Start your day
Log in
Tip
Enter your organization’s Zenoti URL.
For example, spabliss.zenoti.com
In the Username field, enter your employee username.
In the Password field, enter the password for your account.
Click Login.
Log in using PIN received on email
If you handle front desk operations in a busy location, it is possible that the front desk is handled by many staff members to ensure smooth business operations. You and others running the front desk may have to frequently log in and log off.
To make login quicker, you can use a PIN number to login rather than your username and password.
Important
A PIN is valid until a new PIN is generated (irrespective of where it is generated from and by whom). As a best practice, if employees have trouble logging in, they must check their email and use the PIN in the latest email to log back into Zenoti.
The employee can use this PIN to log back into Zenoti if they are logged out.
Prerequisite
Employee must select PIN Mode in Preferences. This is mandatory.
To log back into Zenoti using PIN
Note
You will see the PIN log in screen and not the regular Zenoti log in screen.
Select your name from the list of employees you see on the PIN log in screen.
Enter the PIN you received via mail under Enter PIN for (name).
Click Submit.
You will be logged into Zenoti.
Note
As an employee, you can generate and email PINs for yourself from your Preferences by clicking Generate and Email PIN. This way, you don’t have to rely on your manager to generate a PIN for you when you forget your PIN or if you have deleted the last email with a valid PIN. To get to the Preferences therefore, you must log in using your regular username and password.
Note
If you enter the PIN in one tab, other tabs do not automatically reflect the authentication. To proceed, refresh the page or re-enter the PIN. This behavior is standard across browsers.
Use PIN mode
When a session times out, Zenoti prompts for a PIN only when the user takes an action, rather than immediately. This prevents loss of in-progress data and ensures a smoother workflow.
PIN Mode is available on the Appointment/Queue page, guest profile, booking wizard, Point of Sale (POS), and group invoices.
To enter PIN mode, follow these steps:
Navigate to the redesigned appointment book.
Click the user icon at the top-right corner of the screen.
Click PIN Mode.
After entering PIN Mode, if your session times out, you will be prompted to enter your PIN to continue.
Select the user and enter your PIN.
Click Login.
Impacts and considerations
If the same user re-authenticates, their session is restored. If a different user logs in, the system refreshes the page to protect data integrity.
View Appointments of the day
On the redesigned Appointment Book, click Today.
View the appointments.
Change the appointment statuses as required.
Add a block-out time
Tip
If you have the necessary permission, you can add a block-out time to inform your business that you’ll be away for a while.
To add block-out time in the redesigned Appointment book, follow these steps:
Against a provider, right-click a time slot.
From the context menu, select Block Out Time.
Select the desired block-out time type.
The block-out time you created shows up for the provider.
Increase or decrease the block-out time by stretching or compressing the block using the mouse.
Alternate method for adding a block-out time
Click and drag the mouse across a time period.
Select block-out time type, start time, duration, and notes.
Click Save.