience during the booking journey.

How to use:

Learn more: For more information, refer to Quickly book appointments in Webstore and Quick Book and Rebook the services in CMA articles.

Administrators, Guests, Front-Desk Operators

We have enhanced the existing family booking capability by allowing organizations to set limits on the number of services that can be booked in one session. Additionally, we've introduced a new setting to disable back-to-back scheduling if it’s not suitable for your business needs.

Note:

How to use:

Learn more: For more information, refer to the Enable family booking article.

Business Owners, Front Desk Operators

You can now play your custom call hold-greetings on physical phone devices, not just web and softphones. This enhancement ensures no matter how your team answers a call, your callers always hear the same personalized message when placed on hold.

Key highlights:

How to use:  

You can enhance the caller experience by uploading a personalized hold message the guest hears while waiting.  Here is how:

Learn more: For more information, refer to the Set Up Call Hold Greeting article.

Business Owners, Front Desk Operators

Zenoti now supports transferring calls to external phone numbers during an ongoing call. This enhancement allows users to seamlessly route active calls to any external number outside their organization, offering greater flexibility and improved customer support and responsiveness.

Learn more: For more information, refer to the Transfer calls article.

Business Owners, Marketing Teams

You can create always-on campaigns that automatically trigger email campaigns to guests who book appointments without selecting any add-on services. This helps you promote relevant optional services after the booking, improve personalization, and reduce dependence on manual upselling by staff.

This feature is not available by default. Reach out to your Zenoti representative to enable this feature.

How to use:

Learn more: For more information, refer to the Create add-on services and Goal-based campaigns articles.

Business Owners, Marketing Teams

You can now create target segments based on the number of available membership service credits guests have. This enables you to proactively reach out to members—via email, SMS, or push notifications—encouraging them to use their credits before they expire. It helps boost appointment bookings, reduce unused credits, and increase member engagement.

This feature is enabled by default.

Learn More: For more information, refer to the Create a target segment article.

Business Owners, Marketing Teams

The Advanced Marketing Campaigns report now includes the organization name, selected attribution window, and selected time period. These additions ensure the exported data reflects the exact context used during dashboard analysis, making reporting more accurate, traceable, and ready for cross-team review.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Advanced marketing dashboard article.

Business Owners, Marketing Teams

The Guest opt-outs report now includes a Campaign Name column for marketing campaigns across SMS, Email, and WhatsApp. This gives you visibility into which campaigns are contributing to guest opt-outs—enabling you to fine-tune content, adjust targeting strategies, and reduce unsubscribe rates more effectively.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Guest opt-outs report article.

Business Owners, Marketing Teams

Rebook reminder campaigns now include a service-level filter to improve precise messaging. You can tailor reminders based on the guest’s last appointment with specific services or service categories, sub-categories, or tags—ensuring reminders are relevant to each service’s typical rebooking frequency. This avoids sending generic rebook messages for services that don’t require follow-ups, increasing campaign effectiveness and guest satisfaction.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Goal-based campaigns article.

Business Owners, Marketing Teams

The custom date range in the Advanced Marketing dashboard has been extended from 1 month to 6 months, allowing you to compare campaign performance and revenue across broader timeframes. This makes it easier to analyze month-over-month or quarter-over-quarter trends and make more strategic marketing decisions.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Advanced marketing dashboard article.

Administrators, Business Owners, Service Providers

Photo Sequences is a powerful feature that enables organizations to define structured, service-specific photo capture workflows using body-outline-based visual guides.

Administrators can create standardized sequences that reduce cognitive load on providers, ensure high-quality documentation, and improve consistency across appointments. By guiding the order and format of photo capture, this enhancement helps providers by streamlining their tasks and minimizing training time.

This feature is not enabled by default. Reach out to your CSM or Zenoti representative to enable this feature for your business.

Learn More: For more information, refer to the Create and Manage Photo Sequences and Capture photos using photo sequences articles.

