Configure alert sounds for Visit notifications
The Visits page supports configurable alert sounds for check-in notifications. Businesses can assign a Standard or Urgent sound to each red severity alert. This helps front desk staff identify and respond to critical check-in situations without relying on screen visibility alone.
Alert sounds are configurable at the organization level, with the option to override settings at the center level. For more information on check-in alerts, refer to the Alerts on the Visits Page article.
Alert sound options
Two alert sound options are available for red severity alerts.
Sound | Description |
|---|---|
Standard | The default sound for red severity alerts. Plays when a member checks in and a red alert is triggered. |
Urgent | A more distinct, high-priority sound for critical red severity alerts, such as outstanding balances or inactive memberships. This option is not available for yellow or green severity alerts. |
Note
Alert sounds apply to red severity alerts only. Yellow and green severity alerts display N/A in the Alert Sound column.
How alert sound precedence works
When a member's check-in triggers multiple alerts at the same time, Zenoti plays only one sound. The Urgent sound always takes precedence over the Standard sound. Only one sound plays per check-in, regardless of the number of alerts triggered.
Examples:
A member checks in with an outstanding balance (Urgent) and no profile picture (Standard). The Urgent sound plays.
A member checks in with two Standard alerts. The Standard sound plays once.
A member checks in with no alerts. The standard successful check-in sound plays.
Configure alert sounds
Alert sounds are configured from the check-in alert settings at the organization or center level.
Configure at the organization level
At the organization level, navigate to Configurations > Fitness.
Under the Essentials section, turn on the Allow editing of alert labels and configurations toggle.
Click Customize Visits page alerts.
The alert configuration table opens.
In the Alert Sound column, select Standard or Urgent for each red severity alert.
Click Save.
Override at the center level
Centers can override the organization-level alert sound configuration with their own settings.
At the center view and navigate to Configurations > Fitness.
Under the Essentials section, turn on the Allow editing of alert labels and configurations toggle.
Click Customize Visits page alerts.
In the Alert Sound column, select the preferred sound for each red severity alert.
Click Save.
You can preview any alert sound before saving your configuration. The selected sound plays once. Adjust your selection as needed before saving.
Alert sound behavior at check-in
The table below describes the sound that plays under each check-in scenario when alert sounds are enabled.
Scenario | Sound played |
|---|---|
Member checks in with no alerts. | Standard successful check-in sound. |
Member checks in, and a Standard alert is triggered. | Standard alert sound. |
Member checks in, and an Urgent alert is triggered. | Urgent alert sound. |
Member checks in, and both Standard and Urgent alerts are triggered. | Urgent alert sound. The Urgent sound always takes precedence. |
Note
Alert sounds play only if the check-in sound feature is enabled for your organization.