Product returns from guests
Your guests can purchase products from POS or Webstore or, they can receive products as part of a series package (free and bundled products), or as gifts or promotional kits from your company on its anniversary. There’s a possibility that these products are damaged or expired.
When your guest returns a product, your company can choose if the front desk can discard it or restock it.
*You can learn about reselling a returned product in the Post Restock section in this article.
Discard: Refunds the product. This makes the product discarded and the entire returned quantity becomes the discarded quantity. You can view the Inventory > Reports > Returns to know more details about the return. After the staff discards a product, you must perform a stock count to have the correct quantity showing up in the current stock and other reports in Zenoti. Use notes while reconciling the product to record the reason for discarding.
Restock: Refunds the product and restocks it to the floor (or on-hand stock). In case the guest has purchased, let’s say, 3 bottles of a Hair Shampoo, and found 1 bottle as damaged, but returned all 3. The staff also checks and confirms that 1 bottle is damaged and cannot be restocked, the staff must be allowed to restock 2 bottles and discard 1 bottle. In Zenoti, you can allow the staff to enter restock quantity and discard quantity using the Configurations > Inventory > Stock Actions > Allow to restock returned products.
Note
Restock increases the on-floor (or on-hand) quantity of the product.
You can view the Inventory > Reports > Returns to know the sold quantity, restocked quantity, and the discarded quantity.