Configure tips on terminals
Tipping is a common practice in the service industry. Customers often reward service providers for their good work by giving them a tip or gratuity. In some countries, such as the US, it is customary for the front desk to ask guests for a tip amount during checkout, while other countries prefer to leave it up to the guests to decide whether or not to leave a tip. This feature provides guests more flexibility by allowing them to choose and pay their own tips directly from the terminal. Additionally, it lets centers display predefined tip amounts for guests to select from, enhancing convenience for both guests and service providers.
Set up predefined tip amount values on terminals
At the center level, click the Configuration icon.
Search for Payment processor onboarding and under Payments, select Payment processor onboarding.
In the Payment Processors section, click the down-arrow chevron (
).Go to the Terminals tab.
Select Display default tip.
For Default tip value type, select Amount ($).
Enter three tip amount options. These are displayed for the guest to choose from.
Click Save.
Restart your terminal.
On Adyen, you can also allow the guest to enter a different amount from those shown on the screen. To do this, select Enable custom tip amount. On Stripe this is always enabled.
Set up predefined tip amounts by percentage on terminals
At the center level, click the Configuration icon.
Search for Payment processor onboarding and under Payments, select Payment processor onboarding.
In the Payment Processors section, click the down-arrow chevron (
).Go to the Terminals tab.
Select Display default tip.
For Default tip value type, select Percentage (%).
In the three boxes for Default tip value, enter the percentage of the total of eligible items on the invoice to calculate the suggested tip amounts.
Important
This applies only to Stripe. Adyen considers the entire invoice amount.
Click Save.
Restart your terminal.
On Adyen, you can also allow the guest to enter a different amount from those shown on the screen. To do this, select Enable custom tip amount. On Stripe this is always enabled.
Set up flexible tip amounts on terminals using smart tipping
When the invoice amount is too small or too high, it is hard to know how much to tip. You can help your guests make up their minds by using Smart Tipping, which gives you the best of both suggested tips by value and by the percentage of the invoice value. Here you can set up a threshold value. If the invoice value is OVER the threshold value, it calculates the suggested tips as a percentage of the invoice value. If the invoice value is lower than the threshold value, it displays the absolute values.
Important
This is available only on Stripe.
To assist guests in deciding how much to tip when the invoice amount is either too small or too high, the Smart Tipping feature offers the best of both suggested tips based on value and percentage of the invoice value. A threshold value can be set to determine the tipping calculation method. If the invoice value exceeds the threshold, the suggested tips will be calculated as a percentage of the invoice value. However, if the invoice value is below the threshold, the absolute values as displayed as the suggested tips. This approach aims to provide clarity and guidance to guests when determining their tipping amounts in different invoice scenarios.
Consider this example where the threshold value is set to $100.
Default tipping value | 10 | 12 | 15 |
Default tipping percentage | 10% | 12% | 1% |
With the above setup, this is what the guests see:
Tippable value in invoice | Tip option 1 | Tip option 2 | Tip option 3 |
|---|---|---|---|
$50 | $10 | $12 | $15 |
$200 | $20 | $24 | $30 |
At the center level, click the Configuration icon.
Search for Payment processor onboarding and under Payments, select Payment processor onboarding.
In the Payment Processors section, click the down-arrow chevron (
).Go to the Terminals tab.
Select Display default tip.
For Default tip value type, select Smart Tipping.
Enter the threshold value of the invoice, over which the suggested tips will be calculated by the percentage values.
Enter values for Default tip values($) and Default tip values(%).
Click Save.
Restart your terminal.
On Adyen, you can also allow the guest to enter a different amount from those shown on the screen. To do this, select Enable custom tip amount. On Stripe this is always enabled.