Tips on Stripe Terminals
This article covers how to enable and configure tip collection on Stripe payment terminals, and what the experience looks like for your guests.
Overview
With Tips on Stripe Terminals, guests get the flexibility to choose and pay a tip directly from the terminal at the time of checkout. Center owners and managers can offer predefined tip amounts for guests to choose from.
Prerequisites
Before you can enable tip collection on terminals, make sure the following is in place:
Organization-level tipping is enabled. Tip-on-terminal can be enabled only when organization-level tipping is enabled. If it is not enabled, the Tip on Terminal checkbox will be disabled and greyed out, with a message: "To enable tip collection from terminal, please enable tip collection at org. level first."
Setting up Tip collection on terminals
Users can enable or disable tip collection from the terminal, provided organization-level tip collection is enabled.
The default behavior is to keep this setting disabled. When you enable it, you will see default values applied automatically (Percentage-based tips at 10%, 15%, and 20%).
Once tip collection on terminal is enabled, you can choose from three tip suggestion schemes:
Percentage-Based - Suggest tip amounts as a percentage of the invoice total. Default values are 10%, 15%, and 20%.
Absolute Amounts - Suggest fixed tip amounts in your local currency.
Smart Tip - A smart tip suggestion scheme.
Each scheme includes an explanation with examples so you can understand how it works before selecting it.
Users will seeappropriate textfor tips set at the organization level, andappropriate currencieswherever applicable.
Tips are calculated on the total discounted invoice amount only, excluding tax, membership points, and similar charges.
Guest experience at Checkout
If the front desk has not entered any tip amount on the invoice, the guest will see tip suggestions on the terminal. The guest can:
Choose from suggested options - The guest sees all suggested tip amounts as configured by center managers/owners and can select any of these. The total amount is calculated based on the selected tip and the total invoice amount.
Enter a custom amount - The guest can enter a custom tip amount apart from the suggested options.
Skip the tip - The guest can skip the tip altogether.
See the total and tippable amount - The guest can see the total and tippable amount on the terminal.
Edit the tip - Once a tip is selected or entered, the guest is shown the total amount payable. At this step, they have theoptionto edit the tip. If they choose to edit, they are redirected to thepreviousstep to choose from predefined suggested tips or enter a custom amount.
If the front desk enters any tip amount in the invoice, guests will see no tip suggestion on the terminal. They will directly see the total amount including the tip on the terminal.
Supported terminals
This feature is available on the following Stripe terminal devices:
Device | Notes |
WisePOSE | Supported for tip collection. |
Wisepad3 | To be certified for countries including the UK. |
The architecture is designed to be scalable — it should be easy to add new devices as and when Stripe launches them.
Regional availability
This feature is supported in all regions where the supported Stripe devices are available. Users will see appropriate currencies wherever applicable.
Frequently asked questions (FAQs)
Q. What happens if a guest skips the tip?
A. Guests have the option to skip the tip altogether.
Q. Does the tip include tax in the calculation?
A. No. The tip is calculated on the total discounted invoice amount only, excluding tax, membership points, and similar charges.
Q. Can guests enter a custom tip amount?
A. Yes. In addition to the suggested options, guests can enter a custom tip amount on the terminal.
Q. Why is the Tip on Terminal option greyed out?
A. This means organization-level tipping is not enabled. Enable tipping at the org level first, then return to enable tip collection from the terminal.
Q. Can the guest edit the tip after selecting one?
A. Yes. After selecting or entering a tip, the guest is shown the total amount payable and has the option to edit the tip, which redirects them to the previous step.
Term | Definition |
|---|---|
Tip on Terminal | A feature that allows guests to select or enter a tip amount directly on the Stripe payment terminal during checkout. |
Tippable Amount | The total discounted invoice amount on which the tip is calculated, excluding tax, membership points, and similar charges. |
Percentage-Based Tips | A tip suggestion scheme where options are shown as a percentage of the tippable amount (default: 10%, 15%, 20%). |
Absolute Amounts | A tip suggestion scheme where options are shown as fixed amounts in the local currency. |
Smart Tip | One of the three available tip suggestion schemes. |
Organization-Level Tipping | A prerequisite setting that must be enabled at the org level before tip collection on terminals can be activated. |