Appointment Details report (v1)
Important
This is a legacy report. Businesses that have signed up with Zenoti after April 2022 do not have access to this report.
Center managers can use this report to:
View all the appointments made at their centers.
Track start and end time for appointments and treatments to know the service provider's performance.
Track recovery time needed by service providers in between services.
View guests who visited the center for the first time.
View all the appointments marked as surprise visits at their centers.
View and track all the rebookings made at their centers.
At the center level, click the Reports icon.
On the Reports page, search for and select the Appointment Details report.
Select the desired filters.
Click Refresh.
Note
To view the Service and Finish segments separately in the report, select the Show Service Segments checkbox and click Refresh.
Column | Description |
|---|---|
Invoice No. | Number generated by Zenoti when the appointment was booked |
Guest Code | Unique code that identifies the guest |
Guest | Guest who booked the appointment NoteFor surprise visits, this is the recipient guest name. |
Gender | Guest's gender on the appointment |
Guest's email address | |
Mobile Phone | Guest's mobile number NoteYou will see this column only if the Show guest mobile number in reports setting is enabled at the organization level. |
Service | Service that was booked If the service has segments, you've selected the Show Service Segmentscheckbox while generating the report, then you will see the details of service and finish segments separately. |
Add-On | Service has an add-on |
Booked On | Date and time when the appointment was booked |
Start Time | Date and start time of the service as per the booking |
End Time | Date and end time of the service duration |
Service Time (in minutes) | Service duration configured for the service If the service has segments, you've selected the Show Service Segments checkbox while generating the report, then you will see the details of service and finish segments separately. |
Recovery Time (in minutes) | Duration required by the provider to set things in order after completing the service and be ready for the next service |
Actual Time (in minutes) | Actual time taken by the provider to perform the service, including the recovery time If the service has segments, you've selected the Show Service Segments checkbox while generating the report, then you will see the details of service and finish segments separately. |
Checkin Time | Date and time when the guest checked-in for the service |
Therapist Code | Unique code that identifies the service provider who performed the service |
Therapist | Service provider who performed the service |
Request Type | Name or gender of the service provider requested by the guest |
Service Category | Category to which the service belongs |
Service Subcategory | Subcategory to which the service belongs |
Day Package | Day or promo package redeemed for the service |
Room | Room in which the service was performed |
Room Category | Category to which the room belongs |
Equipment | Equipment used for the service |
Status | Status of the appointment |
Rebooked | Appointment was a rebooked appointment |
Rebooking Source | Appointment was the source for rebooking an appointment for a future date |
Booking Source | Source from where the appointment was booked |
Appointment Category | Category to which the appointment belongs |
Business Unit | Business unit to which the service belongs |
Center | Center in which the service was booked |
Appointment Notes | Helpful notes for the service providers that the front-desk staff entered while creating the appointment |
Booked by | Employee who booked or created the appointment |
Modified by | Employee who last modified the appointment |
Modified On | Ddate and time when the appointment was last modified |
Before Appointment | Medium through which the guest was reminded about the appointment |
After Appointment | Medium through which the feedback or thank you message was sent to the guest |
Reason | Reason that was selected by the front-desk staff when deleting, canceling, or marking the appointment as a no-show |
Actual Start Time | Date and time when the appointment was last marked as Start from the context menu |
Actual End Time | Date and time when the appointment was last marked as Complete from the context menu |
First Visit | Guest's visit was the first visit to the cente |
Surprise Visit | Guest's visit was a surprise visit |