Administrators, Business Owners, Service Providers

You can now select and delete multiple patient photos at once within the Photo Manager—both in the individual gallery and the global gallery. This significantly improves photo management efficiency while respecting role-based permissions. Deleting a photo from one gallery does not remove it from the other, ensuring you maintain control over how and where photos are stored.

This feature is enabled by default.

How to use:

Learn More: For more information, refer to the Capture and manage treatment photos with Photo Manager article.

Administrators, Front desk operators

Organizations can now control whether custom packages can be purchased using gift cards, a capability that is currently available only for series packages. This enhancement streamlines setup by automatically applying the correct default based on whether the package is created from a template or from scratch.

Business use case:

Some organizations may want to prevent specific packages from being purchased using gift cards.

How to use:

The behavior of the gift card setting depends on how the package is created. When a package is created from a template, the gift card setting automatically follows the configuration defined in the template, requiring and no manual adjustments are necessary. However, if the package is created without using a template, the setting defaults to allowing the purchase of packages using gift cards. In such cases, this setting can be manually disabled if needed.

Learn More: For more information, refer to the Create a package article

Administrators, Managers

Organizations can now restrict the use of custom payment methods by item type using the new Restrict custom payment for setting under the custom payments master. This setting controls whether a custom payment method can be used for day, custom, or series packages and can be automatically enforced during invoicing to align with business policies. If a restricted method is applied to a disallowed item, the system blocks the action and shows an error, ensuring accurate billing and consistent rule enforcement.

How to use:

This feature is available by default.

Learn More: For more information, refer to the Block custom payments for selected package types article.

Administrators, Business Owners, Service Providers

This enhancement enables businesses to limit the number of membership service credits a guest can transfer in a year. The transfer limit is reset individually for each credit based on the date of transfer. The service credit becomes eligible for transfer again exactly one year after its transfer date.

Membership service credits are often shared with friends or family, but without limits, this can lead to excessive transfers and reduced service revenue. By setting a transfer limit, businesses can enforce consistent usage policies across all centers. Staff with the required permission can override the credit transfer limit for exceptions.

How to Use:

Learn more: For more information, refer to the Configure limit on service credit transfers article.

Business Owners/Center Manager

Zenoti has improved how commissions are calculated when guests use loyalty points. These updates ensure consistent, accurate values across your reports.

This enhancement is dependent on the Calculate commission on point redemption amount as free service revenue setting, available under organization settings for Loyalty Points.

When this setting is enabled, the following report columns are calculated as follows:

For more information, refer to the Salon Summary report (v2) and Master center metrics report articles.

Business Owners/Center Manager

We have introduced the Sales - Realtime Recommendations report to help businesses understand how effective their point-of-sale (POS) recommendations are.

This report offers detailed insights into which services, products, and packages recommended by your staff and the POS are actually being purchased. It enables staff and management to track recommendation performance in real time and take action based on item-level insights, that is, detailed analytics about each individual service, product, or package recommended and whether it was purchased.

Key updates:

How-to use:

For more information, refer to the real-time recommendations report article.

Business Owners/Center Manager

Businesses rely heavily on the Pivot Tool to analyze performance across multiple centers. However, the taxable redemption and non-taxable redemption values were previously not available as default totals, limiting visibility into how much revenue was redeemed under each type.

With this enhancement, Zenoti has improved redemption visibility by introducing footer totals for these two columns. These totals now appear by default in pivot tables that include these columns, making them readily available for analysis. This means you can instantly track and compare taxable vs. non-taxable redemption amounts without extra steps or calculations.

This enhancement is available in the Sales Accrual report and is retained when the report is exported or downloaded.

Business Owners/Center Manager

The Zenoti Driven Growth (previously Growth Features) dashboard has been enhanced to give businesses deeper insights into how Zenoti features are driving value. Features are sorted by impact to surface the most valuable metrics first and each feature now includes contextual help links for better understanding. This helps you prioritize areas of growth based on revenue, bookings, or operational time saved.

