Enable Centers to Modify Membership Status for Disputes
Important
Centers can configure dispute actions on membership invoices if the organization-level Collect/Act on Dispute Amount setting is enabled. This two-step setup ensures that membership dispute policies are consistently applied across all locations.
Centers can manage membership disputes directly, allowing them to suspend, cancel, or continue memberships as needed. This helps resolve issues faster and protects revenue. It also ensures each center can handle disputes in a way that fits its operations while following organization-wide policies.
At the center level, click the Configurations icon.
Select Fitness from the left-hand menu.
Scroll to the Dispute on Membership Invoice section at the bottom of the page.
From the dropdown, choose the best option to handle disputes for your studio or center.
The options are listed below:
Suspend Membership – Select this option to pause membership benefits until the dispute is settled.
Cancel Membership – Select this option to terminate the membership immediately if the dispute is lost.
Do Nothing – Select this option to let the membership continue, regardless of dispute status.
To enable check-in alerts for Front Desk Staff, enable the Add Alerts/Guest Notes toggle.
This setting ensures that front desk staff are notified about disputed invoices during check-in on the Visits page.