Macros in the appointment cancellation notification
What is the notification type?
Transactional
What does the appointment cancellation notification do?
Informs guests that an appointment has been canceled.
When is the appointment cancellation notification sent?
Sent when appointment status is changed to Cancel.
What communication methods can you configure for the appointment cancellation notification?
You can configure an email and a text template.
Use these macros to customize or personalize the appointment cancellation notification. For example, the [CenterName] macro gets replaced with the actual center’s name.
[TreatmentList] List of services scheduled for the appointment.
[ServiceTherapistList] List of therapists who were scheduled to perform the services in the appointment; also shows the service name.
[ServiceTherapistTimeList] Scheduled time for the service and the service name; includes the therapist’s name.
[CenterPhone] Primary phone number of the guest's base center (corresponds to the Phone 1 field in the center’s settings).
[CenterPhone2] Secondary phone number provided for the guest's base center (corresponds to the Phone 2 field in the center’s settings).
[CenterAddlData1] Additional information about the center, provided in the Additional Text field in the guest's base center (Settings>Invoice& Receipts).
[CenterState] State where the guest’s base center is located.
[CenterName] Name of the guest’s base center.
[AppDate] Date on which the appointment was scheduled.
[Duration] Duration of the appointment.
[FirstName] First name of the guest.
[StartTime] Time when the appointment was scheduled to start.
Note
When you add this macro, the time zone is also appended to the time as per center time zone.
[CenterAddress] Complete address of the guest's base center (corresponds to the Address 1 and Address 2 fields in the center’s settings).
[OrgName] Name of the organization.
[Visits] Number of times the guest has visited the base center.
[DownloadLink] Link to download the Customer Mobile Application (if enabled by the organization).
[CenterZip] Zip code/postal of the center’s location.
[CenterCity] City where the guest’s base center is located.
[LastName] Last name of guest.
[CenterCountry] Country where the guest's base center is located.
[DayofAppointment] Day on which the appointment was scheduled.
[EndTime] Time when the appointment was scheduled to end.
Note
When you add this macro, the time zone is also appended to the time as per center time zone.
[Name] First name followed by the last name of the guest.
[InvoiceComments] Any notes or information about the invoice that you want to share with your guests.
[CenterE-mail] Email address of the guest's base center.
[MailUnsubscribeLink] Link to unsubscribe and stop receiving marketing and campaign emails.