Realtime Recos
Tip
Realtime Recos provide timely and relevant suggestions to your guests, enhancing their booking experience and ensuring they are aware of all the great products and packages your business offers. When guests are booking an appointment at the front desk, this feature:
Automatically recommends related product add-ons and packages based on the services being booked, helping guests discover the full range of offerings available.
Is only available for POS (in-store) bookings, ensuring that your front desk staff can focus on providing excellent guest service without the need to memorize and suggest additional products.
Example
Your guest Emily has just finished her service and heads up to the front desk to check out. The FDO proceeds to take payment. When the POS opens, a pop-up appears recommending products based on the services Emily received. |  |
The FDO can view the details about each recommended product or package:
They can choose to add recommended products to the invoice, update quantities if needed, or scan a product barcode if the guest chooses a product that is not on the recommendation list. After the product or package is added, the FDO proceeds to add the product to the invoice and takes the payment. |  |
Why use this feature?
Maximize your revenue by upselling and cross-selling related products or packages during a single visit.
FDO can quickly suggest products or packages during check-in and check-out, thereby increasing your average ticket price.
Tip
The Zenoti Realtime Recos recommendation engine is available only in-store POS.
How to set up this feature?
Impacts and considerations
For webstore, service recommendations are available using the SmartKart feature.
How can I assess the impact of this feature on my business?
If this feature is enabled, you can assess its impact by reviewing the relevant signal from the Admin dashboard.
