Manage visits on Queue
Manage guest visits effectively to keep your queue running smoothly. Handle service starts, no-shows, and visit notes efficiently for a better guest experience and optimized operations.
Start a Service
Navigate to the Guests Waiting section.
Click Start on the guest’s queue card.
After the service starts, the guest moves to the Guests Being Serviced section.
Undo a Service Start
Navigate to the Guests Being Serviced section.
Click Undo Start on the guest’s queue card.
Note
Based on your organization’s settings, you can start a service regardless of the queue position.
Mark a Guest as a No-Show
Locate their queue card in the Guests Waiting section.
Click No Show.
Note
Based on your organization's setting, the No Show button may appear with a different label, such as Left or Unavailable.
Select a reason from the Reason List and provide additional details in the Comments box if needed.
Click Submit to confirm the no-show status.
Complete a Service
Navigate to the Guests Being Serviced section.
Click Mark Complete to end the service.
Note
If the service is prepaid or the payment was made in advance, mark it as complete after rendering the service and closing the invoice from the Point of Sale (POS).
Manage Appointment Visit Notes
Open the guest’s queue card in the Guests Waiting section.
Click the appointment notes icon to open the notes dialog.
Choose Add to enter new notes or Edit to update existing ones.
Click Save.
Manage Guest Notes
Open the guest’s queue card in the Guests Waiting or Guests Being Serviced section.
Click the notes icon against the guests’ name.
To add a new note, click Add New.
The Add a new note window appears.
Add the required details.
Click Save.
To edit a guest note, click the more options icon.
Click Edit.
The Edit note window appears.
Update the required details and click Save.
To delete a note, click the more options icon.
Click Delete.