Enforce OTP for your organization
Set up One-Time Password (OTP) to authenticate the package, membership, campaign, or loyalty point redemptions. By enforcing OTP, you avoid misuse of the benefits by another person than your guest. You must enforce the OTP authorization at the organization level. After the OTP is enabled at the organization level, centers must enable the OTP at the center level.
You can send an OTP through email, text, or both. When your guest redeems packages, membership, campaign, or loyalty points, an OTP is sent to the guest for confirmation. The front desk asks the guest for the OTP at the time of redemption.
OTP through SMS
At the organization level, click the Configuration icon.
Search for and select Enforce one-time-password (OTP) for redemptions - SMS from the Basic invoice actions section.
Enable the setting.
Enter the OTP expiry time in minutes.
Select the preferred mode that must be defaulted in the POS.
Click Save.
OTP through Email
At the organization level, click the Configuration icon.
Search for and select Enforce one-time-password (OTP) for redemptions - Email from the Basic invoice actions section.
Enable the setting.
Enter the OTP expiry time in minutes.
In the Preferred Mode drop-down list, select SMS, Email, or Both. The option you select here is available as default mode of receiving an OTP. For example, if you select SMS as preferred mode, by default OTP is sent through text messaging to your guest.
Click Save.
Impacts and considerations
Frontdesk can change the default mode of receiving the OTP on POS at any time.