Macros in the Issue Create notification
What is the notification type of the issue create notification?
Transactional
What does the issue create notification do?
Sends a notification to the assigned employee when a new issue is created. Alerts employees about issues assigned to them.
When is the Issue create notification sent?
Sent when a new issue is created and assigned to an employee.
What communication methods can you configure for the Issue create notification?
You can configure an email and a text template.
The table below describes the macros available in the Issue create notification. Use these macros to customize or personalize the Issue create notification. For example, the [CenterName] macro gets replaced with the actual center’s name.
Macro | Description |
|---|---|
[OrgName] | Name of the organization. |
[CenterName] | Name of the center in which the issue was created. |
[FirstName] | First name of the employee who raised the issue. |
[LastName] | Last name of the employee who raised the issue. |
[CenterPhone] | Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center settings). |
[CenterPhone2] | Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center settings). |
[IssueName] | Title of the issue that summarizes what issue is. |
[IssueDesc] | Description of the issue. |
[IssueType] | Type of the issue. |
[CenterE-mail] | Email address of the guest's base center. |
[MailUnsubscribeLink] | Link to unsubscribe from transactional emails. Once guests unsubscribe, they will not receive any transaction related email, including appointment related emails. |
[IssuePriority] | Priority of the issue - High, Medium, or Low. |
[IssueGuestName] | Name of the guest who raised the issue. |
[IssueDate] | Date on which issue was created in the system. The date is in the format set at the organization level. |