Include optional guest information for group bookings
Managing group bookings can be challenging for front desk employees, particularly when it comes to collecting personal details for each guest during appointment booking. During the appointment booking process, they often only have the host's information. The front-desk staff may not have the personal details of the host's guests.
To streamline this process, you can make guest details optional for all guests in group bookings, while ensuring that details for the primary guest remain mandatory.
At the center level, click the Configuration icon.
Search for and select Optional guest information for group bookings.
Enable the setting.
To make the guest details mandatory, disable the setting.
Click Save.
When this setting is enabled, each time a new guest is added to a group booking, their details will be automatically populated as Additional Guest. Front-desk staff will have the flexibility to replace these additional guest details with actual guest information, either by selecting from existing guests or adding new details by clicking the guest dropdown menu.
When guest's details have been changed from a additional entry to real information, front-desk staff will not be able to revert to Additional Guest selection.
The front desk can enter guest information as soon as it becomes available or at check-in.