Macros in the Appointment rescheduled notification
What is the notification type?
Transactional
What does the appointment rescheduled notification do?
Informs guests that an appointment has been rescheduled.
When is the appointment rescheduled notification sent?
Sent after an appointment is rescheduled in appointment book.
What communication methods can you configure for the appointment rescheduled notification?
You can configure an email and a text template.
The table below describes the macros available in the appointment rescheduled notification. Use these macros to customize or personalize the notification. For example, the [CenterName] macro gets replaced with the actual center’s name.
Macro | Description |
---|---|
[TreatmentList] | List of services scheduled for the appointment. |
[ServiceTherapistList] | List of therapists scheduled to perform the services in the appointment; also shows the service name. |
[ServiceTherapistTimeList] | Scheduled time for the service and the service name; includes the therapist’s name. |
[CenterPhone] | The primary phone number of the center where the appointment was booked (corresponds to the Phone 1 field in the center settings). |
[CenterPhone2] | The secondary phone number of the center where the appointment was booked (corresponds to the Phone 2 field in the center settings). |
[CenterAddlData1] | Additional center information provided in the Additional Text field in the guest's base center Settings > Invoice > Receipts. |
[CenterState] | The state in which the center is located. Taken from the State field on the General settings page at the center level. |
[CenterName] | The name of the center given during the creation of the center. Taken from the Center name field at the center level General settings page. |
[AppDate] | Date of the appopintment. |
[Duration] | Duration of the appointment. |
[ConfirmLink] | Link the guest has to click to confirmation of the appointment. |
[FirstName] | Guest's first name. |
[StartTime] | Start time of the appointment. |
[CenterAddress] | The complete address of the center (corresponds to the Address 1 and Address 2 fields in the center settings). |
[OrgName] | Name of the business where the appointment was booked. |
[AppCost] | Sum of all costs in the appointment (services, products). |
[Visits] | Number of past visits of the guest. |
[DownloadLink] | Link to download the Customer Mobile Application (if enabled by the organization) via Play Store or App Store. |
[CenterZip] | Zipcode of the center where the appointment was booked. |
[CenterCity] | The city in which the center is located. Taken from the City field on the General settings page at the center level. |
[LastName] | Guest's last name. |
[CenterCountry] | The country in which the center is located. Taken from the Country field on the General settings page at the center level. |
[DayOfAppointment] | Day on which the appointment is scheduled. |
[EndTime] | End time of the appointment. |
[Name] | Guest's first and last name. |
[InvoiceComments] | Any notes or information about the invoice that you want to share with your guests. |
[ConfirmText] | Link the guest has to click to confirmation of the appointment. |
[CenterE-mail] | Email address of the guest's base center. |
[MailUnsubscribeLink] | Link to unsubscribe from transactional emails. Once unsubscribed, no transaction-related email will be sent (including appointment-related emails). |
[GuestDataLink] | Link to the guest data form that your guests can use to specify their personal information. |
[FirstServiceFormLink] | Link to all service data forms related to all services in an appointment group. This macro triggers a single link using which the guest can access all forms. |
[ServiceDataLink] | Link to the service data form (v1, v2, or v3) that your guests can use to specify any additional data related to a service. For example, to effectively administer a hair spa service, you may need to know the guest’s hair type, or for a customized facial, you would want to know and store the guest’s skin type. NoteStarting June 17, 2025, the [ServiceCustomDataLinks] macro is no longer supported in notifications. If your business uses the [ServiceCustomDataLinks] macro, it will return the same output as [ServiceDataLink]. |
[OrigStartTime] | The start time of the appointment originally scheduled(before reschedule). |
[GoogleCalendarLink] | Google Calendar Link that the guest receives in the Appointment Reminder notification. Guests click this link to open the Google Calendar and then click Save to save the appointment to their calendar. |
[GCalStartTime] | Start time of the appointment on the Google Calendar. |
[GCalEndTime] | End time of the appointment on the Google Calendar. |
[EmailVirtualAppointmentLink] | Email links for virtual appointments configured manually. |
[SMSVirtualAppointmentLink] | Message/text links for virtual appointments configured manually |
[TimeZoneCenter] | Time zone of the center where the appointment was booked. |
[GuestReferralCode] | Guest code of referrer. |
[ServiceNameVideoLinkList] | Link to start Zoom call. |
[PrecareInstructions] | Preconfigured pre-care instructions that are associated with the service. Enable pre and post-care instructions at the Organization level to access this macro for email/text notifications. |
[PostcareInstructions] | Preconfigured post-care instructions that are associated with the service. Enable pre and post-care instructions at the Organization level to access this macro for email/text notifications. |
[GeneralInstructions] | Preconfigured general instructions associated with the service. |