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Performance by Hour v2 report

Disclaimer

This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.

The Performance by Hour report helps queue-based businesses understand the hourly performance of their centers on selected days of the week. From this report, businesses can view the metrics shown in the table below. To view this report, the Enable Admin Queue setting must be turned on.

  1. Click the Reports icon.

  2. On the Reports page, search for and select the Performance by Hour report.

  3. Select centers, date range, day of the week, and metrics.

  4. Click Refresh.

Metric

Description

Example

Scheduled

The total number of services, including completed, cancelled, no-shows, and walkouts, booked in a given hour.

Note

This number is calculated based on appointments booked only through queue.

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Serviced guests

The total number of guests served in a given hour.

Note

This number is calculated based on appointments booked only through queue.

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Online Check-In

The total number of guests checked in online in a given hour.

Note

This number is calculated based on appointments booked only through queue.

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In-store Check-In

The total number of guests checked in at the center in a given hour.

Note

This number is calculated based on appointments booked only through queue.

--

Walkouts

The total number of guests marked as Left, No-Show, Cancel, Cancel Feel, or No-Show Fee in a given hour.

Note

This number is calculated based on appointments booked only through queue.

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Average Service Time (min)

The average duration of all services performed in a given hour.

Note

This number is calculated based on appointments booked only through queue.

Service 1 is done from 9 AM to 10:30 AM, Service 2 is done from 9 AM to 9:30 AM, and Service 3 is done from 10 AM to 12 PM.

Then the average service time:

between 9 AM and 10 AM = (60 min + 30 min)/2 = 45 mins

between 10 AM and 11 AM = (30 min + 60 min)/2 = 45 mins

between 11 AM and 12 AM = 60 min/1 = 60 mins

Average Wait Time (min)

The average initial wait time for services booked in a given hour. Initial wait time is the wait time shown at the time of a guest’s check-in.

Note

This number is calculated based on appointments booked only through queue.

Guest 1 checks in at 8:15 AM for a service, and the initial wait time is 15 mins.

Guest 2 checks in at 8:30 AM, and the initial wait time is 45 mins.

Then, the average wait time between 8 AM and 9 AM = (15 + 45)/2 = 30 mins. 

Peak Wait Time (min)

The longest wait time for a guest in a given hour.

Note

This number is calculated based on appointments booked only through queue.

Guest 1 checks in at 8:15 AM, and the initial wait time is 15 mins.

Guest 2 checks in at 8:30 AM, the initial wait time is 45 mins.

Then, the peak wait time is 45 mins.

Wait Time # (over 15 mins)

The total number of instances in a given hour where the initial wait time is more than 15 min.

Note

This number is calculated based on appointments booked only through queue.

--

Wait Time # (over 30 mins)

The total number of instances in a given hour where the initial wait time is more than 30 minutes.

Note

This number is calculated based on appointments booked only through queue.

--

Floor Hours

The total floor hours of clocked-in employees in a given hour.

Floor hours = (Total floor minutes of clocked-in employees)/60

Note

This number is calculated based on appointments booked only through queue.

Stylist A clocks in from 9 AM to 9:45 AM and from 10:15 AM to 12 PM.

Stylist B clocks in from 9 AM to 9:30 AM and from 10 AM to 11 AM.

Then the total floor minutes between 9 AM and 10 AM = 45 mins of Stylist A + 30 mins of Stylist B

= 75 mins

The total floor hours = 75/60 = 1.25

Time Spent on Servicing Guests(%)

The percentage of total time spent by all employees serving guests in a floor hour.

Note

This number is calculated based on appointments booked only through queue.

Between 9 AM and 10 AM, Stylist 1 spends 50 mins serving guests, and Stylist 2 spends 30 mins serving guests.

Total floor hours = 60 + 60 = 120 min

Then the time spent on serving guests % = (50 + 30)/ 120 X 100 = 66.6%

Guests Serviced/Floor Hour

The average number of guests served by all employees for a floor hour.

Note

This number is calculated based on appointments booked only through queue.

Between 9 AM and 10 AM, Stylist 1 served two guests for 60 mins, Stylist 2 served two guests for 60 mins and Stylist 3 served one guest for 30 mins.

The total floor hours = (60 + 60 + 30)/60 = 2.5

Guests serviced/Floor Hour = (2+2+1)/2.5 = 2

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