Set up multiple merchant accounts

Role permissions required: Manage Payment Accounts

The procedure to add contractors is the same as how you would add a new employee. Set the Type of Employee setting for the contractor to “Self employed”. This adds a new tab to the page - Payments. This tab only appears after you click Finish and then reopen the employee's details. In the Payments tab, enter the contractor's email address. Stripe will send the KYC email to this address.

After you create the employee record, the renter will receive an email to complete their payments KYC on Stripe Express with the subject line Zenoti Payments: Connect your Stripe account. They can track the status of their KYC on the Stripe dashboard by using the same credentials they used to initiate the KYC. After KYC is complete, the contractor is all set to receive payments to their account.

If the contractor works at multiple centers, you must create a Zenoti account for them at each center. If you keep the same email address and Stripe account details, KYC is not required each time.

Payouts will happen on T + 1 + x, where T is the transaction date and x is the payout schedule for that region. In the US, x is set to 2. For example, if a transaction happens on 1-Sept at a US center, the payout is made on 4-Sept.

There is no change to the process of taking payments.

Zenoti automatically splits any payments based on who should receive credit. For instance, if there is an invoice on which there is one service done by a contractor, one by an employee, and a product sale, the amount for the first item will be marked to be paid to the contractor. The other two items will be marked to be paid to the center.

At the end of the day, Zenoti calculates earnings from all transactions with closed invoices. For card payments (Stripe), the amounts for services done by contractors are settled automatically after deducting the processing fee.

For other payment types, the business can settle the amounts outside Zenoti.

All non-service income is credited to the business.

Although it is recommended that you don't edit invoices involving contractors, front-desk staff can reopen or edit closed invoices if they adhere to the financial lock rules. After an invoice is edited and closed, Zenoti recalculates the portions and makes the appropriate transfers. The adjustments, if any, will be made in the next payout.

In case of disputes raised by the guest, any chargeback is charged to the center.

To track card payments, use the Digital Payments report. To view the completed deposits, use the Deposits view of this report. It shows the amounts only after end-of-day. To view deposits that were not made, use the Collection view of this report.

To track payments to each contractor from other payment modes, use the Employee Sales-Cash report.

To track and compare payments for services done by business-employed service providers vs self-employed service providers, use the Multi-mid transfers report.

This report will show the amount only after the invoice is closed.

Since the two reports have distinct uses and approaches, they may not always match. Keep the following points in mind when looking at these reports.