Additionally, two new metrics have been introduced to expand visibility into specific growth drivers:

This feature is enabled by default.

Learn More: For more information, refer to the Access the Zenoti Driven Growth dashboard article.

Business Owners/Center Manager

Front desk staff and service providers often collaborate in upselling retail products. Previously, splitting commissions meant manual edits and a higher risk of errors. With this enhancement, Zenoti introduces automated, equal commission splits for product sales involving multiple employees, ensuring fair distribution, reducing manual edits, and saving time at checkout.

Business scenario: When a service provider recommends a product and the front desk staff assists with the sale, both will automatically receive equal commission for the upsell.

How to use:

Zenoti automatically splits the commission equally (50-50). You may still manually adjust the values.

Learn More: For more information, refer to the Take a Payment in ZMA v2 and Take a Payment on Zenoti Mobile v2 (on phones) articles.

Business Owners/Center Manager

We have enhanced MyZen’s calendar to support long-term scheduling and improve provider efficiency. Providers can now view and manage appointments beyond 2 months in the past and future, enabling better planning and flexibility. Additionally, appointments on non-working days are clearly displayed, helping prevent double bookings and missed sessions.

This update is especially beneficial for centers that schedule far in advance or occasionally accommodate clients outside standard working hours.

Business Scenario: This enhancement empowers providers with comprehensive visibility and planning flexibility, supporting appointments scheduled years in advance. By displaying all booked slots—including those on non-working days—MyZen helps ensure providers stay informed, avoid scheduling conflicts, and deliver a seamless client experience.

How to use:

Learn more: For more information, refer to the View appointments for the day article.

Administrators, Center Managers

To ensure a consistent user experience across platforms, this update introduces alignment between the new appointment book design on the web and the Zenoti Mobile App (ZMA) for iPads, tablets, and phones. Centers can now manage alignment between the platforms during the beta rollout.   

For centers already using the Redesigned Appointment Book on the web, the mobile app will automatically adopt this new design once the app is updated, ensuring seamless alignment across devices. Centers still have the flexibility to manage this experience using the provided toggle.

How to use:

Learn More: For more information, refer to the Redesigned Appointment Book on ZMA v2 article.

Administrators, Center Managers

Managers and business owners often need a quick, consolidated view of how their centers or zones are performing. Previously available only on the web, the Business Snapshot feature is now accessible on Zenoti Mobile App (ZMA) for both phones and tablets. This ensures decision-makers can track key metrics in real time—anytime, anywhere—without navigating multiple systems or dashboards.

How to use:

Learn More: For more information, refer to the Business Snapshot article.

Business Owners/Center Manager

Zenoti has resolved a discrepancy in tax values that caused sync issues with QuickBooks Online. Users previously experienced errors where the tax in Zenoti differed by a small amount (e.g., $0.01) from the value in QBO. This triggered overpayments when pushing payments to QBO, creating reconciliation challenges for finance teams.

A multi-location spa chain using Zenoti noticed discrepancies during monthly reconciliation. For example, an invoice showed a tax amount of $1,190.65 in Zenoti, but QBO reflected $1,190.64 due to tax recalculation rounding. This $0.01 difference prevented payment sync and delayed closing books. With the latest update, Zenoti ensures tax consistency, eliminating manual corrections and accelerating month-end processes.

For more information, refer to the Set up and authorize QuickBooks Desktop accounting article.

Business Owners/Center Managers

Financial reports in Zenoti are now easier to use, giving finance teams faster access to key data and tools to monitor and resolve failed transactions. The updates also improve data consistency with external accounting software, making it easier to manage discrepancies accurately and proactively.

Key updates:

To improve visibility and reduce errors during financial reviews, the following reports will now highlight any account or item that has been deleted in your connected accounting software:

These visual highlights make it easier for users to spot discrepancies, investigate issues faster, and ensure that financial data remains accurate and aligned across systems.

For more information, refer to the Integration sync status report.