Skip to main content

Configure Guest Tags

This article provides information on how to create and manage guest tags in HyperConnect.

Guest tags allow you to classify and group guests based on specific attributes or categories. For example, you can tag guests as "High Priority" if they require urgent attention or special handling. Using tags helps you efficiently organize and prioritize your interactions and communications with guests.

Hyperconnect_config_11.png

Why Use Guest Tags?

Guest tags offer several benefits:

  • Efficient Organization: Quickly identify and group guests based on predefined categories.

  • Prioritization: Highlight critical guests who require special attention.

  • Enhanced Communication: Tailor your interactions based on guest tags.

Example:

  • A Center-level tag like "VIP Guest" ensures special services for frequent visitors at a single center.

  • An Organization-level tag such as "Marketing Prospect" applies across all centers for a broader marketing campaign.

Create a Guest Tag

  1. Launch HyperConnect.

  2. Click the Settings icon.

  3. Navigate to the Guest tags tab.

  4. Click +Add new.

  5. Enter the name and description of the guest tag.

  6. Choose the scope of the tag

    • Center: Makes the tag available at a specific center.

    • Organization: Makes the tag available across all centers.

  7. Click Save.

Manage Existing Guest Tag:

You can manage guest tags to ensure they stay relevant:

  • Edit a tag: Click the pencil icon beside the tag name to modify its details.

  • Delete a tag: Click the delete icon next to the tag name.

  • Update tag availability: Toggle off the corresponding switch to remove a tag's availability for a center or organization.

Note

You cannot change a tag's scope from Center to Organization or vice versa. To use a different scope, create a new tag.

In this section: