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Guest visits

Total number of unique guest per day added up for all the days within a date range. This includes all types of items and only if the invoice is closed.

Example

The number of invoices with the sale date in the selected time period. Multiple invoices on the same day by the same guest are considered as one visit. A visit can be for any item type. Refunds, recurring invoices, automatic payments, freeze fees, etc. are not considered as a visit.

  • Guest visits Center A multiple times on 1/10: 1 visit

  • Guest visits Center A, and Center B on 1/10: 1 visit in Center A, 1 visit in Center B

  • Guest visits Center A on 1/10 and 1/11: 2 visits

Validate in Zenoti

  • To reconcile the numbers, start with Invoice Count minus Refund Quantity, and then subtract the following:

    1. Same-day repeat invoices. When a guest has more than one invoice on the same day at the same center, ezPulse considers it as one visit. Subtract the number of duplicate same-day invoices per guest.

    2. Invoices for cancelled appointments. Invoices generated against appointments with the status Cancelled are not considered as a visit in ezPulse, but are included in the Business KPI Invoice Count. Subtract the count of such invoices for the period.

    3. Invoices for No-Show appointments. Invoices generated against appointments with the status No-Show are also not considered as a visit in ezPulse. Subtract the count of such invoices for the period.

    4. Refund invoices. Invoices that are refunds are not considered as a visit in ezPulse, but are always included in the Business KPI Invoice Count. Subtract the count of such refund invoices for the period

    To get to the KPI report:

    • At the organization or center level, click the Reports icon.

    • On the Reports page, search for and select the Business KPI report.

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