FAQ and troubleshooting ZMA v2

Cash Total: Tap to view the breakup of the total cash collected.a) If you track Tips and SSG (Support Staff Gratuity) amounts to show up in the Close Payments screen, then the cash total includes Tips and SSG amounts paid in cash. That is:Cash Total = [Cash collected + {Tips (collected in cash only) + SSG (collected in cash only)} + Cash added - Cash paid out - Cash transferred - To petty cash - Cashback (if any)]b) If you do not track Tips and SSG (Support Staff Gratuity) amounts, these amounts do not show up in the Close Payments screen. That is, the cash total excludes Tips and SSG amounts paid in cash. That is:Cash Total = [Cash collected + Cash added - Cash paid out - Cash transferred - To petty cash - Cashback (if any)]

a) Opening Balance: The day’s opening cash balance in the register is automatically calculated and displayed - this is the closing balance from the previous register closure.

b) Cash collected: The sum of all invoice amounts collected in cash excluding tips and SSG amounts paid by modes other than cash.

c) Cash added: Cash added to register after register closure.

d) Cash paid out: Cash paid out to employees.

e) Cash transferred: Cash transferred from this register to another register.

f) To petty cash: Cash converted from business cash to petty cash.

g) Cashback: Cash given as cashback for CC payments using 'Cashback' field in POS.

Credit Card (CC): Tap to view the summary of credit card payments received and the payment currencies (if the center has enabled taking payment in multiple currencies in POS). This is the sum of all invoice amounts collected by card payments including tips and SSG.

Check: Tap to view a summary of check payments received. This is the sum of all invoice amounts collected by check payments and includes tips and SSG amounts.

a) Amount: Sum of all invoice amounts collected by check excluding tips, and SSG.

b) Tips: Display total tips collected by check between previous register closure and the current one.

c) SSG: Display total SSG collected by check between

previous register closure and the current one.

Custom payments: Tap to view the payment summary with the agent name, the quantity of payments processed by the agent, tip amount, and the total amount collected.

a) Tips: View the total amount collected for tips.

b) SSG: View the total SSG collected.

c) Total: Shows the total amount collected - that is, the sum of all the items above.

Opening Balance: The day’s opening cash balance in the register is automatically calculated and displayed - this is the closing balance from the previous register closure.

Cash in Register: Automatically calculated as Opening Balance plus Cash Total (from the Expected Amounts section). If the value varies with the actual amount in the register, overwrite this value with the amount present in the register.

Cash Adjustments: This field is initially empty, but if the amount entered in the Cash in Register field is less than the expected cash total, then Zenoti calculates the difference and shows it here. In the Add Comments field, enter an explanation for the adjustment.

CC in Register: It is the total amount collected by credit card receipts; the balance is automatically calculated. Overwrite it with the actual value of credit card receipts if it is different.

CC Adjustments: Enter any credit card adjustment value. In the Add Comments field, enter an explanation for the adjustment.

Custom Payment Adjustments: Enter the adjustment value in Actual. Zenoti shows the value adjusted for the payment mode. In the Add Comments field, enter the explanation for the adjustment.

Cash Deposit: This is the amount you deposit in the bank at the end of the day.

Bank Name: Enter the name of the bank where the amount is deposited.

Closing Balance: Closing Balance = (Cash in Register - Cash Deposit) - it is automatically calculated. It reflects how much cash remains in the register after the bank deposit and shows as the Opening Balance for the next day. This same value is sent in the end-of-day SMS to the owner, administrator, manager, and any employee whose record is configured to receive this SMS.