Stripe BNPL Dispute Handling in Zenoti (Affirm)
This article explains how Affirm disputes processed through Stripe are handled within Zenoti.
When an Affirm dispute is raised, Stripe sends dispute events to Zenoti. Zenoti creates and manages the dispute record, tracks deadlines, and supports evidence submission and outcome handling.
Dispute creation
When an Affirm dispute is raised, Zenoti creates a dispute record and displays it with the following attributes:
Dispute Type: Chargeback
Status: Needs response → Under review → Won / Lost
Respond-by Date: Provided by Stripe
Evidence Submission
Automatic evidence generation is not supported.
Evidence must be manually uploaded in PDF format.
Only one round of evidence submission is allowed.
Auto-submission disclaimer text is hidden.
To respond to the dispute, upload your supporting documents in PDF format. Only one round of evidence can be submitted, so ensure all required documents are included.
Money movement
Stripe debits the disputed amount as soon as the dispute is created.
If the dispute is won, Stripe credits the amount back.
Zenoti follows the same behavior.
Outcomes
Won: Dispute resolved in favor of the merchant and funds are credited back.
Lost: Dispute resolved against the merchant.
Term | Description |
Chargeback | Formal dispute raised by Stripe |
Respond-by Date | Deadline to submit evidence |
Won | Dispute resolved in favor of the merchant |
Lost | Dispute resolved against the merchant |