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Register notification content on DLT (India)

Disclaimer

Please note that Zenoti cannot register templates on your behalf. We request you to complete this process. If your business does not register with DLT, Zenoti is not liable to any loss in message credits due to the bounce-back of unregistered notification.

The Telecom Regulatory Authority of India (TRAI) has mandated that effective 1st April 2021, any business communication that goes to customers is DLT registered. The communication can be a campaign, a transactional message, a promotional message, or even an OTP. This is to avoid spam and fraudulent messages from unknown sources.

  1. At the organization level, click the Configurations icon.

  2. Search for and select Brand Name from the Business Details section.

  3. In the Brand Name box, enter a name for your business that will be recognized as your company name when sending messages.

    Important

    Make a note of the brand name as you will be registering your business with the same name on DLT.

  4. Click Save.

Step 1: Register your business as an entity with DL

a. Go to the portal of your communication operator. For example, PingConnect (Videocon), VIL Power (Idea/Vodafone), TrueConnect (Reliance/Jio).

b. Enter the brand name as the header registration name that you have provided in Zenoti.

c. Enter the other mandatory details and upload the documents required for KYC.

Upon approval, you will get a 6-digit Header ID from TRAI and this is applicable for any communication operator in India.

Which documents do I need for KYC?

  • Proof of authorized signatory

  • Self-certification by authorized signatory required on letterhead with name, designation, and seal

  • Proof of Identity

  • POA: Proof of Address

  • Consent letter from the parent entity

  • PAN Number

  • GST Number

  • Aadhaar Number of authorized signatory

JIO _ Template Guidelines.pdf

VILPower_ Template Guidelines.pptx

Step 2: Share details with Zenoti

After your business is registered on the DLT portal, share the following details with Zenoti:

  • Sender ID

  • Header ID

    Messages are classified into Promotional, Transactional, Service Explicit, and Service Implicit. Entities need to register all their headers on the platform. Every header gets a unique Header ID that is shared across other DLT platforms seamlessly.

  • Header Registration Name

    The brand name that you've added in Zenoti.

Step 3: Register any outgoing content on DLT and Zenoti

-In Zenoti, content that goes out to your guests can either follow a template or a default non-customizable template from Zenoti-----

a. For notification with templates

Gather all message templates and upload them under the respective categories: Transactional, Service Implicit, Service Explicit, and Promotional.

Helpful links for content registration

b. For notifications without templates

1. Download the Notifications_without templates.xlsx file.

2. Copy and paste the content of the notification that you want to register in the DLT portal.

c. After registering the templates on DLT, email Zenoti Support an Excel file with the following details to get approval for the message to be delivered to your guests:

  • Template ID

  • Template content

    Macros in Zenoti are variables in DLT. The format to add a variable in DLT is {#var#}. For every macro that you have added to the Zenoti template, you must replace it with a variable in the DLT portal.

    For example, the content in the Appointment Confirmation notification after DLT registration will be as follows,

    "Thank you for shopping with us. Your order {#var#} for a total of {#var#} is confirmed The expected delivery is {#var#}."

  • Name of the Template in Zenoti

    For example, Thank you, Appointment Confirmation, and Appointment Reminder.

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