Plan for the unexpected
The team at Zenoti works hard to provide a reliable service and has achieved more than 99% uptime across multiple years of hosting mission-critical software. However, service-impacting incidents, while extremely rare, can occur.
Additionally, since Zenoti requires an internet connection, there may be some instances where connectivity to your business is interrupted due to ISP issues.
We appreciate your patience and understanding during those times. Here are some suggestions to help you prepare for the unexpected:
Have a backup plan
Use the card on file option
If you accept credit card payments, as a backup plan, we recommend that you use the Card on File option to save guest credit card details. Having the card on file helps you in several ways:
Convenience for your guests: Repeat customers don't need to bring cash or their card
Easy recovery: You can easily recover payments in those rare times when service interruption may occur.
Availability of Card on File depends on the card processor you choose and possibly the level of your subscription. For example, Zenoti Payments allows you to store credit card details at no extra charge.
For more information on saving cards on file or adding a card to a customer profile, refer to the resources listed below.
Web-based dashboards
Many card processors have a web-based dashboard that may allow you to create charges directly (use caution with this option as you will need to record the transactions using custom payments once Zenoti is available).
Know your schedule ahead
Use one or more reports (appointment details, sales, service) to take a soft or even hard copy of your next day's scheduled appointments as a checklist item when closing each day.
You can then refer to this list in the event the appointment book is not available. You may want to do the same for things like employee schedules, product price lists, expected purchase orders, or other items which you frequently reference.
These suggestions are being provided by Zenoti as best practices. Every business is unique and each owner should determine what is required for their own business continuity plan.
Subscribe to Zenoti’s status page
There may be instances when certain parts of Zenoti can be slow due to server maintenance, or server upgrades and it becomes crucial for any business to know the exact reason for the slowness.
Before you begin
You must know the Zenoti POD to which your business account is linked.
Open your business’s Zenoti login page.
For example, if your business name is Spa Bliss, navigate to the URL spabliss.zenoti.com.
The Zenoti login page appears.
Below the Zenoti logo, you will see the POD where your Zenoti account resides.
Make a note of the POD name.
Subscribe to Zenoti’s status page
Navigate to the URL https://status.zenoti.com/#
Alternatively, open the chat button in Zenoti to view your POD status and click the POD status to navigate to the Zenoti's Status page.
The status page opens and shows the system status.
Scroll down to view more PODS and check the status of your POD.
After you check your POD’s status, on the top of the page, click Subscribe to Updates.
Enter your email address and click Subscribe via Email.
The POD page appears; select your respective POD.
Note
All the PODs are selected by default.
Click Select None to clear all the checkboxes.
To select your POD, click the corresponding checkbox.
For example, if your POD is ASIA22a, you must select the checkbox for Zenoti-ASIA22.
Click Save.
You are redirected to the main status page and a confirmation message appears on the top of the page.
Important
You will receive an email from Zenoti asking you to verify your email address and confirm the subscription. You must complete the verification to receive the updates and notifications.
You have successfully subscribed to Zenoti’s status page and you will receive updates and notifications about downtime or scheduled maintenance.
Legend
Status colors and what they mean
Sample screenshot of the status page
