Overview of HyperConnect
This article explains how HyperConnect can enhance your business by streamlining call management, improving customer interactions, and delivering actionable insights through seamless integration with Zenoti.
Introduction
HyperConnect is an AI-driven product designed to enhance operational efficiency and customer engagement across various businesses. By automating tasks like call handling, missed call management, and feedback responses, HyperConnect reduces front-desk workload while maintaining high-quality customer experiences.
HyperConnect ensures that staff can access detailed customer information during calls, helping deliver personalized service in real time.
Prerequisites
Before using HyperConnect, ensure that:
You have a separate subscription (not included in Zenoti base plan).
You are using a compatible web browser (Chrome, Mozilla Firefox, Safari, Opera) or the Zenoti Mobile App (ZMA)
Key Features:
Seamless Integration with Zenoti
HyperConnect integrates effortlessly with Zenoti’s customer management platform. This integration allows businesses to access detailed customer profiles and history during calls, leading to more personalized service.
Automate Call Handling
With HyperConnect, businesses can automate their call management processes. Key features include:
Forwarding missed calls to voicemail or SmartBot.
Recording calls for future reference.
Customizable welcome greetings to enhance the customer experience.
AI-Powered Sentiment Analysis
HyperConnect employs AI to analyze customer sentiment during calls. It provides daily call summary reports that help businesses refine engagement strategies based on real-time feedback.
Unified Communication
HyperConnect integrates with existing business phone systems, ensuring a unified communication experience. This integration allows businesses to leverage customer data effectively, enhancing personalized interactions even before the call is answered.
Usage Recommendations
To maximize the benefits of HyperConnect, we recommend using the full suite of features, which includes Voice, Timeline, Flow, and AI-powered Insights. However, the individual modules can also be utilized independently.
Important
Currently, HyperConnect is available only in the United States, Canada, the United Kingdom, and Australia. Expansion to more countries is planned.
To maximize the benefits of HyperConnect, we recommend using the full suite of HyperConnect, which includes Voice, Timeline, Flow, and AI-powered Insights. However, it can also be used independently for separate modules.
Getting Started
Subscription Information: HyperConnect is not included in your Zenoti subscription. It is an AI add-on that requires a separate subscription. For details on subscription charges and to sign up, please contact expansionsales@zenoti.com .
Browser and Application Support: HyperConnect is currently supported only on the web browser including Chrome, Mozilla, Safari, and Opera. It is available on the Zenoti Mobile App (ZMA).
Transition from ezConnect: You cannot use HyperConnect and ezConnect at the same time. HyperConnect will replace ezConnect, and you will retain your conversation history from ezConnect. HyperConnect includes all the features of ezConnect and more.
Multi-Location and Call Center Support: HyperConnect is currently not available for use in multiple locations. HyperConnect for call centers will be available soon. For more information, reach out to expansionsales@zenoti.com.
Benefits of HyperConnect
Let’s delve into the benefits of HyperConnect and explore how it enhances customer management.
Overview of daily operations: HyperConnect simplifies daily operations by offering a concise summary of center's activities such as completed services and ongoing tasks. For instance, front desk staff can quickly access customer profiles to personalize interactions and suggest additional services
Personalized Messaging: Enhance customer relationships by sending personalized messages for important dates like birthdays and anniversaries. HyperConnect allows you to create custom messages to strengthen customer loyalty and satisfaction.
Additionally, HyperConnect enables managers to view and respond to all notifications in real-time, streamlining communication and ensuring prompt responses. For instance, if a guest sends a message, the front-desk staff can choose to respond directly or select from saved responses streamlining communication and ensuring prompt interaction.
Enhanced voice communication: HyperConnect’s voice communication feature include:
Integrated System: Make and receive calls directly through HyperConnect or forward calls from your existing system.
SmartBot: Handle missed calls and appointment management via text.
Call Transcription: Automatically transcribe and summarize calls for easier review and analysis.
Example: When a guest, Anna requests a haircut and hair spa, staff access her detailed profile, including past visits and preferences, to suggest services and rebook with her preferred stylist. While the staff is occupied, if another guest reaches out to reschedule their appointment, SmartBot handles rescheduling requests in real-time, ensuring minimal disruption to the team.
Seamless Feedback Management: Efficiently manage and respond to customer feedback using AI-assisted responses. HyperConnect helps draft replies with the appropriate tone and message, including options for addressing negative feedback effectively.
AI-Powered Insights: HyperConnect provides insights such as agent scoring and call sentiment analysis. Daily summaries help businesses track call quality and identify areas for improvement.
Note
For more information about HyperConnect, including a demo, availability details, subscription charges, and other inquiries, contact expansionsales@zenoti.com.