Tap the appointment from the Appointments tab. Alternatively, open the invoice from the POS tab.
Add more items as required.
Tap Take Payment.
Tap Take Payment and select the payment mode.
Tap Close Invoice.
Tap the POS tab.
Tap the Closed tab.
To select the invoice, scroll down to the invoice or enter the invoice number or the guest name.
To open the receipt, tap the invoice. Tap Refund.
Select the item and enter the amount you want to refund for the guest. Tap Save.
Tap to select the item you want to refund. Tap Proceed.
Choose one or more payment methods for the refund. Tap Refund.
If you are using a gift card or a credit card as the payment type for a guest, you can only refund the amount directly to the card that was used to pay for the service.
For integrated credit processing, you need not enter the card details, since Zenoti automatically refunds the amount to the card from which the amount was received.
If the payment was made through a debit card, you will receive an alert to swipe the debit card, after which, Zenoti completes the refund process.