SmartBot – AI-Powered Automation for Guest Engagement
SmartBot is Zenoti’s AI chatbot engine that helps automate customer interactions across your website and mobile platforms. From bookings and FAQs to deposits and reminders, SmartBot simplifies guest communication while reducing operational workload.
Get started with your SmartBot: Overview of SmartBot setup and capabilities.
How to use SmartBot inbox: Manage guest chats handled by the bot or staff.
How to use SmartBot web bot settings: Customize the bot’s behavior on your website.
How to use SmartBot analytics dashboard: Monitor usage metrics and performance.
How to edit prompts in SmartBot: Modify conversation flows using editable prompts.
How to create, edit, and publish FAQs in SmartBot: Add FAQs in SmartBot to automatically answer guest queries.
Collect deposit for services on SmartBot: Enable deposit collection during booking.
How does SmartBot agent handover via ezConnect feature work: Pass chats from bot to staff seamlessly.
SmartBot: How to set up Call Center Number Support on SmartBot: Configure voice support channels.
How does SmartBot support prerequisite bookings: Use SmartBot to handle service dependencies.
How does the Quickbook feature work: Let returning guests quickly rebook their previous appointments.
SMS Bot: How SMS Bot works: Understand how SMS-only bots function.
Multiple services booking in SmartBot via Webstore redirection: Book more than one service via bot.
Introducing manage upcoming appointments option on SmartBot: Let guests manage appointments via the bot.
SmartBot self-serve admin console: Overview: Use the admin console to control SmartBot behavior.
Recover guests through Abandoned booking alert: Follow up on incomplete bookings automatically.