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Multi-mid transfers report

Multiple merchant accounts or multiple merchant IDs (multi-MID) let you divide an invoice amount and credit it to different accounts.

For example, suppose you have both full-time therapists and contractors. In that case, multi-mid can seamlessly split payments between the contractor and the business when renting unused chairs or booths to external service providers.

To track and compare payments for services provided by business-employed service providers versus self-employed service providers, use the following reports.

Multi-mid: Payout transfers report

Business owners, center managers, and authorized employees can use this report to view payouts for services provided by both business-owned and self-employed service providers who rent chairs or booths from the business.

Role permissions to access this report
  1. At the organization level, click the Configuration icon.

  2. Search for and select Security roles from under Security.

  3. Select an employee role and click the Permissions tab.

  4. Expand Reports (v2) and from Zenoti payments, select Multi-Mid transfers report.

  5. Click Save.

To access the Multi-mid: Payout transfers report

To access the Multi-mid: Payout transfers report

  1. Click the Reports icon.

  2. In the search box, enter Multi-mid: Payout transfers report.

    Alternatively, click the Zenoti payments category and select the report from the list.

  3. Select the desired filters.

  4. Click Refresh.

The table below lists the filters you can apply on the Multi-mid: Payout transfers report to adjust the data you want to see.

Filter

Description

Dates

Date ranges of the transactions.

Centers

Centers where the transactions were done.

Receiver

List of the self-employed service providers who have delivered services in the selected date range.

The table below lists the columns you can see on the Multi-mid: Payout transfers report.

Column

Description

Center name

The center where the service was delivered.

Employee code

The unique Employee code defined or generated in the employee profile under the Personal info section.

Receiver name

Name of the center or the self-employed service provider.

Receiver type

If a business-employed provider delivers the service, the amount goes to the center's account, shown as 'Center'.

If a self-employed provider (a provider who has rented a chair or booth) delivers the service, the amount goes to their account, shown with their name.

Stripe account ID

Receiver's stripe account ID. The receiver can be the center or the self-employed service provider.

Amount

The amount deposited in the receiver's account. This amount is derived after deductions from donations and/or fees. This is not the absolute total value of the services or products.

To get more details on the amount breakdown, click the amount in this column.

When you click the amount in this column, a detailed drill-down report will open in a separate tab with the following details:

  • Invoice number: Invoice on which the payment was made.

  • Tips: Tip amount for the service. This is a label, you might see different terms here according to your labels.

  • Support staff gratuity: Support staff gratuity is a form of service charge or tip. This is the amount you collect from guests for your service providers.

  • Donation: Any voluntary donations the guests might have signed up for.

  • Gross amount: The absolute value of the invoice. The total amount of services and products on the invoice.

  • Fee: The fee that Zenoti charges to facilitate the transaction.

  • Net amount: The amount that is deposited into the service provider's account after deductions from tips, support staff gratuity, donations, and fees.

Date of transactions

The date on which a guest pays for the service.

Expected transfer date

The date on which the amount is set to be transferred from the center's account to the receiver's account.

Actual transfer date

The date on which the amount transfer is initiated.

Expected deposit date

The date on which the amount is set to be deposited into the receiver's account.

Status of transfer

A transaction can be in of the following statuses:

  • Success: The amount has been transferred to the receiver's account.

  • Pending: The transaction was initiated but the amount has not been deposited to the receiver's account. This can happen if the service provider has not been onboarded to Stripe.

  • Failed: A transaction can be marked 'Failed' due to issues such as bank servers, network connectivity, authentication, or account linking.

Reason for failure

If the transfer fails, the reason for failure is specified in this column.

Multi-mid: Self-employed transfers report

Service providers who have rented out a chair or booth from a business can use this report to track the payments for the services they delivered.

Role permissions to access this report
  1. At the organization level, click the Configuration icon.

  2. Search for and select Security roles from under Security.

  3. Select an employee role and click the Permissions tab.

  4. Expand Reports (v2) and from Zenoti payments, select Multi-Mid transfers report for self.

  5. Click Save.

To access the Multi-mid: Self-employed transfers report

  1. Click the Reports icon.

  2. In the search box, enter Multi-mid: Self-employed transfers report.

    Alternatively, click the Zenoti payments category and select the report from the list.

  3. Select the desired filters.

  4. Click Refresh.

The table below lists the filters you can apply on the Multi-mid: Self-employed transfers report to adjust the data you want to see.

Filter

Description

Dates

Date ranges of the transactions.

Centers

Centers where the transactions were done.

The table below lists the columns you can see on the Multi-mid: Self-employed transfers report

Column

Description

Center name

The center where the service was delivered.

Stripe account ID

Receiver's stripe account id. The receiver can be the center or the self-employed service provider.

Amount

The amount deposited in the receiver's account. This amount is derived after deductions from donations and/or fees. This is not the absolute value of the service.

To get more details on the amount breakdown, click the amount in this column.

When you click the amount in this column, you will get to see the following details:

  • Invoice number: Invoice on which the payment was made

  • Tips: Tip amount for the service. This is a label, you might see different terms here according to your labels.

  • Support staff gratuity: Support staff gratuity is a form of service charge or tip. This is the amount you collect from guests for your service providers.

  • Donation: Any voluntary donations the guests might have signed up for.

  • Gross amount: The absolute value of the invoice. The total amount of services and products on the invoice.

  • Fee: The fee that Zenoti charges to facilitate the transaction.

  • Net amount: The amount that is deposited into the service provider's account after deductions from tips, support staff gratuity, donations, and fees.

Date of transactions

The date on which a guest pays for the service.

Expected transfer date

The date on which the amount is set to be transferred from the center's account to the receiver's account.

Actual transfer date

The date on which the amount transfer is initiated.

Expected deposit date

The date on which the amount is set to be deposited into the receiver's account.

Status of transfer

A transaction can be in of the following statuses:

  • Success: The amount has been transferred to the receiver's account.

  • Pending: The transaction was initiated but the amount has not been deposited to the receiver's account. This can happen if the service provider has not been onboarded to Stripe.

  • Failed: A transaction can be marked 'Failed' due to issues such as bank servers, network connectivity, authentication, or account linking.

Reason for failure

If the transfer fails, the reason for failure is specified in this column.