Troubleshoot employee login errors

1. On the Zenoti web app login page, or on the SSO page, click the Forgot Password? link.

2. Enter your email address and click Send Reset Instructions.

3. Click the link you get in your mail to reset your password.

4. Enter your New Password and then re-enter it in Confirm Password.

5. Click Submit.

1. Click Forgot Password? and follow the instructions on the screen.

   You will receive an email to reset your password.

2. From the email, click the password reset link, and on the SSO page, set a new password.

3. After the new password is set, navigate back to the app and log in with the new password.

1. At the center level, click the Employee icon.

2. Click Employees, and select the employee with biometric device issues.

3. Search for and enable the Waive biometric check in.

4. Click Save.

1. At the center level, click the Employee icon and navigate to Employees > Employees.

2. Search for an employee record using their first name, last name, phone number, email, employee code, tag, username, or nickname.

3. Click the name of the employee.

4. Click Unlock.

5. Click OK.

Update employee password

1. At the center level, click the Employee icon and navigate to Employees > Employees.

2. Search for an employee record using their first name, last name, phone number, email, employee code, tag, username, or nickname.

3. Click the name of the employee.

4. Click Update Password.

5. Set a secure password for the employee.

6. Click Save.

Find a new employee's username and password: Troubleshooting steps for managers or administrators

1. At the center level, click the Employee icon and navigate to Employees > Employees.

2. Search for an employee record using their first name, last name, phone number, email, employee code, tag, username, or nickname.

3. Click the name of the employee.

4. In the General tab, go to Login info and locate Username.

5. To update a password, on the right, click Update Password.

6. Click Save.

1. At the center level, click the Employee icon.

2. Navigate to Employees > Employees.

3. Click the name of the employee for whom you want to generate the PIN.

4. Click Generate and Email PIN.

   Note

   If employees have trouble logging in, it is a best practice for them to check their email and use the PIN in the latest email to log back into Zenoti.

1. At the center level, click the Employee icon and navigate to Employees>Employees.

2. Click the employee's first name.

3. Click the General tab.

4. Locate Passcode field, below the Email ID field.

5. Enter the desired passcode between 4 to 8 characters. The passcode can be alphanumeric or numeric and should be unique for every employee across your organization.

6. Click Save.

   The Passcode for the employee is saved and they can use this passcode to start the services for your guests in the Queue and also authorize transactions in the POS (Point of Sale).

1. At the organization level, click the Configurations icon.

2. Search for and select the Country restrictions setting from the Security section.

3. Turn on Enable country restrictions.

4. Select the countries from where you want to allow users to access the Zenoti web application.

5. Click Save.

1. At the organization level, click the Configurations icon.

2. Search for and select Logout inactive users after.

3. From the dropdown list, select the time in X minutes or hours after which you want to log out the inactive users.

4. Click Save.

1. At the organization level, click the Configurations icon.

2. Search for and select Lock employee account and exit PIN mode after a specified number of failed login attempts.

3. Enable the setting.

4. In the Lock account and exit PIN mode after how many failed login attempts? box, enter the number of failed attempts after which the account will automatically get locked.

5. Click Save.