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Fix Zenoti University Access Issues

This article explains how to troubleshoot problems accessing Zenoti University—including the site not loading, login errors, or not seeing where to launch it. You will find quick fixes, deeper checks, and what to do if the issue persists.

Overview

Zenoti University is your learning portal for product training and certifications. When the portal fails to load or accept your login, the cause is usually a cached session, an unstable network, or using the wrong entry point. The steps below walk you through fast resets and the correct way to launch Zenoti University from your Zenoti profile.

Key terms

  • Zenoti University (ZU): Zenoti’s learning portal that opens in a new browser tab from your Zenoti profile.

  • Cache/Cookies: Temporary browser files that can cause stale sessions or loading issues when corrupted.

  • Entry point: The approved way to open Zenoti University, i.e., from your profile menu inside the Zenoti app.

Prerequisites

  • Access to your Zenoti account (username and password)

  • A modern web browser (Chrome recommended)

  • Reliable internet connection

  • Ability to restart your device and close/reopen your browser

Limitations

If Zenoti University is not enabled on your user profile or your role lacks permission, you may not see the Zenoti University option under your profile menu. You will need an admin or Zenoti Support to enable it.

Instructions

  1. Log out and clear your browser cache

    1. Log out of your Zenoti account.

    2. In Chrome, click on the three dots on the top-right corner.

    3. Navigate to More tools and then to Clear browsing data.

    4. Set Time range to All time.

    5. Check Cookies and other site data and Cached images and files.

    6. Click Clear data, fully close the browser, then reopen it.

      Note

      Repeat on any other browser you may have used to open Zenoti University.

  2. Resetyour device and check connectivity

    1. Restart your computer.

    2. Verify you have a stable internet connection. (Try loading a few non-Zenoti sites.)

    3. You can try opening Zenoti University on another device just to verify.

      Note

      If it works on mobile, email the Zenoti University link to yourself and test again on your computer after the reset.

  3. Verify username and password (Use the correct entry point)

    If you see invalid username or password when going straight to Zenoti University:

    1. First, log in to Zenoti as usual.

    2. Click your profile initials (top-right of the Zenoti app).

    3. Select Zenoti University.

      • The portal should open automatically in a new browser tab using your current Zenoti session.

  4. Confirm Zenoti University is visible in your profile

    1. If Zenoti University does not appear in your profile menu, or clicking it shows an error:

      • Capture a screenshot of what you see.

      • Contact your Zenoti admin to confirm that Zenoti University is enabled for your user/role.

      • If enabled but still failing, proceed to Contact Support (below).

  5. If issues persist

    1. Re-run Step 1 (cache clear) and Step 2 (device/network).

    2. Try a different browser (Chrome → Edge/Firefox/Safari).

    3. Disable conflicting extensions temporarily (ad-blockers, script blockers).

    4. Contact Zenoti Support with:

      • Your org name and email/username

      • Exact time of the error and error text

      • Steps you tried, screenshots, and your browser + version

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