Manage cross-center payments
Cross-center redemptions happen when a guest purchases a membership plan at center X and redeems the benefit in center Y. In this case, center X is liable to pay center Y, as the services were rendered there, but the membership amount was paid to center X.
Important
You must talk to a person from Zenoti support to enable cross-center collection.
Set up the cross-center settlement account
At the organization level, click the Configuration icon.
Search for Business payments and under Payments, select Business payments.
Under Business payments, select Set up.
For Cross Center Collections, click View/Edit Setup.
You can either add a new bank account or use an existing one.
In the Security Verification section, enter the verification code sent to your registered email ID.
To link centers for redemption, click Continue.
Select the centers you want to link for the redemption and click Continue.
Note: Employees with the Manage Business Payments role permission will receive an email with the subject line Cross center settlements are ready for processing when the cross-center redemptions are ready for processing.
Process cross-center settlement transactions
After you set up your cross-center settlement account and onboard all your centers, you can start remitting or collecting payments with other centers.
At the organization level, click the Configuration icon.
Search for Business payments and under Payments, select Business payments.
Under Business payments, select Cross center payments.
Note
The primary center is where the guest purchases the benefit (membership, gift card, or prepaid card) from.
Navigate to Payments > Cross-center Payments.
Select the centers for which you want to process the settlements.
In the Action column, select Approve.
Click Submit.
The transactions are submitted for processing and will be reflected in the center’s account within 3 to 5 business days. You will receive email notifications when Automated Clearing House (ACH) transactions are initiated for any of the business payments.
Important
Zenoti will not allow you to submit the settlement transactions if:
The center from which you are collecting the cross-center settlement did not set up an account.
Previously initiated transactions are pending or reversed.
The amount for the centers is not approved.
Cross-center transaction history
The cross-center settlement report lists all the transactions under process, settled, or reversed. The franchisee (corporates) can use this report to re-initiate failed transactions and check transaction status. The franchisees (associated centers) can use this report to view the settlement amount that is either remitted or received.
At the organization level, click the Configuration icon.
Search for Business payments and under Payments, select Business payments.
Under Business payments, select Cross center payments.
To view the Cross Center Settlement Transaction History report, on the Cross center payments page, click Reports.
Criteria | Options | Description |
|---|---|---|
Center Search | NA | Let's you search for a center to view its transaction history. |
Status | All Processing Settled Reversed | Lists all the statuses of the cross-center settlement transactions:
|
Transaction Date | Let's you view the calendar and select a date range appropriately. |
Column | Description |
|---|---|
Center Name | The name of the center from which you are collecting the settlement. |
Status | The status of the transaction.
|
Transaction Period | The period when the transaction occurred. |
Date | The date when the transaction occurred. |
Total | The total amount of cross-center settlement. |
Fee | The fees charged by the primary center. |
Net | The net value of the transaction. Net = Total + Fee |
Action | The action that you must take on pending and failed transactions. Note: Action is only for corporates, not for centers. |
Cross-Center Settlement report (v2)
Disclaimer
This article is only for the latest version of Zenoti Reports. Do not compare the data in this version with the data in the previous version.
Business owners can use this report to view the details of the amount that their center must collect from other centers or pay to other centers as a result of the redemption of liabilities: packages, prepaid cards, and gift cards.
Receivables (Amount to collect): The total amount your center should collect from other centers.
Example: A guest purchased a $500 gift card from center B and redeemed it on a service worth $200 at center A (current center), then the current center must collect $200 from center B.
Payables (Amount to pay): The total amount your center should pay to other centers.
Example: A guest purchased a $200 gift card from center A (current center) and redeems it on a service worth $100 at center B, then the current center must pay $100 to center B.
At the organization or center level, click the Reports icon.
On the Reports page, search for and select the Business Payments: Cross Center Settlement report.
If the report has many columns, scroll horizontally to the right or left to view all columns.
To view specific data on the report, select the desired filters. For more information, refer to report features on Zenoti.
Click Refresh.
If you generate the report for over a year, click the Email button.
You can generate the report using the following filter:
Filter | Description |
|---|---|
Zone/Location group | Allows you to search for both zones and location groups if location groups are configured for at least one zone. Location groups will only be shown if the Enable Location groups setting is enabled. If the Zone/Location group filter is not visible, it means it is not enabled for your account. Reach out to a person at Zenoti to enable this feature. |
Column | Description |
Center Name | Center in which the transaction was performed |
Package (Receivable) | Total amount this center must collect from other centers for providing benefits against packages that were sold in other centers |
Package (Payable) | Total amount this center must pay to other centers for providing benefits against packages that were sold in this center |
Membership (Receivable) | Total amount this center must collect from other centers for providing benefits against memberships that were sold in other centers |
Membership (Payable) | Total amount this center must pay to other centers for providing benefits against memberships that were sold in this center |
Gift Card (Receivable) | Total amount this center must collect from other centers for providing benefits against gift cards that were sold in other centers |
Gift Card (Payable) | Total amount this center must pay to other centers for providing benefits against gift cards that were sold in this center |
Prepaid Card (Receivable) | Total amount this center must collect from other centers for providing benefits against prepaid cards that were sold in other centers |
Prepaid Card (Payable) | Total amount this center must pay to other centers for providing benefits against prepaid cards that were sold in this center |
Loyalty Points (Receivable) | Total amount this center must pay to other centers for providing benefits against loyalty points that were redeemed at this center |
Loyalty Points (Payable) | Total amount this center must pay to other centers for providing benefits against loyalty points that were accrued at this center |